Delivery Operation Specialist
Current• Acted as a bridge between merchants and customers, providing good services (90% of ontime pick up in merchants, and less than 3% of overtime rate at customer end) to them by ensuring riders' efficiency and manners• Architected statistical models to forecast number of orders and structure delivery pay for different area and build up riders' profile, saving at least 3% of delivery cost daily and 12% at extreme weather• Optimized delivery efficiency, increasing on-time rates by 30% while… Show more • Acted as a bridge between merchants and customers, providing good services (90% of ontime pick up in merchants, and less than 3% of overtime rate at customer end) to them by ensuring riders' efficiency and manners• Architected statistical models to forecast number of orders and structure delivery pay for different area and build up riders' profile, saving at least 3% of delivery cost daily and 12% at extreme weather• Optimized delivery efficiency, increasing on-time rates by 30% while reducing costs by 20%• Improved order assignment logic based on rider feedback, resulting in a 23% increase in rider acceptance rates and a 10% reduction in orders requiring extra fees Show less
