Mary Kathleen (Mk) Mounce Email & Phone Number

-Leading the process of requirement gathering, scoping, pricing, project planning, and delivery for multiple client projects-Developing an intimate familiarity with the intricacies of Mashgin’s checkout solution, and leverage your technical problem solving skills to ensure our clients successfully get the most out of our products-Defining clear deliverables, roles and responsibilities for Client Success, Product, and Engineering team members within specific customer projects, and maintaining effective channels of communication to address and overcome challenges within them-Leveraging my experience to build, maintain, and iterate upon internal processes/tooling to improve the overall efficiency, while ensuring clients receive world class service at enterprise level speed-Tracking all project deliverables and milestones using my strong decision making and organization skills-Working closely with project vendors, client stakeholders, and leadership team members to mitigate obstacles, prioritize resourcing, and manage project budgets

Remote

• Work with business stakeholders to define program requirements• Act as the liaison between product management and software development teams• Drive project execution from scoping through delivery with technical dependencies• Communicate schedules, dependencies, issues, and risks across teams and tostakeholders• Establish technologies, tools, and processes that can move an organization towardsContinuous Integration and Deployment and a DevOps operating model• Scheduling and facilitating scrum events, meetings, and decision-making processes• Monitoring progress and performance and helping teams to make improvements• Lead products from end-to-end, including gathering requirements, defining scope,scheduling, and resourcing across the organization utilizing Agile methodology

• Lead product operations from end-to-end, including gathering requirements, defining scope, scheduling, and resourcing for key projects across the organization using agile methodology• Successfully manage large-scale, complex digital projects and operational components utilizing internal resources including business analysts, developers, operations, and testing teams.• Manage communications ensuring stakeholders are informed of roadmap changes, deployment plans, and delivery status.• Act as a subject matter expert providing knowledge of program/project achievements, key results, interdependencies, and critical decisions.• Proactively provide guidance on resolving program/project challenges by developing measurable solutions.

• Served as a project coordinator for large scale, high-visibility projects, including major strategic initiatives and multiple phases of business growth.• Partnered with IT vendors such as Barco, Dolby, Intercard, and others to qualify and deploy new technology systems • Managed scheduling, coordinating, and overseeing vendors and subcontractors for facility expansion• Ensured the project schedule stayed on track with major project milestones• Attended IAAPA Trade Show annually to discover new vendor partners for expansion of offerings• Managed communications with stakeholders ensuring alignment with deployment plans and delivery status• Conceptualized, organized, crafted, standardized, and implemented programs for both small and large-scale group events across multiple locations, including transportation, distribution of materials, ordering, inventory, and team management.• Designed social media strategies to achieve marketing targets• Drafted and implemented companywide processes for social media management, guest engagement, and consistent branding across multiple locations.• Maintained client database through HubSpot customer relationship management system

Baton Rouge, Louisiana Area

-Developing and administering policies and procedures for the loan, receipt, shipment, inventory, handling, and storage of all exhibit items-Researching historical background and identifying contributors-Maintaining files including photographs, written documentation and legal documentation for temporary loan of exhibit items and coordinating these loans with the collections registrar -Inventory management -Provides instruction and guidance when needed-Responsible for educating school groups on various aspects of southern plantation life through both history lessons and hands on activities

Orlando, Florida

-Working in Park Operations to provide exceptional daily guest service and ensure guests have a world class experience while visiting the Walt Disney World Resort-Partnering with other areas of the resort to ensure all guest service issues are handled in a timely and satisfactory manner-Greeted guests with a smile and provided friendly, knowledgeable service.-Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.-Resolved conflicts and negotiated mutually beneficial agreements between parties.

-Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.-Handled proper storage and rotation of all Apple products and supplies.

Baton Rouge, Louisiana Area

-Creating energy and excitement around Apple products while delivering a unique and extraordinary customer experience turning visitors to the Apple Store into loyal Apple customersInterpreted clients' needs and introduced services to fit specific requirements.-Listened and responded to customer requests and forwarded necessary information to superiors.-Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Mortar Board, Alpha Phi International Women's Fraternity

Master Of Business Administration - Mba, Project Management

Education record