• Led technological vision and execution, overseeing all aspects of technology strategy, development, and implementation for a healthcare technology company focused on improving resident care and operational efficiency.• Designed and implemented scalable cloud-based systems to support the GoEasyCare platform, ensuring reliability and performance under high demand. Selected the technology stack and ensured alignment with company goals.• Led the creation of cutting-edge software solutions to streamline healthcare processes, enhance patient care, and improve staff productivity. Managed product roadmaps and prioritized features based on user needs and business objectives.• Built and mentored a high-performing technology team, fostering a culture of innovation and collaboration to drive continuous improvement. Recruited and retained top talent, aligning with company culture and values.• As a co-founder, played a key role in securing funding and establishing strategic partnerships to support company growth and expansion.

• Provided expert technical consultation to public and private sector clients across multiple industries, designing and implementing complex IT solutions encompassing infrastructure design, system integration, cloud migration, security, and performance optimization.• Led and delivered numerous IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.• Provided technical troubleshooting and support to resolve complex issues, ensuring minimal downtime and optimal system performance.• Effectively communicated complex technical concepts to diverse audiences, fostering strong relationships with clients and stakeholders to ensure successful project outcomes.

• Spearheaded strategic planning for all IT projects, aligning technology initiatives with overall corporate objectives. Defined and designed comprehensive IT policies and procedures to ensure efficient operations and compliance.• Successfully managed the implementation and customization of Microsoft Dynamics CRM 2013, including development of custom solutions, plugins, and entities. Oversaw numerous complex IT projects, including Exchange 2010 & High Availability, Lync 2010, Server 2008 R2 & 2012, MS SQL Server 2008, 2008 R2 & 2012, and more.• Extensive experience with Microsoft System Center 2012 SP1 suite, including Configuration Manager, Service Manager, Operations Manager, and Data Protection Manager. Implemented and maintained MS SQL Server Reporting Services, Management tools, and security.• Implemented and maintained complex infrastructure components like BES 10/10.1/10.1.1/10.2, High Availability MS VDI with Server 2012 and User Disk Profiles, MS RRAS VPN / NPS, MS Active Directory Certificate Services, MS Team Foundation Server 2012, and more.• Managed network, server, and workstation environments, troubleshooting issues related to firewalls, LAN/WAN, wireless LAN, and Exchange 2010 mail flow. Implemented security measures and ensured compliance with industry standards.• Successfully migrated 45 company mailboxes from MS Exchange 2003 to MS Exchange 2010, along with other complex migrations like VMWare to Microsoft Hyper-V, Active Directory from 2003 to 2012, DNS Server, IIS Servers, and SQL Servers.• Managed the IT department and staff, ensuring efficient resource allocation and timely completion of projects. Led change requests, incidents, and problem management in System Center Service Manager.• Developed and maintained comprehensive documentation for IT processes, procedures, and systems, ensuring knowledge transfer and continuity.

• Provided expert technical support for diverse network infrastructures, ensuring optimal performance, reliability, and security. Implemented and maintained Cisco ASA firewalls, VPNs, and other networking components.• Successfully led and delivered technical projects, encompassing design, implementation, and documentation, while ensuring adherence to deadlines and client requirements.• Effectively collaborated with multiple teams, including security, SAN, and Linux specialists, to ensure seamless integration and successful project completion.• Maintained accurate and up-to-date client documentation, ensuring knowledge transfer and facilitating future troubleshooting and maintenance.• Demonstrated proficiency in Cisco technologies, including ASA firewalls and VPN solutions, to secure and optimize network environments.• Proactively identified and resolved complex technical issues, minimizing downtime and ensuring uninterrupted service delivery.• Established and maintained strong relationships with clients, providing clear communication and technical guidance throughout project lifecycles.

• Provided comprehensive technical support to staff personnel, resolving hardware, software, and network issues with efficiency and courtesy. Demonstrated expertise in troubleshooting complex technical problems and finding effective solutions.• Developed robust and scalable Linux and smartphone applications using C++, PHP, SQL, HTML, Nokia Qt, and SQL, demonstrating strong programming and problem-solving skills. Proficient in Linux shell scripting for automation and system administration tasks.• Successfully led and delivered numerous technical projects as both project manager and technical lead, ensuring on-time completion and high-quality results. Led and mentored a team of five programmers, fostering collaboration and driving innovation.• Served as primary support for critical infrastructure components, including network/firewall, wireless telephony/data, and telephone/voicemail systems. Upgraded and maintained the wireless network infrastructure to ensure optimal performance and reliability.• Implemented and managed data security measures, including personal desktop backups, to protect sensitive information and ensure business continuity.• Provided comprehensive support for both server backend and client frontend systems, ensuring seamless operation and resolving any issues that arose.• Managed and maintained video surveillance systems, ensuring proper functionality and security for the organization.• Upgraded, updated, and configured Linux servers, maintaining system stability and security.• Meticulously maintained up-to-date and accurate technical documentation, ensuring knowledge transfer and facilitating future troubleshooting and maintenance.

• Provided comprehensive technical support for a wide range of Microsoft technologies, including Active Directory, Exchange, SCCM, and BlackBerry Enterprise Server. Demonstrated expertise in troubleshooting complex technical issues and resolving them efficiently.• Successfully implemented and configured Microsoft System Center Configuration Manager 2012 (SCCM) and System Center Virtual Machine Manager 2012 (SCVMM) to streamline system management and virtualization.• Implemented and managed Microsoft Hyper-V Server 2008 R2 and 2012 environments, enabling efficient resource utilization and cost savings.• Led complex Active Directory migrations from 2003 to 2008, ensuring smooth transitions and minimal downtime. Designed, implemented, and supported enterprise-level Microsoft Exchange migrations, including multi-site topologies and forest-to-forest scenarios.• Successfully migrated and managed BlackBerry Enterprise Server 4.0 and 5.0 environments, providing seamless mobile device management and security for organizations.• Built and configured customer desktops from scratch, including hardware assembly and software installation. Troubleshoot and resolve hardware and software issues, ensuring optimal system performance.• Set up and supported office networks, including server, desktop, and internet communications. Configured networking devices such as routers and switches to ensure secure and reliable connectivity.• Provided training to end-users on the functionality and applications of their desktops, ensuring smooth adoption and productivity. Offering on-demand support to clients for desktop and server issues.• Installed and configured home networks, including cabling and networking devices, for clients seeking reliable and secure internet connectivity.

• Technical support for staff and students regarding campus computers for staff and students and troubleshooting scenarios• Supported students with various technical issues; e.g. Windows Security, Server maintenance, Smartphone support for Exchange server 2010• Supported staff with various technical issues; e.g. Windows security, Backups etc.• Received “High Performance Acknowledgements” sent to staff from various students• Achieved a High Level of Customer satisfaction• Part of an on-call rotation• Performed MAC’s (Move/ Adds/ Changes) on a daily basis• Maintained and Implemented Windows, Linux and Mac work stations• Managed and updated customer profiles on a day-to-day basis• Installed and Troubleshoot cable problems (Copper/Fiber)• Performed day-to-day student personal computer repair (free of charge for students)• Troubleshoot Telco problems

For the Implementation Department:• Implemented Exchange 2007 & 2010• Implemented Lync 2010• Implemented Server 2008 R2 & 2012• Implemented Microsoft SQL Server• Implemented Microsoft System Center Configuration Manager 2012 (SCCM)• Implemented Microsoft System Center Virtual Machine Manager 2012 (SCVMM)• Implemented Microsoft Hyper-V Server 2008 R2 / 2012• Implemented Microsoft Windows Server Update Services (WSUS)For the Service Department:• Performed MAC’s (Move/ Adds/ Changes) on a daily basis• Troubleshoot complex LAN/WAN/Wireless LAN issues• Troubleshoot Exchange 2007/2010 mail issues• Troubleshoot Lync 2010 Audio/Video issuesFor the Migration Department:• Migrated hundreds of mailbox’s from MS Exchange 2003 to MS Exchange 2007/2010• Equipment used: Windows 2003/2008/2008 R2 Server, Windows Workstations (WinXP, 2000, 7)• BES Server implementations and maintenance• Develop Android & iPhone applications using Flex

• Technical Support for troubleshooting client PC’s• Install and build servers for General Motors• Duties include server backs, as well as tape removal, replace and the sending off site and retrieving the backup media from third part vendors• Responsible for project deadlines, design, and implementation working with C++ and UI• Design applications in C++, QML, Qt and Qt Quick• Onsite computer repair, virus removal, and backups for various private clients• Building / Installing production servers• Networking and troubleshooting for various clients in a number of sites• Rerouting fiber and standard Ethernet cables in various General Motors sites to provide better access and performanceC++/GUI application development

• Installed Video surveillance.• Installed Solar panels.• Built customer desktops, from hardware (scratch build) to software installation.• Troubleshoot Hardware and Software related issues.• Set up and supported networks in the offices including communications for the servers, desktops, and internet.• Assisted in teaching the end user the applications and functionality of their Desktops.• Supported clients on an on-demand basis, such as issues with their desktops and servers.

• Implemented Exchange 2007 & 2010• Implemented Lync 2010• Implemented Server 2008 R2 & 2012• Performed migrations from Windows NT to Windows 2000/2003 using ADMT up to 150 user environments.• Performed email migrations from POP3/Notes/Exchange 5.5/Exchange 2003 to Exchange 2007/2010.• Optimized email solutions for SPAM filtering with various solutions• Built and deployed standardized desktop images using sysprep, ghost imagex.• Equipment used: Windows 2003 Server, Microsoft Exchange, Microsoft Workstations (WinXP, 2000, WinPE), Unix, FreeBSD

• Built York Region Transit custom thin client OS, from hardware (scratch build) to software installation.• Troubleshoot Hardware and Software related issues.• Set up and supported networks on the Viva Bus lines including communications for the servers, bus pc, and internet.• Assisted in teaching other technicians the applications and functionality of the custom hardware and software.• Maintained custom software for the York Region Transit• Edit / modify source code for VB/VB.NET for custom software• Develop automation scripts for deployment

• Provided technical support to small businesses across various industries, addressing hardware, software, and network issues with efficiency and professionalism in a customer-facing environment.• Built custom desktops from scratch, including hardware assembly and software installation. Troubleshoot and resolve hardware and software issues to ensure optimal system performance and reliability.• Performed routine maintenance on customer desktops and servers, including updates and virus definition installations, to ensure security and stability.• Assisted in building and maintaining Windows Server domains with Exchange, ensuring seamless email communication and collaboration for clients.• Supported office networks, configuring routers, switches, and other networking devices to establish secure and efficient communication channels for servers, desktops, and internet access.• Provided training to end-users on desktop applications and functionality, ensuring they could effectively utilize technology to enhance productivity. Offering on-demand support for desktop and server issues, ensuring minimal downtime and business continuity.• Managed a team of four technicians in PC and laptop repair, overseeing their work, scheduling assignments, and approving completed projects. Maintained an efficient and productive working environment, quickly addressing customer issues and resolving technical problems.• Produced project estimates, invoiced repairs, and ordered parts, ensuring timely completion of projects within budget constraints. Effectively analyzed technical problems and scheduled assignments to optimize resource utilization.• Created, modified, and maintained files through various interfaces, ensuring accurate and up-to-date documentation for future reference and troubleshooting.• Demonstrated exceptional customer service skills, evaluating technical issues, addressing customer concerns, and troubleshooting computer problems with courtesy and professionalism.