Muhammad Khalid Rahim Email & Phone Number

Jalan Ampang, Kuala Lumpur

• Oversaw the entire procurement process for marine and defense projects with a particular emphasis on TLDM vessel spare parts and services.• Submitted bids on ePerolehan for the supply of various types of batteries, cordages, and spare parts for marine engines.• Prepared tender bid documents for Hibiscus Petroleum & Petronas' Vendor Development Program.

Jalan Ampang, Kuala Lumpur

• Liaised with Europe and local companies in sourcing in-tender spare parts for two TLDM frigates and two TLDM multi-role support ships' gearboxes.• Identified, evaluated, and engaged suppliers to ensure the procurement of goods and services was high-quality and cost-effective.• Negotiate contracts, terms, and prices with suppliers to secure favorable agreements.• Managed the purchasing process from requisition to delivery, ensuring compliance to company policies.• Handled the strategic planning, negotiation, and purchasing of transportation services needed for the movement of goods.• Delivered goods in compliance with MIL-SPEC packaging standards to ensure successful inspection prior to entry into the military base.

Subang Jaya, Selangor, Malaysia

• Maintained accurate and efficient clothing displays in the store.• Achieved a 5% sales increase in the first month by anticipating customer needs.• Delivered exceptional customer service to enhance visitor satisfaction.• Efficiently stocked, replenished, and organized shelves and inventory.• Ensured the store opened and closed according to business hours.

Subang Jaya, Selangor, Malaysia

• Worked part-time on an event basis for Hari Raya Aidilfitri.• Provided customer service and sales training for new staff.• Managed and scheduled working hours for part-time employees.• Prepared workflow for offline booths.• Ensured products were well-stocked, organized, and displayed effectively.• Oversaw timely opening and closing of booths by staff.

Technology Park, Bukit Jalil

• Provided technical support for SMS firewall applications, Short Message Service Centre, and SMS Gateway.• Diagnosed, troubleshot, and resolved client Trouble Tickets and NOC tickets.• Managed the rejection or release of SMS for client customers.• Conducted brand tagging, post-tagging, and reviewed SMS entering the company’s gateway using Regular Expression rules.• Filtered, quarantined, and blocked suspicious or spam SMS according to established conditions.• Operated SMS router and gateway through Web UI and Putty.

Cyberjaya, Selangor, Malaysia

• Maintained computer networks for various organizations, providing technical support to ensure smooth operations.• Monitored and maintained company computer systems, ensuring optimal performance.• Installed and configured hardware and software to meet organizational needs.• Diagnosed and resolved technical problems efficiently.

Setapak, Federal Territory Of Kuala Lumpur, Malaysia

• Installed and configured MikroTik access points, routers, and switches.• Troubleshot system and network issues, diagnosing and resolving hardware faults.• Monitored and maintained network performance.• Guided staff and clients through procedures to set up systems or resolve issues.• Conducted cable laying for UTP, fiber optic, and coaxial cables.• Performed cable termination and tracing.*Due to COVID-19, the company decided to rightsize the internship program to mitigate risks associated with on-field work.*

Federal Territory Of Kuala Lumpur, Malaysia

• Worked in the retail industry, responsible for serving customers and processing sales transactions. • Restocked shelves, resolved customer complaints, and handled related administrative tasks. • Ensured the sales floor was well-maintained and organized.

Ara Damansara, Selangor

• Delivered ongoing technical support via telephone and email regarding to Starhub Telco product. • Utilized strong interpersonal and communication skills to address customer frustrations and resolve issues. • Assessed customers' technical knowledge and tailored communication to effectively solve their problems.• Conducted basic probing to determine appropriate actions for software-related inquiries. *Tasks performed using Siebel CRM System.*

Selayang, Selangor

• Supported and maintained in-house computer systems, desktops, and peripherals. • Installed, diagnosed, repaired, and upgraded all hardware and equipment. • Ensured optimal workstation performance for the entire municipal council department.• Diagnosed and resolved technical problems efficiently.

Bachelor Of Computer Science (Hons.) Netcentric Computing, Computer Science

Activities and Societies: Member of University Team of Forensic [UniT6] (UiTM Jasin, Melaka)Final Year Project: All-In-One Wedding Planner.

Diploma, Computer Science

Activities and Societies: UiTM Terengganu Marching Band, UiTM Dungun Football, Expedition and Recreation Club (EXREC)

Sijil Pelajaran Malaysia (Spm), Information Technology

Activities and Societies: Secratary of Skim Pinjaman Buku Teks (SPBT), Treasurer of Police Cadet Corps, Tourism Club, Handball, Secretary.