Michael Klobutcher Email & Phone Number

Columbus, OH, US

Columbus, Ohio Area

• Klobotech LLC is a versatile technology company specializing in:
• FinTech Ops/Eng consulting
• Home computer network installation and optimization
• Hardware and Software setup

Columbus, Ohio, United States

• Internal Automation: Rebuilt internal tooling to improve support investigation times by 58.7% through data connectivity and external linking.
• Data Reporting: Created automatic reporting using specific data points to implement proactive support lines.
• Product Engineering: Ran a daily stand-up to provide context and feedback for CX improvements with the Engineering team.
• Customer Support: Answered the customer support inbox daily during the transitional period leading to hiring new service agents.
• Incident Response: Built Tribevest's first formal incident response framework and provided recommendations for future expansions.

Gahanna, Ohio, United States

• Effective Team Management: Led and managed a diverse team of 12 engineers and 3 contractors across three distinct payment products, fostering a culture of collaboration and quality.
• Scaling Billing Integrations: Managed and maintained a vast network of billing integrations, numbering in the thousands, improving their reliability and scalability.
• Cross-Team Collaboration: Actively collaborated with data, platform, and API teams, effectively transforming billing friction into successful integrations. We maintained an average success rate of 88.5%.
• Data-Driven Prioritization: Introduced and implemented data analytics-based prioritization processes, positively impacting the way work was managed. By leveraging data insights, we improved the team's efficiency.

Gahanna, Ohio, United States

• Team Building and Process Development: Established and nurtured a brand-new technical team, crafting processes and best practices from the ground up. In a span of just four months, developed a solid foundation that.
• Collaborative Integration: Successfully orchestrated the merger of the Partner Automation team into the Payment Integrations engineering group.

Gahanna, Ohio, United States

• Streamlined Payment Automation: Proficiently troubleshooted incomplete payments, meticulously analyzing the process to identify and rectify issues.
• Cross-Functional Collaboration: Acted as a bridge between diverse engineering groups, proactively tracking and resolving systemic issues impacting payment processing. Regularly facilitated communication, fostering a.
• Efficient Ticket Management: Spearheaded the management of Jira ticketing for higher-level engineering teams responsible for payment automation.

New Albany, Ohio

• Apex Systems LLC Contract
• Resolved data integrity issues, improved operations, and provided tailored employee support.
• Led development of automated Capital Asset Submission Form, resulting in 20% increase of first-pass data quality.
• Worked with electrical engineers to understand needs and improve effort spent creating submission forms.
• Drove operational improvements which resulted in increase of data accuracy and employee satisfaction.

Columbus, Ohio, United States

• DataField Technology Services Contract
• Handled 10-15 calls per hour to address stores' technical issues and operations procedure inquiries
• Coordinated delivery of replacement equipment and on-site repair technicians
• Elevated high-cost outages for emergency repair via coordination of multiple departments

Blue Ash, OH

• Maintained supply levels in counter and customer areas to meet typical demands
• Recommended products based on a solid understanding of individual customer needs and preferences
• Cultivated ability to recall customers' names and unique orders each by memory

Electrical Engineering Technology, 3.7 Gpa

Electrical Engineering Technology, 3.6 Institutional Gpa

Activities and Societies: Mechatronics Club - Treasurer

Certificate, Maintenance Technology, 3.96 Gpa

Bachelor Of Science - Bs, Software Development

Change in program at the school plus rapid growth at work had me take some time off. May return when the time is right, but I wanted the.