Michael Knutson Email & Phone Number

Thousand Oaks, Ca, Us

Phoenix, Arizona, Us

Program Management role with the bank's ServiceNow Platform Engineering team. - Standing up a governance framework for the ServiceNow platform- Managing roadmap for the ServiceNow platform- Formalizing standard operating procedures for the ServiceNow platform engineering team- Organizational Change Management (OCM)- Program status reporting, impediment management, dependency management

Phoenix, Arizona, Us

Leading the PMO through significant change, while delivering misison-critical projects such as: - ServiceNow CMDB cleanup and configuration management process overhaul - Hardware asset management process overhaul - Enterprise-wide new hire onboarding program (vendor system integrations for security badges, floorplan management, IT equipment provisioning) - Mortgage business bank account migration (checks, wire transfers, ACH, Treasury, Accounting, Servicing) - SOX compliance program (change management, access management, segregation of duties, principle of least privilege, role-based access control) - Fully-remote, without dedicated project teamsObtained certification as ProSci Change Practitioner. - In-depth training on the people side of change management - ADKAR model, PCT assessment, 4 P'sObtained certification for ITIL 4 Foundations. - 34 ITIL practices, Service Value Chain, Service Value System, ITIL guiding principles

Agoura Hills, Ca, Us

Led Salesforce transformation projects using both Agile and Enterprise PM principles. - Partnered with business and technology leaders to plan and execute Salesforce deployments- Served as principal Jira Administrator- Led the successful migration of the enterprise Lead Management database- Led the successful implementation of a new internal learning platform in Salesforce- Managed the prioritization and execution of ad-hoc Salesforce change requests

Brentwood, Ca, Us

Merged the leadership principles and project and portfolio management best practices taught by 120VC to help Cydcor introduce iterative culture change (IT Change Management, Project Governance). Completed 120VC Project Leadership Program in April 2019. Obtained 120-PLP certification.

Jacksonville, Fl, Us

Refined my understanding of Agile principles while practicing the Scrum methodology every day.- Participated as Scrum Master within a year-long Agile transformation- Managed compliance audits of key financial systems (SOX)- Helped plan and drive strategic roadmaps- Facilitated the intake, prioritization, and execution of CRM change requests- Tracked and reported on program-level CapEx vs. OpEx investment - Drove product demos and wrote release notes (Product Mgmt)

Richardson, Texas, Us

Transitioned into Project Management full-time. - Partnered with PMO senior leadership to design a JIRA workflow for the enterprise at large- Worked in lock-step with the Product Owner to prioritize the backlog and triage bugs- Collaborated with engineering managers to develop resourcing plans for roadmap deliverables- Spearheaded the successful adoption of Scrum (small scale) - Acted as Scrum Master, facilitating all Scrum ceremonies- Assisted in day-to-day release management- Provided leadership and guidance for the QA team

Richardson, Texas, Us

QA lead role at a late-stage startup providing SaaS solutions in the rental housing industry. - Represented the team by presenting at a global product summit hosted by Product Management- Established QA best practices and incorporated them into the team's overall SDLC- Reinforced best practices as the QA team scaled up in scope and responsibility- Leader in adoption of Atlassian tools (JIRA, Confluence, Zephyr for JIRA) and reinforcement of best practices for Atlassian- Leveraged Jira plugin (Zephyr) to generate business intelligence organically out of manual testing activities

Barcelona, Catalonia, Es

Entry-level role in software testing.- Migrated thousands of test cases from excel to a cloud-based TCM solution- Black-box testing on CMS, eCommerce, and internal admin systems - White-box testing: internal fulfillment / subscription management system - Supervised offshore QA resources - Trained by certified agile coach

Barcelona, Catalonia, Es

Entry-level role providing technical support for clients in digital publishing. - Provided circulation reporting to hundreds of magazine publishers - Primary administrator of the business' fulfillment system (a key revenue-driver) - Conducted critical ad-hoc data analysis projects - Contributed occasionally to Customer Service team using Salesforce.

120Vc Transformational Leadership Academy (120-Tlp), Leadership, Project Management, Product Management, Change Management, Program Management

Bachelor Of Arts (B.A.), Marketing