Megan Hayden Email & Phone Number

Greater Milwaukee Area

• Facilitate training of all externally hired and internally promoted store leaders.• Collaborate with corporate and field partners to identify process improvement and training needs.• Ensures that support, training, and resources are available to teams so they may provide the very best service possible to guests/ partners. • Provides specific feedback on processes, tools, and resources. • Evaluate business outcomes to ensure training effectiveness.• Rollout company process changes and initiatives as SME.

Greater Milwaukee Area

• Exceed goals in store sales, profit, and operational excellence.• Analyze financial and guest service reporting to identify trends and opportunities.• Leverage company programs, tools, and resources to improve and grow the business.• Prioritize store workload to ensure execution and compliance of all tasks.• Develop a team of top talent through training and coaching to deliver exceptional service and guest loyalty.• Promote a culture of teamwork working alongside a team, establishing priorities, and providing clear direction.

Greater Milwaukee Area

• Evaluated training effectiveness, conducted learning analysis and adapted material for improved learning. • Identified needs in training programs by partnering with District Manager and store employees. • Developed metrics and provided analytics on results of strategic initiatives to increase sales and profit.• Conducted store visits to coach and develop store teams around guest service.• Monitored learning programs for effectiveness and developed reports for corporate office.

Greater Milwaukee Area

• Monitored store and district sales performance to identify areas of opportunity and growth. • Developed a sales culture throughout the store to enhance customer relationships.• Designed and implemented corporate initiatives for: marketing, merchandising, and operations. • Analyzed and developed metrics for customer service scores to increase employee retention.• Monitored learning programs for effectiveness and developed reports for corporate office. • Subject Matter Expert (SME) for sales and customer service training and learning initiatives.

Bachelor Of Arts (B.A.), Journalism And Mass Communication

Train-The Trainer Certification

Meeting And Convention Management Certificate