Matthias Kittok Email & Phone Number

San Jose, Ca, Us

Fractional CISO for our clients, I advise clients on business impact, compliance, risk, and process in relation to technology. This allows me to build lasting and transparent relationships with my clients rather than traditional IT Consulting.Highly specialized security talent for a fraction of the cost of a full-time staff member.- Threat Intelligence- Risk Analysis- Security Accountability- Board-level Discussion- IT Meets IS (Job gets done, and done right)All of this helps your organization "See IT Differently" by driving business efficiency, helping make security decisions, understand security threats, lower business risk, and securely optimize business processes.

Global, Us

L3 Onsite desktop hardware/software support role for a large client site with 2500+ devices actively deployed.

We specialize in helping churches modernize their marketing and engagement. Mobile applications is our primary method of closing the generational gap.Our Mission:To be clear at defining digital marketing problems for churches so that they can grow the body of Christ. We create the best solution available on the market and execute that solution to effectively solve digital engagement problems.Our Specialties: Mobile App Development/Design for Android and iOS, Content Marketing, and Social Media Optimization/Management.

Louisville, Ky, Us

Hired as Network Operations Analyst by Wireless Ronin Technologies (merged with Creative Realities) and was promoted to a shift lead after only 6 months with the company due to ability to learn quickly and to accommodate growing department.Supervised shift - responsible for delegation of projects and prioritizing incoming issues.Known for ability to handle difficult customer situations in a calm manner.Gained expertise in Digital Signage and worked with non-technical customers to troubleshoot displays, cabling, connectivity and small form-factor computers.Learned to adapt and think of creative solutions to issues due to small business budget constraints.Assisted during transition/merger phase in cross training and documentation of existing processes.Promoted to the engineering department to assist in developing new concepts.New order device disk imaging and configuration for plug and play installation of digital signage hardware.Extensive Android device testing for quality of playback and stabilityKnowledge recovery/managementTechnical documentation for installation technicians, client and customer support

Minnesota, Us

Learned leadership skills under many leadership stylesSelf-discipline and hard workWas one of the only technical guys in my unit and as a result I fell into a makeshift communications support role on top of my regular jobServed in OIF/GWOT 2006-2007

Richfield, Minnesota, Us

Tier 2 and 3 Help-desk Support under IBM DeploymentContracted through Manpower ProfessionalBrought back due to my technical ability to troubleshoot and familiarity with systems.Help develop new processes and knowledge for troubleshooting when new and unknown issues arise.High level of customer service receiving positive feedback from vendors on the professionalism of the department in a 24/7 environment.

Main responsibilities include client database maintenance, data entry as well as general technical support for all PCs within the office. Utilized MS Office daily to include Outlook for email. Maintained network drive to which all computers were linked. Earned level 2 certification from Bill Good Marketing for Gorilla 4.0 CRM Database.

Richfield, Minnesota, Us

Contracted through IBM and Manpower Professional Services.Worked with new technology deployment to remotely support retail environments.Learned new skills quickly to adapt in an ever-changing corporate and technical environment. Utilized phone and desktop to remotely troubleshoot and escalate trouble tickets to project management if necessary while providing the end user (technicians and store employees) with proper customer service. Gained knowledge of Cisco switch stacks and utilizing PuTTY to access them for troubleshooting and basic configuration of ports. Cisco Access Points and remotely managing them to provide optimum coverage of wireless signal for pricing guns (Telzon scanners and wireless Zebra printers) as well as other wireless devices in the store while maintaining PCI compliance standards.

Pastoral Studies/Counseling

High School Diploma, High School/Secondary Diploma Programs