Specializing in promotional materials and portrait illustration, I create custom designs including websites, logos, business cards, posters, apparel, and banners for small businesses and local theaters. I also develop marketing plans to enhance online engagement. Additionally, I craft personalized portraits—landscapes, individuals, families, and pets—for a diverse range of clients, from team-building events to personal commissions.

At a top 100 ranked residential building, I oversee property operations and coordinate maintenance as the on-site supervisor in the Community Manager’s absence. I manage the full leasing cycle, develop marketing strategies to meet revenue and occupancy goals, and analyze market trends to drive improvements. My responsibilities also include enforcing lease agreements through inspections, collections, and notifications. I conduct property tours, provide performance metrics, and build strong relationships with residents, contractors, and vendors to ensure satisfaction and operational efficiency.

Led a team of 15 concierge staff at a luxury high-rise, delivering exceptional service to residents in a 147-unit building. Improved client interactions and call efficiency, playing a key role in achieving 100% occupancy. Supported the leasing team with market analysis, trend monitoring, and strategic decision-making to drive overall success.

Trained and led a marketing team of 8, increasing property occupancy from 80% to 96%. Created and implemented effective marketing strategies, analyzed market trends, and organized high-impact corporate events, including a concert series in collaboration with a major automotive manufacturer.

In my role, I managed all sales and leasing activities to meet the property’s revenue and occupancy targets. I kept abreast of market trends and competitor conditions to enhance the community’s performance. I engaged with prospects and new residents through various communication channels to ensure satisfaction and finalize leasing and renewal decisions. Additionally, I addressed resident and client/owner inquiries promptly and courteously, maintaining a high level of service and responsiveness.

• Provided engaging and informative tours to showcase the university's offerings to a diverse range of guests, including prospective students, parents, alumni, and community organizations.• Acquired in-depth knowledge of university history, resources, policies, and downtown Atlanta historical sites to deliver informative tours.• Ensured a positive and hospitable environment by handling difficult guest situations with tact and professionalism.• Provided training to new tour guides at the university and received recognition as a member of the prestigious All-Star Team at the 2017 national CIVSA tour guide conference.