• Successfully led Agile teams and managed and delivered 13 projects with budgets ranging from $80K to $1.2 million, ensuring adherence to project goals, timelines, and quality standards.• Utilized Scrum framework and agile methodologies to lead multiple agile teams in efficient collaboration, resulting in on-time project deliveries and high-quality outcomes.• Provided technical support and maintained end-user systems and services district-wide, ensuring smooth operations and user satisfaction.• Provided up to Tier III support for all technology systems, resolving issues promptly and effectively to minimize downtime and enhance productivity.• Implemented process improvements such as continuous integration, automated testing, and DevOps practices, resulting in increased team productivity, reduced project cycle time, and improved software quality.• Collaborated with stakeholders to identify areas for improvement and implemented solutions to streamline workflows and enhance efficiency.• Facilitated project meetings, including kick-off, status, and review meetings, ensuring effective communication and alignment of project objectives.• Provided regular project status reports to project sponsors and senior management, enabling informed decision-making and timely resolution of issues.• Worked cooperatively with leadership and external vendors to resolve technical issues, fostering positive relationships and ensuring timely resolution of issues.

• Managed project risks, issues, and dependencies, and worked with team members and stakeholders to develop and implement mitigation and contingency plans.• Facilitated project meetings, such as kick-off, status, and review meetings, and provided regular project status reports to project sponsors and senior management.• Collaborated with network engineers, field technicians, equipment vendors, and telecom carriers to troubleshoot and resolve various types of network issues and outages.• Organized and remotely supported all Hardware Installations, Repairs, and Maintenance activities at the various domestic and international locations and Data Centers.• Implemented changes in SP&R (Server retirement and provisioning) projects and coordinated with Onsite Technicians to perform racking/cabling of new servers and switches. • Escalated and communicated in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.• Liaison with Major Incident Managers (MIMs) to track high priority service related incidents. • Coordinated with Global Services providers such as NTT, China Telecom, TATA communications, AT&T, Level 3, Orange Business Solutions and Riverbed optimizers for onsite technical issues and resolutions.• Submitted plans and RFC’s to the Director of Network operations for approvals.

• Acted as a Liaison between Clients and Channel Partners.• Performed end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment. • Worked with customers, internal IT and infrastructure teams, third party data providers throughout the service restoration process.• Provided regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with appropriate data including business impact, application affected and relevant details regarding incident resolution.

• Performed scheduled maintenances and Network configurations on Cisco routers and switches.• Performed Troubleshooting on Cisco routers, switches, firewalls and Access points• Coordinated with the developers to identify IOS bugs and compatibility issues• Assisted with IOS upgrades, password recovery and other Layer 1 and 2 issues• Worked in multiple support teams which included, hardware, LAN/WAN and Unified communications and gained valuable experience combined with Cisco certifications of CCNA, CCDA, CCNA Data Center, CCNA voice and CCNP R&S. Proud to have developed a well-rounded IT professional portfolio.