● Will architect and implement AI tools for content generation on the VA News website and associated digital platforms, ensuring the production of accurate and insightful content to engage and inform Veterans.

- Maintaining real-time inventory of stock to identify necessary items to reorder, and verified quality control of products- Assisting customers with completing sales, making online orders, and recommendations based on knowledge of items- Utilizing Microsoft Excel to track sales, as well as evaluating successes and failures of previous week to determine team areas of improvement for the following week

● Spearheaded mitigation of critical LOG4J vulnerabilities in Java at the USPTO, bolstering system resilience against cyber threats through proactive identification and remediation.● Developed and implemented advanced front-end and back-end methodologies, including encryption protocols and anomaly detection algorithms, to fortify cybersecurity frameworks and safeguard organizational assets.● Collaborated cross-functionally with cybersecurity and software engineering teams to deploy robust security solutions, ensuring compliance with industry standards (e.g., NIST, ISO) and regulatory requirements while optimizing system performance and resilience.

- Intensive 12 week program covering ServiceNow fundamentals, hands-on labs, and industry best practices- Focus on ServiceNow platform navigation, workflow automation, custom application development, and ITIL standards- Work in teams to solve real-world problems, simulating a professional environment and enhancing teamwork skills- Preparation for ServiceNow Certified System Administrator (CSA) and other relevant certifications