Maintained confidential company paperwork, including personnel, legal and financial documents; responsible for identifying urgent and time sensitive HR needs and escalating to leadership. Liaised with clients to grant new hire technical support employees the necessary credentials to perform job duties.Worked with recruiting and executive leadership to schedule initial interviews for all open positions using ADP and Hyrell.Created agendas and scheduled all company hires for new hire orientation.Enabled companywide systems migration from NetSuite to ADP by transitioning and maintaining sales and project numbers. Filter employee requests to the correct person and provide relevant information on benefits, pay, policy and procedure.

Enabled growth of IT equipment sales for over 300 clients in the state of Michigan, by liaising with the client, distributor, and Account Manager to secure pricing and deliver products to the client’s satisfaction.Consistently exceeded service level agreements by responding to Account Manager and Client requests within 1 business day. Met/exceeded revenue targets.

Responsible for liaising between clients and service engineers to fulfill equipment maintenance requests; managed up to 50 requests per day and consistently scheduled maintenance appointments within 24 hours. Enabled systems integration of new clients by coordinating technical setup between client and network and server engineers; on-boarded 50 new clients within expected SLA of 1 week.Supported project manager with large-scale IT refresh projects, such as server and PC replacements, by coordinating project tasks, seeing project tasks through to completion and updating project documentation.

Scheduled +75 customer service requests per day, enabling drivers to meet the client’s shredding needs. Responsible for scheduling real-time and confirming appointments immediately with customers and drivers. Drove sales by fielding inquiries from potential clientele, communicating service and pricing models and creating new client accounts in the system; brought on over 50 new clients Created and distributed daily routes for drivers to ensure drivers had full days worth of work.

Dispatched and scheduled up to 30 employees, equipment, service vehicles to appropriate locations according to customer needs within 24 hours.Responsible for invoicing all service tickets once completed. Service tickets were billed within 24 hours of completion. Implemented quarterly and annual inventory cycle counts to ensure the accuracy of branch and vehicle stock; responsible for oversight of 2.5M worth of inventory Led the Environmental Health and Safety program for the Grand Rapids and South Bend branches to meet SOX, OSHA and DOT requirements; responsible for the training of +50 employees and recognized regionally for branch standards of excellence, passing all compliance audits.Responsible for Accounts Payable for branch. Ensured vendor invoices were paid in a timely manner to avoid late fees or additional charges. Provided project coordination support for large scale install projects for major universities and hospitals; managed budget +7M dollars and executed on project deliverables on-time and under budget.