Providing priority triage & escalation point for growing remote support team to over 250+ organizations and 4,000+ endpointsTraining & supporting new service desk teammates helping the department achieve an 82+% billable realization in Q2 2023Seeking, piloting, demoing, and integrating new enterprise software, integrations, & strategiesCompiling ticket data for trends and how to best allocate team resources Presenting & leading weekly team meetings and reformatting to encourage higher participationResponsible for primary data reporting for Service Desk team on metrics and KPIsImplemented company wide peer feedback and recognition systemDesigning and creating automation for reporting and CRM systemsResponsible for managing Inventory & user database access & permissionsMaintained 100% CSAT for '23 Calendar YearPrevious Duties Include:Providing daily on-site help desk support to 100+ person HQ Managing Global fleet with 250+ users and 500+ end pointsManaging backup process of 40+ servers, with daily, weekly, monthly, quarterly, and yearly logs/tasks including validation of backup dataPerforming AD hygiene procedures to clear stale accounts & potential security threats

Serve as primary IT technician for 240 employee SaaS enterprise:* Troubleshooting, diagnosing and resolving technical hardware and software issues* Installing and testing computers, printers, and other peripherals; configuring operating systems, and application software packages* Assisting remote users with and help desk issues* Training end-users on system and application usage as new projects and applications are deployed* Assisting staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources* Hardware and software procurement & management* Updating the internal knowledge base for common issues* Working with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team* Overseeing all on-boarding & off-boarding IT procedures* Prepared IT roadmap for 2019 fiscal yearwith added responsibilities:* Webinar hosting & A/V setup for monthly company-wide meeting* Served as primary administrator and technical contact for 240+ member company* Primary tech responsible for all onsite devices at HQ including firewall, switches, door system, camera system, patch panels, UPS systems, VoIP phones , and third party hardware

Owner, Founder, & Lead Technician for MIT Solutions. We specialize in to your home or business technical support in Brazos County Texas.Primary Roles Include * Driving New Business * Client Service Scheduling * Primary TechnicianSkills Include: * Computer Repair Expert * Web Design Consultant * Online Marketing Master * Managed IT Services Savvy

I support Reynolds & Reynolds proprietary VOIP system. I manage customers extensions, phones, auto attendants, & IVR systems.Devices I manage:Cisco SwitchesCisco VPNsAdtran Voice GatewaysATAsDell Servers

Assisted founding a computer repair company and the formation of another Web/SEO focused project called Paragon Marketing.Skills - Roles Include● Computer Repair● Web Design Team● Online Marketing● Managed IT Services