Michael Kemmerer, Pmp Email & Phone Number

As an IT Consultant, I leverage my extensive experience in IT leadership and my expertise in Learning Management Systems (LMS), Association Management Systems (AMS), and Customer Relationship Management (CRM) to help small to mid-sized businesses navigate their IT challenges and achieve their goals. I specialize in understanding business needs, managing complex IT projects, and building high-performing teams.Key Responsibilities:Provide strategic guidance on IT initiatives, including software and hardware procurement, project management, and IT policy development.Manage IT consultants, contracts, and services to ensure clients' technology needs and objectives are met.Develop and implement IT policies and procedures to ensure consistency and efficiency.Forecast costs and resources for technology projects and IT operational needs.Implement and manage LMS, AMS, and CRM systems to optimize business operations and customer relationships.Key Accomplishments:Successfully guided several small to mid-sized businesses through complex IT initiatives, including the implementation and management of LMS, AMS, and CRM systems.Demonstrated a unique ability to make complex technology relatable, bridging the gap between people and technology and ensuring successful project outcomes.Developed strong relationships with clients, understanding them not just as business accounts, but as people, leading to high client satisfaction and repeat engagements.

Silver Spring, Md

Provide guidance on enterprise-wide procurement decisions related to software, hardware, mobility, and telecommunications. Manage IT consultants, contracts and services to ensure IPM’s technology needs and objectives are met. Review reports and contracts for compliance and performance of expectations and guarantees. Implement and create IT policies and procedures to ensure consistency and efficiency. Forecast cost, equipment, etc. for technology projects and IT operational needs as well as manage the IT budget.Key Accomplishments:- Actively recommending and planning information systems and technology strategies as well as overseeing execution and support to meet the organization’s goals, including moving to an 100% work from home environment.- Created an IT governance committee that reviewed organizational IT needs.- Developed tactical (1-2 year) and strategic (2-5 year) plans for IPM global enterprise-wide IT operations.- Created robust Cybersecurity program that included training, vulnerability assessments and file encryption.- Partner with cross-functional departments to manage efforts to help expand the company’s infrastructure while maintaining compliance

Chevy Chase, Md

• Re-engineered Tech Support technologies being used at the Ashburn and Chevy Chase location• Developed and instituted the team's mission statement and established standardized support processes and escalation procedureso Implemented SCCM as the primary imaging and patching tool to be used across HHMI by promoting one master image and retiring two separate instances of KBOXo Promoted TeamViewer as the primary tool to be used for remote supporto Implemented Self-Service portal to enable the community to install software and package updateso Implemented Jira Service Desk, Confluence Knowledge Base, and Insight Asset system to allow full tracking and integration of tickets, KB documentation, and assets among the three technologieso Developed and maintained Jira Dashboards and Metrics to ensure KPIs were being met• Improved processes by implementing a standard system lifecycle, streamline processes across the institute, and re-define asset management • Developed team members through mentoring, goal setting, creating career plans, exposing them to projects and cross team mentoring, challenged to think outside of the box, and empowered to make decisions • Worked with users and development teams to achieve technical solutions to business challenges during a newly implemented work from home program.• Developed and executed half million-dollar Windows 10 migration project by creating a project plan, timeline, hiring temporary supporting staff for ~1,000 systems• Worked closely with stakeholders to ensure customer satisfaction, deadlines, and SLAs were being met• Responsible for providing cost and ROI analyses of IT services contracts

Bachelor'S Degree, Management Information Systems, General

Certificate Of Professional Development, Organizational Leadership

Achieved a Certificate of Professional Development for the Executive Education program.