Partner with client partnership team to identify, scope and estimate incoming client requests, projects, and agency-recommended initiatives.Plan and oversee digital marketing projects, including requirements gathering, creation and maintenance of project plans, quality assurance, budget, work flow, and staffing requirements for projects ranging from hundreds to over $100K.

Partner with Sales/Product Development team to identify, scope and estimate incoming client accounts and projects.Maintain contact with and record of communications for all assigned clients.Primary point of contact for 18% of active clients (35), including publishers, curriculum developers, and other technology-based providers in the education industry.Plan Client Services projects, including requirements gathering, schedule, quality, budget, work flow, and staffing requirements. Manage Client Services projects, acting as team lead and coordinating efforts within the Client Services group, across other departments and with contractor/freelance-based resource pool, to ensure on-time, on-budget delivery to the client's quality expectations. Provide on-going client support, including training and serving as a liaison for technical and post-project issues.

Worked with new and established clientèle to develop multimedia projects specific to the clients' marketing communications needs.Participated in conference calls with creative team and client to define and concept unique and original project for web, retail, event or corporate use.Developed and communicated production schedules based on concept, budget, resource availability and required delivery date of project.Oversaw production (graphic design & programming), client review/approval process, and quality assurance for up to 15 core projects simultaneously. Includes dozens of sub-versions.Ensured all team members met objectives established with client.Secured and coordinated production time with five other PMs to meet established production schedules.Communicated via telephone and email with clients in up to 15 countries to determine needs for translated/localized projects.Arranged and monitored voiceover recording sessions for up to 12 languages with studios in U.S., EMEA, and APAC geographies.Monitored and communicated internally and to client the status of project budget based on production hours-to-date.Initiated post-completion briefing with client and internal team.

Worked with top national educational publishers to customize proprietary software product with publishers' content.Responsible for meeting with clients to determine software requirements (requirement gathering).Primary liaison between client and internal technical staff.Managed up to 25 projects simultaneously.Coordinated with subcontractors to complete projects within established time frame.Reviewed final product to ensure quality and integrity of software.Demonstrated product to potential clients.Trained new clients in software functionality and submission process.Provided technical support to end-users via telephone and email.

Managed day-to-day operations of 30-person department.Contributed to SWEP Marketing strategic planning for product lines totaling $118M in revenue annually.Copyright Permissions Coordinator; Revenue increased from $1K in '97 to $4K in '98 due to improved process. 1999 revenue on track to exceed $7K as of July 1999.Worked with Global Rights & Permissions group to develop and launch Internet permissions process and automated system for six international companies.Daily utilization of Microsoft Office Suite, MS Publisher, MS FrontPage, J.D. Edwards Product/Accounting database, and Marketing/Sales Management database.Utilized DreamWriter and WorldWriter to compile and run both sales and customer data reports for analysis.Demonstrated technology product at national trade shows and conventions.