-Switched Networks Plan,build and manage, configuration And troubleshooting.- Active directory Plan build and manage-Windows based application installation updating and troubleshooting.-Nedap access control system Installation and maintenance.-Revolabs Mic's Installation.-Crestron Trouble shooting.

•Support 800 Plus User Technical issues reported and see problems through to resolution.•Monitor and Manage Smart learning Program (MBRSLP) equipment ON schools. •Research, diagnose, troubleshoot and identify solutions to resolve customer issues.•Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.•Provide prompt and accurate feedback to customers.•Ensure proper recording and closure of all issues.•Prepare accurate and timely reports.•Document knowledge in the form of knowledge base tech notes and articles. Etisalat CCC Ajman www.etisalat.ae CSR Technical support Feb 2013 –Dec 2013•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;•Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more•Research required information using available resources•Follow standard processes and procedures•Identify and escalate priority issues per Client specifications•Redirect problems to appropriate resource•Accurately process and record call transactions using a computer and designated tracking software•Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business•Organize ideas and communicate oral messages appropriate to listeners and situations•Follow up and make scheduled call backs to customers where necessary•Stay current with system information, changes and updates

Technical Support Advisor CCC-Operation Prestige " High Value Customer"

As a contacting officer:•Develop and direct hardware /software system installing, testing, updating and validation procedure.•Doing all patients data entry through the hospital software system.•Cover all Front office duties•Windows server 2003 / 2008 administrator Authentications, restricted site’s, upgrading applicationsAs a contracting officer:•Do all contractors data entry through the hospital software system.•Do the accounting procedures for the contractors.•Prepare the contractors monthly reports.

General computer soft/hardware troubleshooting.•Windows server 2003 / 2008 administrator.•Set all GPO's to users (Authentications, restricted site's, upgrading applications) Mubarrad for development And Investment –CO-LTD Administration Service Department Khartoum, Sudan