Michael Cruz Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Leads HR operations for large delivery stations. Hire, train, and mentor top talent and staff with oversight of personnel from the front line to leadership roles. Analyze and facilitate succession planning, attrition reduction, enhanced performance management strategies, and promotions. Serve as Sub-Super Regional Talent Champion and lead monthly and biannual talent reviews for 33 delivery stations. Team and work closely with senior stakeholders and peers to enhance performance, improve operations, and mitigate risks. Lead peers to ensure adherence to SOPs, advise senior leadership on gaps, and how to mitigate them.Achieved attrition rate of 1.6% over year for an exempt population which consisted of 200 leaders across 5 sub regions and facilitated over 70 promotions. Achieved over 98% accuracy in labor planning and capacity needs.

United States

Drove human resources best practices and handled recruiting, selection, hiring, on-boarding, employee relations, payroll, budgeting, and working with all levels of the organization. Handled workers compensation claims, discipline, risk management, confidential investigations, safety, and terminations. Remained calm and provided support in difficult situations while resolving issues.· Achieved cost savings and reduced attrition from 6% to 1.7% monthly, raising score by 39% and station being in top 10% of network. Discovered employees were not feeling engaged and rewarded in their work and planned monthly engagement strategies with operations leaders and achieving buy-in with a focus on retention.· Significantly reduced costs, increased efficiency, and mitigated risks through shifting start and end times, effecting 67% of staff and 100% of leadership. Combined cycles into one, eliminated part time positions, reduced head count, and operational risk. Mitigated increased ER risks through increased office hours, overnight shifts, and leveraged ER consultants.· Improved training through analyzing critical gaps and partnering with teams to incorporate gaps into curriculum.· Led and drove improvement to aging and employee space upgrades and station lacking in signage, safety, recognition, DEI, and benefits. Achieved buy-in after push back, executed procurement and installation of entire project, resulting in a 50% increase in employee sentiment scores, attrition dropping by 2%, and increased throughput per hour.

Kissimmee

Planned and implemented personnel management policies such as workforce development, training, benefits, compensation, safety and security. Provided courteous, excellent customer service in assisting employees regarding payroll and benefits programs questions and handling vendor relations.· In charge of aligning business goals with HR initiatives and recommend new approaches for continual improvements based on data to effect continued growth of the business. · Key strategic partner for 150 staff from senior leadership to front line workers including on-boarding, performance management, and giving leaders and employees the guidance to be successful by being a knowledgeable resource. · Worked closely with employees and leaders to make a positive impact on how personnel experience organizational change and work closely with leaders to build teams to achieve business goals and recruit and develop talent.

Middletown, New York

Managed 13 benefit plans for 1,500 employees. Conducted and performed hiring activities, recruitment activities, background checks, performance management, and employment verifications. Recovered $11k in dropped benefits from insurance companies.· Served as go-to person for day to day HR issues and inter-office relations and developed harmonious working relationships with local management and employees across 3 counties, implementing company-wide HR initiatives.Improved and drove a high level of excellent customer service through recognition, coaching and training, and increasing employee morale. Successfully planned and coordinated projects, service awards, and events.

Newburgh, New York

Managed team of 20 to deliver accurate and timely merchandise transitions for all areas of the store and adhere to street dates for new merchandise. Performed system audit functions to ensure accurate inventory and executed daily autofills, CAFs, planogram, out of stock, EXFs, manuals and guest requests and backstock product from GM. Supported 250+ team members and 2 store HR leaders in staffing, scheduling, performance management, training, compliance, and metrics in support of business goals.· Recruited and on-boarded 300+ employees including pre-screening, scheduling interviews, and completing new hire paperwork. Hosted over 60 employee engagement and health and wellness events.· Promoted from HR Team Member to Presentation Team Leader I in 3 months.

Newburgh, Ny

● Supported 250+ team members and two store HR leaders in various aspects of HR including,staffing, scheduling, training, compliance, and metrics in support of business goals.● Recruited and on-boarded 300+ employees including pre-screening, scheduling interviews,completing new hire paperwork, and entering employee information into HRIS.● Hosted over 60 employee engagement and health & wellness events based on metrics from theemployee engagement survey

Greater New York City Area

• Advised 8 undergraduate HR interns in completing 2 job analysis projects. • Scanned and filed over 1000 records, reports, and logs pertaining to applicant flow procedures.• Executed and presented 4 research projects targeted at identifying predictors of employee success in the commercial real estate industry. • Performed 2 audits of employee records at the direction and with the supervision of HR personnel for DOL and OSHA visits.

Middletown, Ny

• Monitored patients’ behavior and location for safety in a 30-bed emergency mental health care unit in a large hospital.• Observed 1000+ patients’ behavior, listen to their concerns, and record their condition.• Facilitated over 100 educational or therapeutic activities for patients.• Prevented over 100 violent patient episodes through verbal de-escalation and redirection techniques.

Master Of Arts (M.A.), Industrial And Organizational Psychology, 3.79

Activities and Societies: Psi Chi International Honor Society

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: A.L.A.N.A Step Team, Spectrum Black & Latino Student Union, Relay For Life