Matthew Klimko Email & Phone Number

Budd Lake, New Jersey, United States

• Launch DNJ7 July 2020, and steered site to top shop 8 out of 10 eligible months, while playing major roles in improving critical station week over week metrics.
• Perform daily audits to ensure compliance is being met by both Amazon associates and 3rd party delivery companies, wrote daily bridges and provided impactful actions and drove site to out perform expectations.
• Train 27 Area Managers (L4+) in all RTS process, including how to bridge metrics, how to speak to drivers, and how to problem solve to provide a rewarding experience for all customers.
• Develop user friendly macro in Excel tracking as well as identifying volume left on road by each route's delivery percentage based off of time left on route.
• Pioneer the RTS nightly wash template; as well as report templates for three other key metrics, is reviewed each morning by Senior Leadership, created when DNJ7 launched, used by every station throughout the West.
• Speak and hold daily meetings and calls with Senior Leadership to review actions and further opportunities on sites falling below goal.

Glen Rock, New Jersey

• Instructed 18 new crew members on importance of operational excellence and adhering to systems and standards of Dunkin’ Donuts.
• Calculated weekly inventory to place orders on low supplies and to receive and communicated monthly promotions to other crew members.
• Prepared 30+ different food products according to operational and quality standards and serve with enthusiasm in a clean, fast paced environment, assisting customers on cash register.
• Conducted interviews and screened candidates applying for the Crew Member position, onboarding 12 new hires.

Lodi, New Jersey