Megan Hayden Email & Phone Number

Greater Milwaukee Area

• Facilitate training of all externally hired and internally promoted store leaders.
• Collaborate with corporate and field partners to identify process improvement and training needs.
• Ensures that support, training, and resources are available to teams so they may provide the very best service possible to guests/ partners.
• Provides specific feedback on processes, tools, and resources.
• Evaluate business outcomes to ensure training effectiveness.
• Rollout company process changes and initiatives as SME.

Greater Milwaukee Area

• Exceed goals in store sales, profit, and operational excellence.
• Analyze financial and guest service reporting to identify trends and opportunities.
• Leverage company programs, tools, and resources to improve and grow the business.
• Prioritize store workload to ensure execution and compliance of all tasks.
• Develop a team of top talent through training and coaching to deliver exceptional service and guest loyalty.
• Promote a culture of teamwork working alongside a team, establishing priorities, and providing clear direction.

Greater Milwaukee Area

• Evaluated training effectiveness, conducted learning analysis and adapted material for improved learning.
• Identified needs in training programs by partnering with District Manager and store employees.
• Developed metrics and provided analytics on results of strategic initiatives to increase sales and profit.
• Conducted store visits to coach and develop store teams around guest service.
• Monitored learning programs for effectiveness and developed reports for corporate office.

Greater Milwaukee Area

• Monitored store and district sales performance to identify areas of opportunity and growth.
• Developed a sales culture throughout the store to enhance customer relationships.
• Designed and implemented corporate initiatives for: marketing, merchandising, and operations.
• Analyzed and developed metrics for customer service scores to increase employee retention.
• Monitored learning programs for effectiveness and developed reports for corporate office.
• Subject Matter Expert (SME) for sales and customer service training and learning initiatives.

Bachelor Of Arts (B.A.), Journalism And Mass Communication

Train-The Trainer Certification

Meeting And Convention Management Certificate