Mary Kathleen (Mk) Mounce Email & Phone Number

-Leading the process of requirement gathering, scoping, pricing, project planning, and delivery for multiple client projects-Developing an intimate familiarity with the intricacies of Mashgin’s checkout solution, and leverage your technical problem solving skills to ensure our clients successfully get the most out of our products-Defining clear.

Remote

• Work with business stakeholders to define program requirements
• Act as the liaison between product management and software development teams
• Drive project execution from scoping through delivery with technical dependencies
• Communicate schedules, dependencies, issues, and risks across teams and tostakeholders
• Establish technologies, tools, and processes that can move an organization towardsContinuous Integration and Deployment and a DevOps operating model
• Scheduling and facilitating scrum events, meetings, and decision-making processes

• Lead product operations from end-to-end, including gathering requirements, defining scope, scheduling, and resourcing for key projects across the organization using agile methodology
• Successfully manage large-scale, complex digital projects and operational components utilizing internal resources including business analysts, developers, operations, and testing teams.
• Manage communications ensuring stakeholders are informed of roadmap changes, deployment plans, and delivery status.
• Act as a subject matter expert providing knowledge of program/project achievements, key results, interdependencies, and critical decisions.
• Proactively provide guidance on resolving program/project challenges by developing measurable solutions.

• Served as a project coordinator for large scale, high-visibility projects, including major strategic initiatives and multiple phases of business growth.
• Partnered with IT vendors such as Barco, Dolby, Intercard, and others to qualify and deploy new technology systems
• Managed scheduling, coordinating, and overseeing vendors and subcontractors for facility expansion
• Ensured the project schedule stayed on track with major project milestones
• Attended IAAPA Trade Show annually to discover new vendor partners for expansion of offerings
• Managed communications with stakeholders ensuring alignment with deployment plans and delivery status

Baton Rouge, Louisiana Area

-Developing and administering policies and procedures for the loan, receipt, shipment, inventory, handling, and storage of all exhibit items-Researching historical background and identifying contributors-Maintaining files including photographs, written documentation and legal documentation for temporary loan of exhibit items and coordinating these loans.

Orlando, Florida

-Working in Park Operations to provide exceptional daily guest service and ensure guests have a world class experience while visiting the Walt Disney World Resort-Partnering with other areas of the resort to ensure all guest service issues are handled in a timely and satisfactory manner-Greeted guests with a smile and provided friendly, knowledgeable.

-Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.-Handled proper storage and rotation of all Apple products and supplies.

Baton Rouge, Louisiana Area

-Creating energy and excitement around Apple products while delivering a unique and extraordinary customer experience turning visitors to the Apple Store into loyal Apple customersInterpreted clients' needs and introduced services to fit specific requirements.-Listened and responded to customer requests and forwarded necessary information to.

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Mortar Board, Alpha Phi International Women's Fraternity

Master Of Business Administration - Mba, Project Management

Education record