Cloud & AI | Azure Core | Azure Experience & Ecosystems (Content & Learning)Contributor Experience Coordination - Lead efforts to refine and improve the learn.microsoft.com site and technical documentation experiences. Assess and research customer needs, partner with stakeholders across the company to define the requirements, work with designers and developers to create and test solutions, and dig into the data to establish KPIs that track success of new and improved experiences. End-to-end Product Owner for key docs.microsoft.com experiences with a customer centric focus and approach to developer relations.Achieve work cross-functionally with international teams including engineering, PM, marketing, and other Microsoft teams. Design & execute projects against Content & Learning’s global strategy.Accelerate and devise creative, measurable ideas to drive customer engagement and retention. Drive full rollout of complicated features that require changes across millions of pages of content.  Foster an open and inclusive environment to exchange ideas, data and feedback across the organization to promote the value of cross-organizational partnerships.

Cloud & AI | C+ E DevRel | Product R&D (Content & Learning)Cross Pipeline Coordination - Lead efforts to refine and improve the docs.microsoft.com site and technical documentation experiences. Assess and research customer needs, partner with stakeholders across the company to define the requirements, work with designers and developers to create and test solutions, and dig into the data to establish KPIs that track success of new and improved experiences. End-to-end Product Owner for key docs.microsoft.com experiences with a customer centric focus and approach to developer relations.Achieve work cross-functionally with international teams including engineering, PM, marketing, and other Microsoft teams. Design & execute projects against Content & Learning’s global strategy.Accelerate and devise creative, measurable ideas to drive customer engagement and retention. Drive full rollout of complicated features that require changes across millions of pages of content.  Foster an open and inclusive environment to exchange ideas, data and feedback across the organization to promote the value of cross-organizational partnerships.

• Organize the successful planning, and implementation of product prototypes and operating solutions, experience working within creative as well as technical environments and empathetically straddle both sides to ensure the most innovation for every dollar spent. Performed IT integration / conversions required for medical regulatory compliance including office networking, hardware procurement and assembly, technology installation and monitoring. CapEx Project in 2010 for veterinary hospital expansion improved client operating efficiency by 45%.• Gather client requirements with user archetypes, develop process models, use cases, user stories, story mapping, and defining acceptance criteria. Review business process change alternatives to existing systems, functional/technical updates and implications and costs of both. Develop User Documentation, end user knowledge transfer and training.• Facilitate Release and Sprint Planning, Daily Stand­up meetings, User Story conferences, Release Backlog, TDD, Sprint Taskboard, task decomposition, Continuous Integration, Continuous Testing, and Sprint or Release demos. Publish Release and Sprint Burn­down statuses, track technical bugs, facilitate project transparency and Retrospectives.• Utilize analytical and project management skills to define business requirements, develop new business, challenge process logic, and validate business processes against alternative systems. • Perform environmental analysis, construct marketing strategy and execute schedule. Coordinate promotional packages utilizing social-media footprint and web-presence, traditional marketing channels and innovative marketing content for product awareness.

Currently serving as a program manager for the Center for Environmental and Regulatory Information Systems (CERIS) at Purdue University. Manager of the BoilerApps custom applications and student experience serving as formal project lead for various initiatives. Provide enterprise coaching with extensive experience coaching complex agile transformations, both in academic and industry environments. Acting as Product Owner, I lead the implementation and completion of successful, cost-effective, on-time delivery of projects while managing dependencies, scope and risk. I deliver Agile expertise in managing the full spectrum of projects (small to complex) to successful completion which may be contained within a single faculty member, department or unit, or span multiple academic units.As an Agile Coach, mentor, train and consult with teams, leaders, and support staff either in person or remotely, on Agile Scrum, XP, and Lean methodologies and processes, working with cross-functional teams – helping facilitate alignment, transparency, and consistent principles across the business both within engineering and across departments (e.g., customer support, sales, marketing, implementations, etc.). I possess an insatiable curiosity with a demonstrated ability to engage with client groups or individuals and facilitate learning without directing members to a specific solution. Create architectural diagrams, scope of work documents, communication plans, project charters and other required documentation for assigned projects as requested by stakeholders and vendors. Providing guidance and ensure business cases are developed with detailed financial analysis to assess financial impact of problems and potential solutions.

Set direction, provide leadership, and oversee IT Service Management (ITSM) services and processes across IT at Purdue University. Currently develop and implement the comprehensive service management program initiatives with ITIL V3. I focus on guiding and measuring continuous improvement efforts for IT Service Management capabilities and performance utilizing a variety of iterative Agile/Scrum framework methodologies. Responsible for maintaining the IT Service Catalog governance processes, as well as auditing, measuring, and acting on ITSM outputs for central IT services to ensure the highest quality and results as the trusted technology partner for Purdue University students, staff, and faculty.

Providing strategic consulting including strategy solutions and implementation within the Office of Information Technologies. The Office of Information Technologies serves as the Notre Dame community’s trusted partner for effective information technology solutions to advance the University’s mission and goals. Partnering with departmental units in collaboration to analyze business objectives and directions, I facilitate business requirements definition, and strive to improve business processes and recommend technical solutions that provide the best return on investment for our organization. Based on functional analysis, I design, develop, test, and support IT solutions as well as business intelligence, database management and migration with SQL and Oracle. I also conceive and implement improvements to operational infrastructure (deployment, monitoring, performance, etc).

Lead and manage a team of engineers in multiple enterprise and upper mid-market software project solutions using the entire Microsoft technology stack. Providing SDLC expertise, Agile and Scrum best practices to utilize business opportunities and analyzing business processes and requirements to solve complex problems

• Work with the Strategy and Solutions team in Corporate Real Estate, utilizing international business and project life cycle methodology (PLM) to provide strategic real estate services and innovative technology solutions to accomplish enterprise goals. Projects include database software implementation with international team at Planon, FM utilization studies and remodeling initiatives, technical writing, application script coding and UAT scripts.• I utilize strong creative analytic and problem solving skills, leadership and negotiation skills to define and perform systems analysis and development tasks to improve workflow and operating efficiency. Submit recommendations to standardize procedures and processes and to introduce new technology or improve existing technology. Interact with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs.• I provide coordination of necessary user script implementation activity and perform test planning, test execution and following a standard testing methodology. Manage facilities inventory, assign or classify new space and maintain database information, data on new construction, renovations and various projects utilizing OSCRE standard. I manage detailed space utilization data and inventory, execute research and data compilation for various comprehensive, highly technical or complex reports and analyzes. • I frequently interface with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work, and assist in identification of problems, trends, space needs while coordinating facility support systems; track and ensure resolution of problems.

• Provided administrative support to four Early Intervention Program Managers and 27 Early Intervention Service Coordinators, helped assess project issues and propose resolutions to the Department Director. Assisted Program Manager in the coordination and integration of activities by members of the department as well as the management of timelines for activities and deliverables of service coordinators.• Authored two comprehensive manuals to ensure consistency of position requirements, data entry, and logistical processes, created new forms to ensure compliance with State and Federal regulations.• Chaired Streamlining Processes Subcommittee, coordinated research teams to identify needs, updated process management systems and managed additional projects as assigned.• Organized data reports with SAP correlating from multiple databases including CCMSWeb, Access and CaseTrakker programs while cross-referencing internal records, audited and maintained data at 99% accuracy, reduced report generation time by half.• Communicated with external Colorado State Department of Human Services-Early Intervention personnel to document and track protocol exceptions, kept HIPAA procedures up-to-date. Responded to data inquiries and provided weekly and monthly reporting information to internal and external sources.

• Expanded customer service, sales, and marketing skills through cross-selling additional products and services with daily customer interactions strengthening and promoting positive brand image. • Responsible for oversight of large cash controls, including vault balances, and ATM processing. Updated and filed weekly reports, prioritized monthly campaign goals and met deadlines. Processed over 2,000 teller transactions per month requiring attention to detail, accuracy and speed, worked 30 hours per week (while completing 15 credit hours per semester). Supervised and trained new members, demonstrating leadership and promoted a team atmosphere across the banking center. • Acquired the ability to simplify complex banking policies and communicate effectively in verbal and written form with high attention to detail, observed proper handling of confidential information and private documents.

• Executed promotional ideas including traditional channels and Web-based marketing content advocating pet care and recommended services, increasing sales thru online refill ordering. • Managed Day-to-day administrative duties, including payroll for employees, scheduling, accounts payable, and inventory. • Assisted Veterinarian with anesthetizing patients, examinations, and prepping for surgery. • Responsible for maintenance, cleaning, and sterilizing of instruments and hospital facility. • Filled prescription orders, receptionist duties including scheduling, filing, and customer service. • Facilitated availability and scheduling of client/patient appointments.

Summer Internship:• Communicated with clients, processed appointments, received phone calls using courteous phone etiquette. • Performed data entry for clients using Bankruptcy software, acquired ability to multitask various cases. • Reorganized, coded and filed client information and records with great attention to detail. • Responsibilities included copying, filing, faxing and additional clerical duties as needed.