Muhammad Kamrul Hasan Bhuiyan Email & Phone Number

United Arab Emirates

Dhaka, Bangladesh

Dhaka, Bangladesh

- Working as Lead Architect of bKash core platform (Leading FinTech company of Bangladesh)- Define, Drive bKash solution strategy and platform Architecture that caters to as-is and future business needs- Work with Product team on Roadmap items from Technical and commercial aspects.- Analyze Product Requirements and provide best fit solution based on functional capabilities- Build and Own platform enhancement plan considering upcoming go to market strategy- Practice Agile ways of working across teams during product development and evolution phases.- Drive Cross functional teams (Product Owners, Development teams (Frontend, Middleware/Backends) to achieve business goals- Drive Suppliers in the area of Solution Dimensioning, Feature introduction, Upgrades and change requests- Continuously Improve on existing ways of work and evolve existing solution design based on industry best practices

Dhaka, Bangladesh

- Working with customers to analyze and document their business requirements as well as to formulate the business process- Propose solution scenarios consisting of detail processes and work procedure- Define, manage and verify solutions in customer projects- Manage third party products and suppliers (Oracle, HP, Symentec)- Identify and handshake project scope before execution starts- Follow and practice project management methodologies to perform man hour and service cost estimation- Taking the end-to-end technical lead throughout the execution phase of customer project delivery. To act as a central reference and information source, providing guidance and assistance in the system project decision making process- Deploying the solutions including the user acceptance test with customers- Create project documents namely: Solution Document, Requirement Baseline, Project Plan, Acceptance Documents and so on.- Perform technical gap analysis, risk analysis, sizing and cost analysis for any project- Participate in Customer presentations. Arranging regular roadshow and product portfolio demonstration towards customers- Respond to the RFQ/RFPs and actively participate in the negotiations and contract signing- Conduct training sessions and prepare training materials- Help Key Account team to understand technical aspects of the subject area with specialist knowledge- Supporting the market and sales organization. Identify new and add-on business opportunities- Manages change requests and the consequences of such for the delivered offers and/or ordered deliveries from a Solution point of view- Driving Ericsson Bangladesh’s Solution Configuration Management by following the ITIL (Information Technology Infrastructure Library) model- Maintaining Life Cycle Management of solutions and presenting it to customer

Dhaka, Bangladesh

Worked as Billing Specialist and BSS Solution Architect (Billing, Middle ware, CRM, Product & Campaign)- Requirement management, scoping and prioritization of change requests shared by customer in charging and billing domain- Perform solution design and delivery until ready for service stage.- Use of standard tools (e.g.: UML, BPMN) in every phase of a delivery- Optimize and suggest better solutions which would give customer better outcome in terms of process efficiency, effectiveness and key measurement parameters.- Perform solution costing and profitability analysis for delivery- Prepare various project documents such as Requirement Specification, High level solution design (HLD) and Low level design (LLD), Test cases etc.- Distribute works across the delivery teams and work as a central reference for any queries regarding the solution.- Delivery management using standard project management methodology (PMP) with high focus on time, cost and quality- Prepare training and hand over documents for customer and operation team for each delivery and conduct knowledge sharing sessions- Provide with ideas and innovate, focusing on operational efficiency, service diversity for Grameenphone.- Perform Planning and Dimensioning of system capacity based on as-is utilization and growth forecast for Billing System

Dhaka

Worked as Billing Specialist and BSS Solution Architect (Billing, Middle ware, CRM, Product & Campaign)- Leading the postpaid product and service domain for upcoming market offers and projects of customer (Grameenphone)- Requirement management, scoping and prioritization of change requests shared by customer in charging and billing domain- Perform solution design and delivery until read for service stage.- Use of standard tools (e.g.: UML, BPMN) in every phase of a delivery- Optimize and suggest better solutions which would give customer better outcome in terms of process efficiency, effectiveness and key measurement parameters.- Perform costing and profitability analysis for each delivery and mapping against the commercial contract. - Prepare various project documents such as Requirement Specification, High level solution design (HLD) and Low level design (LLD), Test cases etc.- Distribute works across the delivery teams and work as a central reference for any queries regarding the solution.- Delivery management using standard project management methodology (PMP) with high focus on time, cost and quality- Prepare training and hand over documents for customer and operation team for each delivery and conduct knowledge sharing sessions- Provide with ideas and innovate, focusing on operational efficiency, service diversity for Grameenphone.- Perform Planning and Dimensioning of system capacity based on as-is utilization and growth forecast for Billing System

United Arab Emirates

Working as on site BSCS Consultant in DU EITC operation:o e2e production support. o Providing support to operation teams regarding issues related to BSCS.Providing immediate solutions to hot issueso Co-ordination/Follow up with Development team and Operations team regarding the issues and resolution.o Providing guideline to L2/L1 operation teams for bug fix and new release implementationo Close monitoring of the changes made in systems and assisting surrounding teams for issues.o Early Preventiono Performing Unit testing/Integration Testing.

Bangladesh

Working as Product and Service development and configuration expert with below responsibilities:- Commercial touch point for any product, Service & Campaign.- Requirement collection, Prioritization and delivery management.- Requirement analysis & solution designing based on the feature and functionality of billing & charging system. - Distributing tasks among cross functional teams and following up.- Alignment of stakeholder regarding changes and establish processes to serve the business.- Ensuring E2E delivery with quality.- Billing system configuration (Product, Rating, Billing, Promotions, Free Units, System Administration, Payments) planning.- Development and Enhancement of Campaign management system (Micro Campaign) for targeted customer segment under Customer Loyalty management program.- Design and Development of Batch Process/Tools for efficient operation- Management of VAS services and platforms changes and solution planning (Business SMS, Web SMS, Charging Gateway, EDGE provisiong)- Implementation of new Services into Billing & Charging Systems (MCC, PRBT, Mobile PABX, Missed Call Alert, Call Block, SASN)- Integration of external services with billing system (Development based on CORBA, CMS & J2EE based web services)- Working with Revenue Assurance team for revenue check points.- Taking lead and implementation for any kind of integration (Siebel CRM, Sales Apps, Credit Management, Payments) from billing & charging point of view.- Invoicing system change management & configuration.- Roaming Partner configuration.- GSM resource configuration (RA)- 2nd Level support to customer complaints

Dhaka, Bangladesh

worked as Product and Service development and configuration expert with below responsibilities:- Commercial touch point for any product, Service & Campaign.- Requirement collection, Prioritization and delivery management.- Requirement analysis & solution designing based on the feature and functionality of billing & charging system. - Alignment of stakeholder regarding changes and establish processes to serve the business.- Ensuring E2E delivery with quality.- Billing system configuration (Product, Rating, Billing, Promotions, Free Units, System Administration, Payments) planning.- Development and Enhancement of Campaign management system (Micro Campaign) for targeted customer segment under Customer Loyalty management program.- Design and Development of Batch Process/Tools for efficient operation- Management of VAS services and platforms changes and solution planning (Business SMS, Web SMS, Charging Gateway, EDGE provisiong)- Implementation of new Services into Billing & Charging Systems (MCC, PRBT, Mobile PABX, Missed Call Alert, Call Block, SASN)- Integration of external services with billing system (Development based on CORBA, CMS & J2EE based web services)- Working with Revenue Assurance team for revenue check points.- Taking lead and implementation for any kind of integration (Siebel CRM, Sales Apps, Credit Management, Payments) from billing & charging point of view.- Invoicing system change management & configuration.- 2nd Level support to customer complaints

Dhaka, Bangladesh

Worked as a Billing System Configuration expert- Product, Service & Pormotions Configuration (MP, MI)- Configuration of Free Units- GSM Resource Configuration (RA)- Service Node Integration in Rating and Billing Chain- Automation of manual processes for faster operation- UAT of new features and utilize them in Product & Campaigns- Project Participation- PL/SQL scripting for report generation

Dhaka, Bangladesh

Worked as Software Developer with below responsibilities- Requirement analysis- Solution Designing based on standard practices- Bug fixing of existing system- New feature introduction in existing products.- Second level support.

B. Sc.

Higher Secondary School Certificate

Secondary School Certificate