• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries on-site or remotely. • Respond to Ticketing System within the defined SLA. • Guide users through the problem-solving process. • Install, modify, and troubleshoot technical issues. • Resolve problems by running diagnostic programs. • Install computer peripherals for users. • Follow up with users to ensure the issue has been resolved. • Gain feedback from users about computer usage. • Identify and escalate situations requiring urgent attention.

• Install and perform minor repairs to hardware, software & peripherals, following design or installationspecifications.• Issuing various reports concerning technology, cameras, laptops, data show inventory & computer specs.• Performs hands-on technical maintenance tasks on the college's servers, desktop operating systems &appropriate software.• Set up equipment for employee use, performing or ensuring proper installation of operating systems &appropriate software.• Test new products, and run regular maintenance checks.• Provide daily technical support for the individuals using the computer systems & IT network.• Answers handle users' inquiries regarding computer software & hardware operation to resolve problems.• Preparing labs & classrooms for students' placement exams.• Handling their ID printing for both staff & students.• Oversee the daily performance of computer systems & printers.