Mamoun Elkhair Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Worked on different projects/assignments:Data collection from different data sources using SQL, Tools and Scripts to structure large datasets. Performed data wrangling/cleansing using Python & Statistical methods.Developed several ML models (regression, classfification and clustering) using linear and non-linear algorithms (SVM,kNN, DT,…etc.)Utilized different techniques for features selection to enhance models generalization capabilities (correlation, heatmap, …)Provided modifications for ML models in terms of model selection and models tunning (hyperparameters, activation functions and optimizers) to improve models accuracy level.Data visualization (Python: MatPlotLib & Searborn , Tableau and Excel)Productionized ML models via WebAPI services using Flask framework.

Riyadh, Saudi Arabia

Took the ownership of the data science part of the project. Developed ML algorithms using Python libraries (e.g., Matplotlib, NumPy, Pandas, SciKit-Learn…etc.) as project’s prototypesData architecture team member. In charge of the CRM/UCM/ODS data sources integration (Oracle)Participated in the data modelling (structured/unstructured) of the SVC and Big Data projects. The transformed SVC data was housed into NoSQL database (Mongo) adopting the Kafka Confluent echosystem.The system was planned to reflect 360 degrees view of RB (Riyadh Bank) customers across all channels. The customers’ data was extracted from the system of records (Systematics VSAM), Oracle CRM, UCM and ODS (Operational Data Store), processed in batch and incremental (Real Time) modes by utilizing IBM CDC tool. Kafka data streaming platform was used for ingesting data into Mongo database (NoSQL).

Riyadh, Saudi Arabia

Team lead of support of Oracle CRM applications. Mentored and supervised the working teams of support and development.Involvement in brainstorming workshops of new projects and change request solutions.Consultation with high level business groups to fine tune new project requirements. Thorough understanding of the CRM Platform Architecture and business flows.Participated in the OLAP database modelling/structures of RB and intermittently provided support for Oracle Analytics (OBI)

Riyadh, Saudi Arabia

Handled the Contact Center change requests (CR) in terms of impact analysis, design and development.In charged as a team member of data mapping, table extension and ETL from the system of records & ODS database. Built business services to facilitate the integration with the backend systems via IBM MQ series MiddleWare platform.

Riyadh, Saudi Arabia

Managed call center support and operations. In charge of resolution of the day-to-day problems/issues affecting the Call Center operations, including data; CTI, Faxes, Email, users setup, and CRM Oracle applications.Planning of call center services enhancement, deployment of new application releases, resources management and training.Worked closely with marketing department to model campaign and upsales opportunities (outbound calls) through the call center. The system was built to achieve the CRM goal and customers satisfaction.

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Toronto, Ontario, Canada

Worked with R&D to support the IT applications and call center. In-charged with the day-to-day incidents. Worked with Data Marts group on data analysis and report preparation for the marketing departments. Participated in new projects including, sales force automation, PQI... etc

Toronto, Ontario, Canada