Mary K. Email & Phone Number

Temple, Tx, Us

St. Petersburg, Florida, Us

- Effectively directed the deployment of Salesforce Chatter, enhancing intra-organizational collaboration and communication. Formulated and executed a training strategy for end-users and executives, facilitated training sessions, and collaborated with cross-functional teams to ensure the harmonization of new processes.- Instituted a comprehensive Agile development framework to improve software delivery efficiency, optimize project management practices, and expedite release cycles.- Established and managed mentorship programs for Salesforce Administrators and power users, fostering team development through structured guidance on platform best practices, workflow optimization, and data governance standards.

Austin, Tx, Us

- Equipped aspiring Salesforce admins with the essential skills and knowledge to confidently manage the platform and drive organizational success.- Tailored training programs to different levels of experience, ensuring foundational knowledge and advanced skills development for all participants.- Maintained course content at the forefront of the Salesforce ecosystem, meticulously integrating new features and best practices to equip students with future-proof skillsets.

Austin, Tx, Us

- Led multi-cloud Salesforce implementations across Sales, Service, and Experience Cloud platforms for enterprise clients, architecting end-to-end solutions that optimized business processes.- Architected scalable security frameworks for multiple enterprise clients, implementing role hierarchies and permission sets that enhanced data protection while maintaining operational flexibility.- Led discovery workshops with stakeholders to translate business requirements into technical solutions, ensuring alignment between platform capabilities and organizational objectives.- Created comprehensive technical documentation and deployment guides, enabling client teams to maintain and enhance their Salesforce environments independently.

Austin, Texas, Us

- Designed and implemented custom Salesforce solutions leveraging Flow Builder and Process Builder to automate key business processes, reducing the manual workload and improving data accuracy across internal teams.

Austin, Texas, Us

- Master architect crafting native and custom Salesforce solutions to align with strategic business objectives. - Champion of continuous improvement through Dev Ops (Gearset), rigorous documentation, and proactive system audits. - Proficient in debugging and resolving complex issues across declarative and programmatic solutions. - Implemented agile methodologies and delivered technical training programs to enhance team capabilities across declarative and programmatic development.- Led data compliance initiatives utilizing Fairwarning, while optimizing complex B2B integrations and automation workflows.- Served as Lead Architect designing and implementing enterprise-wide Salesforce solutions aligned with strategic business objectives.- Established robust DevOps practices using Gearset, implementing comprehensive documentation standards and proactive system monitoring protocols.

New York, New York, Us

- Led comprehensive Salesforce platform management, including complex integrations, user administration, and system optimization initiatives. - Designed and implemented innovative solutions, including a custom quota tracking system that streamlined sales operations and improved performance visibility across the organization.

- Spearheaded Customer Community migration initiative while delivering custom application development and system integrations. - Implemented Live Agent technology and established enhanced development practices to optimize customer service operations and streamline team collaboration.

Jacksonville, Florida, Us

- Led dual role as Salesforce Technical Manager and Solutions Architect, overseeing team development while driving platform innovation. - Managed cross-functional teams and vendor partnerships, while architecting robust Salesforce solutions that prioritized data integrity and user adoption. - Successfully executed complex integrations between Twilio, Marketo, and Salesforce platforms, and led organization-wide transition from Classic to Lightning interface. - Implemented agile project management methodologies to optimize delivery cycles and enhance team productivity.

Atlanta, Georgia, Us

- Led enterprise-wide Salesforce initiatives including automated Work Order assignment implementation, comprehensive security model restructuring, and optimization of data architecture to support post-merger integration. - Streamlined organizational processes through strategic refinement of roles, profiles, and permission sets while implementing agile methodologies to enhance operational efficiency

Houston, Texas, Us

- Enhanced enterprise security and streamlining business processes by leading a comprehensive security model restructuring to support organizational growth.- Strengthened system access protocols through successful Okta implementation, demonstrating consistent ability to drive efficiency and innovation across complex technical environments.

Austin, Tx, Us

- Established comprehensive change management and release protocols while driving enterprise-wide Salesforce adoption initiatives. - Designed and implemented structured release cycles to optimize platform updates and minimize business disruption.- Created strategic user enablement program through monthly training sessions, significantly increasing platform adoption and user proficiency.

Austin, Texas, Us

- Led critical data architecture initiatives, including successful migration of sales data from custom objects to standard Opportunities platform, enhancing reporting capabilities and workflow efficiency. - Optimized customer support operations through strategic improvements to case management processes and Knowledge base architecture, resulting in enhanced service delivery and data accuracy.

St Paul, Mn, Us

- Led enterprise-wide Salesforce transformation initiatives, including successful merger of two Salesforce instances while implementing critical platform features. - Designed and executed comprehensive Knowledge Base, Forecasting, and Community solutions for customers and partners. - Architected transition from SharePoint to Salesforce for contract management, significantly improving process efficiency. Established robust security framework through strategic restructuring of Roles, Profiles, and Permission Sets to support organizational growth. - Implemented end-to-end case management solution incorporating web-to-case, email-to-case premium, assignments, and escalation rules to ensure SLA compliance. - Developed innovative user adoption strategies, including engagement programs that drove platform utilization across the organization.

Us

- Dynamic Salesforce Implementation Specialist with a successful track record in deploying Salesforce solutions for Customer Service/Sales and Executive Departments. - Proven expertise in restructuring roles, profiles, permission sets, public groups, and sharing rules to align with best practices and accommodate business growth. - Demonstrated ability to enhance system functionality while ensuring optimal user experience. - A results-oriented professional dedicated to leveraging Salesforce to drive organizational success and efficiency.