Michael Kohlhoff Email & Phone Number

Pasco, WA, US

Richland, Washington, United States

Washington, United States

Richland/Kennewick/Pasco, Washington Area

• Manages all aspects of configuration standards and run books for Cisco Unified Communications Manager, Unity Connection, Gateways, Cisco Emergency Responder Serves as a Subject Matter Expert for onsite operations
• Manages all aspects of Avaya PBX for use in Nuclear Plant critical operations
• Provides guidance and training to Union O&M team in design and deployment of VoIP, Video, and Unified Communications technologies to include Conference room technologies
• Functions as a Single point of Expertise for Voice over IP/Video/Unified Communications for plant operations
• Designs and plans network Voice over IP /Video/Unified Communications systems for multiple customers for complex network deployments
• Provides specifications and detailed schematics for network Voice/ Unified Communications architecture.

Richland, Washington, United States

• Provide Guidance to the Unified Communications team in design and deployment of VoIP, Video, and Unified Communications technologies for complex network in single site and multisite deployments worldwide
• Subject Matter Expert for Voice over IP/Video/Unified Communications deployment of 10,000+ users in a Campus Area environment
• Designs and plans network Voice over IP /Video/Unified Communications systems for multiple customers for complex network deployments
• Provides specifications and detailed schematics for network Voice/ Unified Communications architecture.
• Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
• Conducts testing of network design.

Manas Air Base Kyrgyzstan

• Successfully hold position as the single point of contact for all issues pertaining to IT equipment and related material.
• Provide PKI and CAC Smart Card troubleshooting so users can log onto and access information on a CAC enabled network
• Provide System/Database Administration duties to a small Organizational Unit on NIPR/SIPR network
• Manage Custom Database to include maintenance, creation, modification, and repair of damaged records, create new accounts and create job records
• Create,document and manage a complex backup schedule for servers and computers in my area of operations
• Utilize remote access and SMS to solve end user issues i.e. mapping network folders, mapping network printers, rights issues, ect

Bagram Air Base Afghanistan / Manas Air Base Kyrgyzstan

• Provide System Administration duties to a medium size NIPR/SIPR network 1200 users
• Tier 3 troubleshooting and repair on PC/networking equipment to include printers, plotters, Server/PCs and peripherals
• Tier 3 troubleshooting on Windows XP operating system and applications
• Base-line/Re-image Laptop/Desktop computers
• Create DHCP reservations for new and relocated computers using AD admin tools
• Create user accounts/mailboxes and delegated rights using Active Directory user administration tools

• Directed the work of 8 personnel in the design and installation of complex Copper/Fiber/switching systems
• Designed and implemented tactical and commercial fiber optic/copper systems
• Provided quality assurance checks to ensure that work completed by technicians was at the highest standard
• Evaluated and installed LAN/WAN systems
• Expertly terminated fiber and copper wiring
• Engineered, designed and performed installation and troubleshooting of fiber optic/copper cabling service in multi-dwelling units

• Sold services and performed installation and troubleshooting of cable service in multi-dwelling units and single-family homes.
• Maintained detailed logs of installations and customer information for daily reports
• Directed quality control of company’s contractors.
• Directly responsible for dealing with the customer (Charter Communications, Comcast, Time Warner) to achieve sales and installation goals for the quarter

• Designed and performed installation and troubleshooting of cable and internet service in multi-dwelling units and single-family homes.
• Installed advanced services i.e.: Digital telephone, HDTV, DVR and home networks for end users
• Audited and preformed quality control on existing systems to ensure conformity and to stop theft of service

• Directly supervised operation and maintenance of GTE MSE communication equipment and vehicles.
• Actively managed 5-person communication team responsible for Internet based Network Encryption System used in the Army’s data transfer system.
• Managed the day to day troubleshooting and technical maintenance of a Brigade communication system.
• Directly responsible for installation of multi-channel radio terminals, remote radio access units, and tactical GTE digital and analog switching systems (with LAN and X.25 capabilities).
• Troubleshot and performed maintenance and repaired Transmission equipment and switching equipment
• Installed digital switchboards, net radio interfaces, multiplexing and packet switching equipment, communications security devices, VHF, UHF, and SHF radio transmitters and receivers, video display units, teletypes.

Master’S Degree, Network Management, 3.90

Ccnp-Voice, Networking

Education record

Bachelor'S Degree, Information Technology, 3.4

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Education record

Master Of Science - Ms, Information Technology