With over 25 years of experience in the logistics supply chain industry, I am passionate about implementing technology solutions that support continuously improving business processes and innovation. As a Global Director, Business Process Optimization at EFL Global, I work with internal and external stakeholders to understand their needs and deliver solutions that provide the best outcomes for both our customers and our own business.I have extensive knowledge and expertise in ocean freight, customer relationship management (CRM), and Cargowise, a leading logistics software platform. I am also a certified professional in querying with Transact-SQL and strategic mentoring. I am always eager to learn new skills and explore new opportunities to enhance our service quality and efficiency. I am proud to be part of a global team that strives to make a difference in the world of freight.