Muhammad Khurram Mirza Email & Phone Number

College Road Township, Lahore

• Generate new business within branch market for deposit accounts, loans, and cash management.• Supervise branch staff, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.• Process loan applications; pursuant to authority, policy and procedure.• Handle customer complaints and inquiries.• Maintain a strong, visible and positive presence in the community through involvement in community events and clubs.• Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.

Lahore, Punjab, Pakistan

• Responsible for supporting Head SME with salesforce development and performance monitoring for MSME and General Business Loan products across 130 branches.• Leading Light Commercial Vehicle Loan product, coordinating with internal stakeholders (Operations, Risk, and Product Sale) and Vendors. Successfully disbursed ten vehicles in three months from five branches in the pilot project.• Finding and developing customer relationships and opportunities in the market to help the bank in achieving its growth target.• Solve customer queries to ensure hassle-free customer service, define SLAs and among stakeholders to achieve better customer satisfaction and loyalty towards the bank.• Established and maintained relationships with various vehicle producers and their dealerships across the network for timely bookings/ delivery of vehicles. • Managed and implemented formal development frameworks for the product while formally/informally coaching and mentoring Branch Managers and sales team throughout the bank on the product feature etc.• Managed Branch teams to achieve business plans for significant functional business areas, leading them and Setting longer-term objectives.

Lahore, Pakistan

• Supported Head of Small Enterprise with the overall management of SE Segment business in selected branches, recruited all Small enterprise segment branches staff, and helped HR to find suitable candidates.• Coordinating with internal stakeholders (Operations, Risk, and Product Sales) and Vendors• Started Small enterprise segment in September 2019, generated 30 Million GLP until March 2020 in the pilot phase, and stopped due to covid 19.

United Arab Emirates

• Identified new sales leads, Presented, corresponded, and persuaded services and products to achieve targets. Linked with potential clients via email or phone, established rapport, and set up meetings. • Maintained rewarding relationships with existing clients and Potential Customers. • Planned and executed new marketing initiatives and generate more business revenue.

Lahore , Pakistan

• I managed a sales team of twenty people, recruited, developed, and trained.• Managed a portfolio of one-hundred sixty-five accounts, trained, and developed a team to identify sales opportunities and prospects.

Lahore

• Complied with the lending procedures and regulations of bank• Trained and guided sales people towards the lending process• Implemented specific compliance policies while working on a grass root level

Model Town, Lahore, Pakistan.

• Carried out sales functions and improvised team performances. • Negotiated service agreements and terms of sales and prices with customers.• Established newer business openings by communicating the product lines to the leading businesses

Corporate Branch Gulberg,Lahore, Punjab, Pakistan.

• Raised and issued Rs 7.8 million premium in six months with a business pipeline of Rs 15.7 million from the corporate branch and Won Bank Convention.• Established new relationships, Developed new business opportunities by effectively communicating product lines to corporate clients and convincing them to buy the insurance.

Lahore, Pakistan

• Successfully led an experienced team of Sales executives and consultants. • I manage a portfolio of 300 worthy clients totaling Rs 15 million in sales, with qualified and new customers every year. • Two times MDRT qualifier recruited and trained people, Developed sales team members to work in the market and show excellence.

Lahore, Pakistan

• Accomplished sales Manager sold several CCTV, telephone exchanges, and other solutions to corporate clients. • Managed Installation of CCTV cameras and telephone exchanges by technicians, supervised operations, and scheduled jobs.

Nwfp Peshawar, Pakistan

• Led a team of seven people as an Instrument Technician.• Managed Pre and Post inspection of all flying instruments in the cockpit. Performed as Security inspector and supervised different security duties.

Master In Business Administration (Mba), Marketing, Grades

Activities and Societies: Activities and Societies Field Specialization in Marketing Management PCU Manila Philippines Lahore, Punjab.

Bachelor'S Degree, Arts, Second

Activities and Societies: Debate Team, Computer Learning ,Playing Cricket and Different Sports. Graduate having English,Urdu,Islamic.

Diploma Of Associate Engineer, Instrumentation Technology/Technician

Activities and Societies: Cricket ,Debate team, Dramatic club, Tech club Diploma Of Associate Engineer from School Of Aeronautics Pakistan.

Secondary School Certificate, Science Subjects

4 - Church Road, Lahore, Pakistan.

Ai For Everyone, Business Administration And Management, General, 87.6%

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