• Provides expert insights and guidance on a variety of employee relations topics, in a business partner capacity, supporting 9 Regional Property Managers and Vice Presidents.• Conducted in-depth needs analysis to create a comprehensive HR strategy.• Corporate Trainer for the senior and executive leadership teams.• Leads a labor relations culture focused on preventative action and proactive conflict resolution. • Leads a high performing team of HR specialists who support recruiting, payroll, and benefits administration for 200 employees.• Developed and implemented a talent management process built on employee development and 360 feedback. • Led the implementation of a new HRM system.• Proactively organized a cross-functional committee tasked with continuous process improvement for field operations. • Conducted company-wide compensation analysis and created a structured pay and incentive system• Wrote policies related to progressive discipline and performance management and trained senior managers on related policies.• Led DE&I initiatives and field staff communication programs that increased employee engagement by 23% in the first year.

• Advised 5 store senior leaders on employee and labor relations topics.• Ensured district compliance in all training initiatives, as District Training Captain for D-358. • Mentored 4 new-in-role ETL- HRs for the district.• Rotationally managed all store operations for a $40M retail store, including logistics, merchandising, and front-end operations.• Developed departmental schedules that reduced overtime by 20%, storewide. • Designed succession plans for all store leadership positions to ensure business continuity. • Developed detailed staffing plans and exceeded Q4 staffing goals.

- Helped develop and mentor sales staff - Advised clients of banking solutions and executed fulfillment - Responsible for organizing and attending offsite marketing events in the community- Built an affluent client base, with a strong focus on consumer real estate transactions- Assessed client’s financial needs and made targeted recommendations- Participated in weekly outbound calling on current and prospective clients - Provided evaluative feedback and coached tellers around initiating effective sales conversations

- established rapport with clients and provided superior client service - assessed financial needs and made product recommendations - completed minor financial sales of credit cards and deposit products

- processed financial transactions efficiently - exceeded daily and weekly sales referral goals - received regional recognition for highest number of closed credit card sales