Michael Davidson Email & Phone Number

Tampa, Fl, Us

Alachua, Fl, Us

The title is quite long and descriptive. I work with serveral terrific professionals in cybersecurity, service delivery, infrastructure, as well as a wonderful teammate in Enterprise Applications and another in Data Analytics. My group deploys servers, workstations, Teams and collaboration tools, security solutions, monitoring and edge protection, adheres to CIS and GxP standards, and supports business operations with an eye on cost containment and supporting the company through operational growth, with stability and data integrity standards, so we can continue our very important biotechnology innovation.Axogen is the leading company focused specifically on the science, development and commercialization of technologies for peripheral nerve regeneration and repair. We are passionate about helping to restore peripheral nerve function and quality of life to patients with physical damage or discontinuity to ... see more

Palo Alto, Ca, Us

Senior Director working in Infrastructure, cybersecurity, legal contracts, SOC2 compliance issues, MSP management, and supervising service delivery groups. Stabilized operational aspects during executive change over period, set forward strategy and handed over the title to a very competent and professional successor, backed by a wonderful team of engineers and service delivery staff.

Tampa, Florida, Us

Roebuck Technologies is a rapidly growing IT services and solutions firm that combines powerful knowledge of information technology with years of general management consulting services to clients throughout North America. The company is the brainchild of Roebuck Consulting Group, which has been helping clients achieve business and financial imperatives for over 20 years. Roebuck Technologies was launched to offer comprehensive solutions that give our clients technology peace of mind. With real-world expertise in finance, operations, sales and marketing, supply chain management and information technology, Roebuck assesses and facilitates technology in support of business and strategic objectives. We work within a company's budget to design and implement a secure, stable IT environment and optimize the use of technology to position businesses for sustainable growth and profitability in today’s competitive landscape.

Responsible for the overall architecting, infrastructure, service desk coordination, process improvement, and cellular/VPN networks. Standardized virtualization platform, modernized infrastructure equipment, upgraded server and storage hardware, improved connectivity, implementing failover clusters, connected branch offices in NY and Bulgaria, created internship opening to improve end user response times. Assisting with SOX compliance project. Our IT team is helping to sustain a 28% company growth rate with a 0% increase in department funding.• Managed all infrastructure for 300,000 sq. ft. manufacturing and distribution facility. Administered 250 user accounts, 30+ servers, Cisco/Meraki LAN/WAN infrastructure, Unitrends Recovery Cloud, Barracuda Spam and Message Arciver, Juniper VPN, Triton/WebSense firewall appliances• Planned and implementing Server 2003 upgrades to Server 2012 or 2016, upgrading Exchange 2007 to Exchange 2016, Active Directory schema upgrades to 2012, GPO best practice implementations, file and print server migrations to new platforms• Improved CapEx planning, assisting with various contract renewals including copiers, various maintenance plans. Overall evaluation of licensing of software and the migration to HyperV from a primarily ESXi based hosts. Hired additional helpdesk resource and began legacy planning for existing helpdesk technician.• Along with the IT Director, planned for integration of Bulgarian acquisition and began planning for Chinese acquisition. Strategized overall data integrity plan and worked with SOX compliance consultants to start implementation for a June 2017 ready date. Worked with Senior Project Manager toward ERP upgrades and implementation changes, assisted with program documentation and user readiness training.

Tampa, Fl, Us

Responsible for the overall IT strategy, architecting, infrastructure, service desk, process improvement, and cellular/VPN networks. Added video surveillance, physical security systems and guest service offerings as roles for the IT department. Initiated KPI/KRA performance tracking, developed staff and created internship partnership resources to maximize manpower and SLA performance of the leading NHL and sports organization. • Created, managed and streamlined $1.1M IT budget that included evaluating and improving CapEx spending, established all hardware lifecycle planning, implemented cost-effective self-warranty programs and performed extensive benchmarking to expose and correct deficient budgeting which increased department performance.• Managed day-to-day operations of several $1M+ agreements, including: Bright House Networks, DEX Imaging, Vology, TicketMaster, Delaware North and other large contracts with CDW, GreenPages, Verizon, Peak 10, and others. Found cost containment savings of over $120K for FY2017.• Created a culture of cooperation across all departments in the organization and helped to eliminate task duplication and purchasing redundancy and ineffectiveness. Assisted the Executive Committee by serving on three strategic planning committees.• Managed all technology services for 675,000 sq. ft. arena serving 19,500 fans for 50 hockey games, 55 annual concert events, and over 120 executive visitor presentations. Acted as liaison to media outlets, concert tours, visiting teams, NHL/ NCAA/WWE events. Provided infrastructure support to F&B vendor, social media application developers, and AV teams. Created first billing framework generating $10K annual revenue.• Managed technical team supporting 40 virtual servers, 325 workstations and mobile users, 130 cellular devices, imaging devices, up to 450 press members, including helpdesk services, email services, database, CRM and analytics applications and multiple building automation and control systems.

Tampa, Fl, Us

Responsible for the overall IT strategy, architecting, infrastructure, service desk, process improvement, physical security systems and cellular/VPN networks. Managed KPI/KRA performance, hired and developed staff and non-paid partnership resources to maximize effective utilization of technology.• Overhauled strategic IT direction by virtualizing the entire server environment and developing an off-site disaster recovery center. Hired expertise to effectively manage and monitor infrastructure performance & reliability. Negotiated multiple ISP contracts and medium distance wireless links to create resilient networks.• Managed physical security systems. Purchased and installed physical access control system and video surveillance network. Improved incident response practices by creating a cross-functional Critical Response Team.• Managed $750K IT budget. Negotiated lower vendor rates and created strategic partnerships. Cultivated donor relationships that resulted in more than $300,000. Completed annual audits that examine all areas of spending and eliminate outdated services, service contracts and high TCO practices.• Implemented stronger data security practices by improving firewall, threat management and web monitoring systems. Connected multiple VPN connections and managed seasonal and temporary sites during $20M construction project. Coordinated construction expansion projects..• Analyzed needs and selected Service Desk software, oversaw implementation and created end user SLAs. Monitor Service Desk performance and report KPIs to our corporate/strategic Balanced Score Card. Completing implementation using Microsoft Service Manager integrated with Microsoft System Center Suite for resource management.• Partnered with our Quality Improvement Program (QIP) staff to improve multiple department systems including client real-time data entry systems, volunteer tracking and identification security, executive presentation systems and 50,00 sq. ft. holiday tent.

Managed a staff of 25 in sales and service, consulting, purchasing and HR. Hired all new staff members, reviewed employee and team performance and corrected behaviors through mentoring. Established best practices and ensured quality customer service through close interaction with clients. Promoted twice in the first six months.• Hands-on senior consultant and project leader for major client engagements. Final escalation point for all technical resolutions and research. Resolved interoperability and multi-vendor integration problems. Leveraged my experience and work ethic to positively impact the entire team.• Managed a budget of over $1M. Wrote the employee handbook and established the company's first vacation benefits, health benefits and personnel standards.• Improved billable hours by over 20% by creating a dispatch system with performance measurements using Outlook and Exchange and obtained company’s Microsoft Certified Partner and Small Business Specialist certifications. Established partnerships with major vendors including Microsoft, Dell, Gateway, and Symantec. • Created all of the internal forms and best practices now in use by the company, including service tracking, site maintenance, client report deliverables, employee time tracking, inventory management and client agreements.• Created monthly maintenance & daily monitoring program. This became a Kaseya based managed services offering which improved cash flow and quality of service to clients. Service revenues increased by 30% and now accounts for nearly 60% of all annual service.

Self employed in a startup technical staffing company serving needs of high tech companies both in Tampa Bay and throughout the southeast United States.• Managed the business startup, client relationsips, accounting and taxes, partnership agreements, and in-house IT needs.• Grew email marketing campaign to 1500 HR professionals. Built custom GoldMine and Outlook databases for recruiting purposes. Created company web site and job/candidate database, and full text search engine of candidate resumes.• Matched candidate skills to client needs. Performed candidate pre-screens, interviews, and oversaw technical testing as needed. Determined when there was an appropriate job/skills match and marketed candidate to our client pointing out benefits of a hire.

Managed a team of 5-20 engineers, workstation specialists and administrative staff to achieve company MIS and external customer service goals. Oversaw all areas of technical support for multidivisional company. • Hired and reviewed staff members performance, established best practices, reviewed completed work assignments and oversaw QC process.• Obtained company Microsoft Certified Solutions Provider and Novell Gold authorizations, set individual training goals and helped staff members to obtain two MCSE, one CNE, one CCNA and two A+ certifications.• Managed initial Novell to NT server migration and migration from GroupWise to Exchange messaging environment.• Reduced employee turnover through emphasis on positive feedback, mentoring, team support methods and reduction in stress levels through added self direction.

Responsible for managing multi-server, international LAN/WAN in a Windows NT and Novell Netware environment. Worked with staff at other locations to improve MIS functions. • Played integral part in the installation of $800,000 corporate marketing analysis database. Followed on with ongoing systems analysis, support and enhancement troubleshooting.• Administered $200,000 annual budget including needs determination, budget approval, purchase and implementation stages.• Supervised other members of the Business Systems team and planned for future departmental growth.• Served on corporate committee to accomplish building refurbishment. Primarily responsible for LAN and telephone wiring and advised committee concerning premise electrical and UPS wiring scheme.• Responsible for redesign of local area network. New design allows for multilevel class of service, implements switching technology, fast Ethernet and integration to existing FDDI connections.

Supported internal internet environments, user interface testing and subscriber satisfaction. Implemented marketing research projects, product design and enhancements. Coordinated marketing and programming efforts to create effective products. Directed the creation of two products through the entire life cycle.• Directed the creation of two new products throughout their entire life cycle.• Installed and configured first World Wide Web server for OPEN including web page content and understanding of HTML capabilities.• Developed new client base by constructing new marketing and training materials, implementing customer service programs, and participating in product demonstrations and outside sales activities. • Designed and implemented a customer tracking and follow up system using Lotus Notes which identified customer service patterns and marketing effectiveness.• Installed LAN including connectivity to existing IBM AS/400 and RS/6000 midranges and the Internet.

Dublin, Oh, Us

Responsible for all phases of Novell LAN administration and software support. • Saved the company $15,000 in my first month of employment.• Salvaged a Novell/Macintosh installation failure on the part of the current vendor/service provider, saving an additional $6,000.• Installed new technologies including: Macintosh to AS/400 connectivity, Macintosh remote LAN connectivity, MS-DOS CD-ROM sharing across LAN, bar code generation system, and Macintosh-to-Microsoft Windows interoperability.

Gb

Responsible for all phases of computer operations, purchasing and maintenance. • Planned and facilitated relocation of a seventy employee office to downtown facility in a forty-eight hour period without disruption of services to clients or internal users.• Purchased and installed thirty-five new LAN workstations• Installed and maintained two networking environments capable of servicing 200 employees and 150 workstations.• Administered purchasing budget of $200,000 in FY1991.• Negotiated contracts with companies such as: Dell, IBM, and ComputerLand, Inc. saving approximately $28,000 in FY1992.

Support of business systems and networking to client base in Columbus, OH

Hilliard, Oh, Us

Sold and supported computer systems and software to home/retail end users.

Current Technical Experience OS and Applications: Microsoft Windows Server 2003, 2008 & 2012, Small Business Server 2003, 2008 & 2011, Microsoft Exchange 2003, 2007, 2010 & 2013, Microsoft SQL 2008 & 2012 installation and configuration, antivirus and anti-malware, data backup and disaster recovery, Microsoft Terminal Services/RDS, Hyper-V and VMWare / VSphere virtualization, remote support platforms, anti-spam and email archival, Microsoft Office 2003, 2007, 2010, 2013 7 2016; Microsoft Visio, Apple Macintosh and OSX familiarity.Hardware: Routing and switching including WatchGuard, Netopia and Linksys/Cisco, RAID implementations and planning, Nimble/Pillar/Dell/Synology/QNap/EQ storage, Ethernet, fiber and telephone wiring, custom designed and built workstation and server hardware, video content creation workstations, purchasing experience, VOIP and telephone system administration, Milestone / Fusion / Watchdog surveillance systems, Honeywell / Keyscan / Soft Warehouse access control systems, low voltage wiring, Apple iPhone/iPad and Android devices.Other skills: IT management, project management, network consulting, network & systems administration, infrastructure planning, budget planning, technical interviewing, hiring and team building, strategic planning and process improvement.

Education record

Leadership Training For Managers

Leadership Development Program, Business Leadership

Effective Communications & Human Relations / Skills For Success

Bs, Business Marketing

Education record