Mike Kimber Email & Phone Number

Burlington, North Carolina

• Ensure proper installation of cables, operating systems and software.
• Maintain records of daily data communication transactions, problems and remedial actions taken. Train customers in the proper use of hardware or software.
• Monitor and maintain Domain Controllers.

Raleigh-Durham, North Carolina Area

• Diagnose customer issues in a timely fashion via phone, email, and online support technologies to ensure swift resolution and minimize downtime.
• Setup, configure and maintain workstations and associated peripherals for Square 1 staff and executives throughout the US.
• Collaborate with other IT staff to document and distribute best practices throughout the group.
• Refer issues to the Networking and Systems teams as appropriate.
• Train customers on new systems and software packages as they were introduced by the bank

Durham, NC

• Validate existing IT Disaster Recovery plan to ensure backups and documentation were functioning as designed.
• Implement test environment for Square 1 business units to verify their recovery data.
• Provide IT management with remediation options for failed tests.

Burlington, NC

• Installation of hardware and configuration of software for various business types.
• Break-fixes.
• Troubleshooting operating system errors, etc.
• Listens carefully to and has compassion for clients to be sure their concerns are addressed in a timely fashion.

• Diagnosing issues with PC's, repairing and documenting.

• Installation of over 400 new PC’s
• Migration of data to new PC’s
• Verify port security on replaced PC’s

• Responsible for migration of client’s devices.
• Helped close client tickets for client’s in a timely and satisfactory manner.