Michael Knutson Email and Phone Number
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Digital transformation initiatives are and always will be challenging -- and that's the way I like it. In my 15-year career as an IT professional I've led transformation projects of various types, including large SaaS platforms such as Salesforce and ServiceNow. Prior to my current role as a Technical Program Manager, I spent 10 years sharpening my skills as an IT Project Manager. This experience has helped me established a solid foundation of leadership without authority. I aspire to be a leader that exponentially improves quality of life for as many people as possible. They deserve it. -- -- -- -- - I’ve studied and obtained certifications in Agile frameworks (Certified Scrum Master) as well as Enterprise project & portfolio management (PMP equivalent --> 120-TLP)- I've obtained ITIL4 Foundations certification and have been leading a ServiceNow Platform Engineering program at Western Alliance Bank since 2022I am open to any opportunities that might help further my desire to serve people, such as roles in Program Management, Portfolio Management, and/or PMO Management. Like-minded people — let’s connect!
Western Alliance Bank
View- Website:
- westernalliancebancorporation.com
- Employees:
- 3871
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Western Alliance BankThousand Oaks, Ca, Us
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Technical Program Manager | Servicenow Platform EngineeringWestern Alliance Bank 2022 - PresentPhoenix, Arizona, UsProgram Management role with the bank's ServiceNow Platform Engineering team. - Standing up a governance framework for the ServiceNow platform- Managing roadmap for the ServiceNow platform- Formalizing standard operating procedures for the ServiceNow platform engineering team- Organizational Change Management (OCM)- Program status reporting, impediment management, dependency management
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It Project ManagerWestern Alliance Bank 2020 - 2022Phoenix, Arizona, UsLeading the PMO through significant change, while delivering misison-critical projects such as: - ServiceNow CMDB cleanup and configuration management process overhaul - Hardware asset management process overhaul - Enterprise-wide new hire onboarding program (vendor system integrations for security badges, floorplan management, IT equipment provisioning) - Mortgage business bank account migration (checks, wire transfers, ACH, Treasury, Accounting, Servicing) - SOX compliance program (change management, access management, segregation of duties, principle of least privilege, role-based access control) - Fully-remote, without dedicated project teamsObtained certification as ProSci Change Practitioner. - In-depth training on the people side of change management - ADKAR model, PCT assessment, 4 P'sObtained certification for ITIL 4 Foundations. - 34 ITIL practices, Service Value Chain, Service Value System, ITIL guiding principles
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It Project ManagerCydcor 2018 - 2020Agoura Hills, Ca, UsLed Salesforce transformation projects using both Agile and Enterprise PM principles. - Partnered with business and technology leaders to plan and execute Salesforce deployments- Served as principal Jira Administrator- Led the successful migration of the enterprise Lead Management database- Led the successful implementation of a new internal learning platform in Salesforce- Managed the prioritization and execution of ad-hoc Salesforce change requests -
It Project Manager120Vc 2018 - 2019Brentwood, Ca, UsMerged the leadership principles and project and portfolio management best practices taught by 120VC to help Cydcor introduce iterative culture change (IT Change Management, Project Governance). Completed 120VC Project Leadership Program in April 2019. Obtained 120-PLP certification. -
It Project ManagerDun & Bradstreet 2015 - 2018Jacksonville, Fl, UsRefined my understanding of Agile principles while practicing the Scrum methodology every day.- Participated as Scrum Master within a year-long Agile transformation- Managed compliance audits of key financial systems (SOX)- Helped plan and drive strategic roadmaps- Facilitated the intake, prioritization, and execution of CRM change requests- Tracked and reported on program-level CapEx vs. OpEx investment - Drove product demos and wrote release notes (Product Mgmt) -
It Project ManagerRealpage, Inc. 2012 - 2015Richardson, Texas, UsTransitioned into Project Management full-time. - Partnered with PMO senior leadership to design a JIRA workflow for the enterprise at large- Worked in lock-step with the Product Owner to prioritize the backlog and triage bugs- Collaborated with engineering managers to develop resourcing plans for roadmap deliverables- Spearheaded the successful adoption of Scrum (small scale) - Acted as Scrum Master, facilitating all Scrum ceremonies- Assisted in day-to-day release management- Provided leadership and guidance for the QA team -
Qa AnalystRealpage, Inc. 2012 - 2012Richardson, Texas, UsQA lead role at a late-stage startup providing SaaS solutions in the rental housing industry. - Represented the team by presenting at a global product summit hosted by Product Management- Established QA best practices and incorporated them into the team's overall SDLC- Reinforced best practices as the QA team scaled up in scope and responsibility- Leader in adoption of Atlassian tools (JIRA, Confluence, Zephyr for JIRA) and reinforcement of best practices for Atlassian- Leveraged Jira plugin (Zephyr) to generate business intelligence organically out of manual testing activities
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Qa AnalystZinio 2009 - 2012Barcelona, Catalonia, EsEntry-level role in software testing.- Migrated thousands of test cases from excel to a cloud-based TCM solution- Black-box testing on CMS, eCommerce, and internal admin systems - White-box testing: internal fulfillment / subscription management system - Supervised offshore QA resources - Trained by certified agile coach -
Sr. Account CoordinatorZinio 2008 - 2009Barcelona, Catalonia, EsEntry-level role providing technical support for clients in digital publishing. - Provided circulation reporting to hundreds of magazine publishers - Primary administrator of the business' fulfillment system (a key revenue-driver) - Conducted critical ad-hoc data analysis projects - Contributed occasionally to Customer Service team using Salesforce.
Michael Knutson Skills
Michael Knutson Education Details
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120VcProgram Management -
Western Washington UniversityMarketing
Frequently Asked Questions about Michael Knutson
What company does Michael Knutson work for?
Michael Knutson works for Western Alliance Bank
What is Michael Knutson's role at the current company?
Michael Knutson's current role is Technical Program Manager.
What is Michael Knutson's email address?
Michael Knutson's email address is mi****@****ndb.com
What is Michael Knutson's direct phone number?
Michael Knutson's direct phone number is (800) 700*****
What schools did Michael Knutson attend?
Michael Knutson attended 120vc, Western Washington University.
What skills is Michael Knutson known for?
Michael Knutson has skills like Agile Methodologies, Scrum, Jira, E Commerce, Agile Project Management, Management, Team Leadership, Project Management, User Experience, Sql, Leadership, Requirements Analysis.
Who are Michael Knutson's colleagues?
Michael Knutson's colleagues are Eric M, Tanya Amirian, Mba, Iris Shtylla, Cameron Clarke, Ale Gomez, John Amos, Kenyetta T..
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