Mary Kate Burnes Email & Phone Number

Minneapolis, Mn, Us

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

As a Relationship Specialist, I independently manage exception/accommodations requests, complex situations, and escalated service concerns on a broad range of cross-functional operational issues. By building and maintaining strong relationships with partners across various departments, I aim to successfully resolve cases and influence business results to meet the needs of priority broker dealer annuity producers and internal distribution employees, while also meeting the wider objectives of Allianz Life's annuity business. Regardless of the request, my consistent goal is to provide service that exceeds customer expectations and reinforces the positive image of Allianz Life.* Maintain an individual caseload of 70-100 open items, with 10-20 new requests received per day* Provide in-depth knowledge and troubleshooting on topics including claims, commissions, contracting, new business, IT, and inforce business* Build and maintain superior business relationships with both internal and external partners—including Sales, Broker Dealers, IMOs/FMOs, Producers, and Contract Owners* Cover 8-10 individual territories, customizing service model and support for each to meet regionalized needs and work style* Navigate multiple systems and tools to demonstrate business knowledge and meet the customers' needs, including SalesForce, OnBase, Cisco Finesse, and 10+ other internal systems* Formally and informally presents complex cases to leadership (Directors, VPs, etc.) in many departments* Influence business results on a broad range of topics by proactively monitoring trends, identifying opportunities and resolutions, soliciting and gathering customer feedback, and providing and recommending improvements* Creatively problem-solve in high-stress situations* Lead and participate in a number of departmental projects* Work independently, individually managing workload and scheduling to meet needs of all interested parties

Greater Minneapolis-St. Paul Area

As a member of the A-List team, I provided prompt, professional and accurate responses to telephone inquiries from registered representatives, contract owners, financial professionals, and distributors. On a daily basis, I handled dozens of calls on Variable and Fixed Annuity product features and performance, as well as submitting contract changes, offering status updates, and correcting internal processing issues as needed. Within the team, I also specialized in internal-facing distribution support channels, leveraging previous sales experience paired with processing knowledge to help build and maintain priority relationships for our employees in the field.* Fielded up to 75 calls per day on Fixed Indexed Annuities and Variable Annuities* Exceeded targeted performance metrics for quality, timeliness and dependability, placing in the top 5% of stacked KPI rankings* Consistently met Quality for all consecutive months since hire, with an overall average of 98.1%* Owned distribution support channels, fielding approx. 750 emails per month and answering 20+ live calls per day related to service issues and product knowledge* Fielded escalated live calls and callbacks in support of supervisory team* Responded to customer inquiries with little to no usage or availability of phone scripts* Coordinated solutions for callers with multiple internal departments, ensuring follow up callouts are completed when resolution is reached

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

As a Membership Representative, I served as the first point of contact between Nielsen and households that had been selected for participation in the TV ratings. While traveling across much of Minnesota and Wisconsin, I met hundreds of households, and welcomed dozens of families to the TV panel via in-home introductions and interviews.* Recruited over 150 statistically selected households for participation in the TV Ratings* Maintained a 58% acceptance rate from unsolicited families selected for participation* Contacted 100+ prospective households per week via visits, calls, and emails* Utilized influencing skills and techniques to maximize potential Nielsen family participation* Provided introductory coaching to household members on how to use the Nielsen equipment* Responsible for all household interactions prior to official entry in the sample * Made unannounced household visits to establish relationships* Conducted in-home interviews and survey data collection* Scheduled appointments and meter installations* Submitted and filed administrative household information via proprietary software* Regularly interacted with people of widely varying social and economic backgrounds* Independently prioritized, scheduled, and completed all work remotely with minimal oversight

Greater Minneapolis-St. Paul Area

Immediately after graduation, I transitioned into this full-time position which doubled as a major role behind the scenes of the 35th Annual Minneapolis St. Paul International Film Festival. My responsibilities largely focused on consumer relations, digital media, and outreach. * Main point of contact between organization and CRM database of 1200+ prospects* Lead customer service and sales representative for MSPIFF’s 50,000+ ticketholders* Social media community manager (Facebook, Instagram, Constant Contact)* Web editor on organization's WordPress website (basic HTML)* Managed a team of 19 staff and volunteers contacting 600+ special interest organizations

Greater Minneapolis-St. Paul Area

My first foray into the world of marketing and advertising, which developed into a longstanding position that provided numerous skills and areas of opportunity.* Handled in-office ticketing and membership requests for 85,000+ year-round attendees* Content contributor for all digital platforms (Facebook, Twitter, Instagram, etc.)* Oversaw Facebook follower growth of 200+%, up from 3,200 to over 7,000* Edited photos, created images, and resized content via Adobe Photoshop* Assisted in fundraising efforts, including Year End Drive and Give to the Max

Greater Los Angeles Area

A long-shot application provided this amazing internship opportunity with the Television Academy Foundation, which selects just 50 interns from across the US each year for an 8-week intensive in various entertainment fields in Los Angeles. My internship run was spent at Ryan Seacrest Productions, where I took a two-month dive into the realm of digital entertainment.

Greater Los Angeles Area

Through my internship with the Television Academy Foundation, I was placed for two months with the talented digital team at Ryan Seacrest Productions to focus on content creation and digital communication.* One of three editors crafting blog and social content for On Air With Ryan Seacrest* Contributed over 100 WordPress articles, driving an average of 4,200 clicks per piece* Optimized content to maximize reach on social media (Twitter, Facebook)

London, United Kingdom

This three-month internship at Quintessentially's digital marketing branch, Q Digital, broadened my knowledge of the digital end of building brands, and doubled as my first experiences on both the international and corporate perspective of building brands. * Developed prospect lists of potential international clients and media placements * Conducted entry-level Search Engine Optimization (SEO) on Q web content* Contributed 50+ blog articles for internal placement and external client use* Managed internal and client social media platforms (Pinterest, Twitter, Facebook)

Greater Chicago Area

My chance to work in the agency end of marketing, and also dig a bit more into the technology of the advertising business. Working under Jim Wright and his crazy-talented team, I developed a slew of tech-related skills while observing what it's like to be a part of a wider group of dedicated marketers.* QC tested numerous websites in development for Fortune 500 clients* Designed PowerPoint and Prezi presentations for use in business-to-business meetings* Coordinated adoption of footfall analytics and cloud storage technologies* Edited WordPress pages via basic HTML and CSS

Stillwater, Mn

I expanded on my management experience in this position, as I was expected to consistently run a staff of up to five other people on a day-to-day basis.* Pushed Stillwater store to obtain third highest gift card sales percentage in region* Managed store and staff of 4 – 6 people, ensuring exemplary guest service standards* Responsible for weekly store inventory, including placing orders and maintaining stock

Stillwater, Mn

Building off my prior customer service experience, this job gave me a chance to work in a more self-managed environment. Though short, the position gave me the chance to adapt to a fast-paced work environment, and pushed me to properly manage my schedule in order to accomplish a wide array of goals in a limited amount of time.

Stillwater, Mn

Provided my introduction into the world of customer service. Beyond serving coffee, I learned how to interact with customers and build consumer relationships. It also gave me my first chance at team management, and balancing individual personalities in the interest of my employer.* Spearheaded staff incentive efforts to ensure achievement of product sales goals* Managed team of 2 – 3 staff members* Handled interviews and onboard training for all new hires throughout 2007 - 2008

Master Of Business Administration - Mba, 4.00 Gpa

Bachelor'S Degree, Advertising/Strategic Communications & Studies In Cinema And Media Culture, 3.94 Gpa

Activities and Societies: Ad Club, College of Liberal Arts Dean’s ListAlways one to jump at a challenge, I chose to go after a double.

News/Editorial, 3.93 Gpa

My first shot at college life. Generally successful, and I loved the atmosphere. However, terminal health issues affecting both my parents.

Education record