Michelle Konde Email & Phone Number

Calgary, Alberta, Canada

• Manages the day to day operations between office and clients in regard to programs• Assists with creating and streamlining financial documents and reporting• Provides support to executive staff and clients as required• Organizes program paperwork and materials so they are ready for program start dates• Ensures program dates are accurate, and cross-company communication is clear among all partners

Calgary, Alberta, Canada

Professional editing, writing, graphic design, and administrative assistant services• Proficient in business, academic, technical, and fiction writing and editing• Experience in document formatting and content creation across a variety of platforms• Areas of specialty include, but are not limited to, technical writing, fiction editing, and working with non-native English speakers

• Wrote and edited content for standards and guidelines for enterprise-wide communication.• Worked with MadCap Flare to develop online help, administration and user guides, regulatory information, knowledge base articles, release notes, and specifications.• Ensured that the content aligned with the corporate communication strategy.• Interviewed SMEs and stakeholders, such as Directors, VPs, and senior-level management, to obtain necessary information for creating enterprise-wide standards and guidelines.• Consolidated, mediated, and incorporated feedback from SMEs and stakeholders into documents to ensure documents accurately captured the intended communication (such as policies, procedures, standards, and guidance).• Researched and learned about the target customer, what their needs were, andanticipating what solutions they will need and making improvements to the documentation.• Performed consistency checks, fact checks, and editing of multiple documents to ensure the validity of content.• Adhered to a strict and demanding timeline to develop each document and ensure that the timeline was maintained.• Organized and prioritized work for multiple projects to deliver the promiseddocumentation on time and on quality. I worked with Program Managers to ensure an appropriate timeline, level of severity, and communication (review) plan was in place.• Analyzed existing documentation and listening to customer feedback on ourdocumentation to find ways the team could improve the customer’s support experience,then implementing those changes when necessary.

Calgary, Alberta, Canada

• Works with customers to create, enhance, or digitize various media• Provides exceptional services to all customers and ensures their needs are met• Undertakes administrative and office tasks to maintain business operations• Thrives in a self-directed environment, but also provides unwavering support in a team setting• Well-versed in printing, file design, and content creation

Calgary, Alberta, Canada

Calgary, Canada Area

• Executed a self-directed project to promote gear familiarity and ease of use for customers and staff training purposes (required concise technical writing and high-quality graphic design)• Assertively led a team of 5 – 12 staff per shift to maintain efficient gear rental and shop operations• Recognized daily demand and peak periods in a fast-paced environment and prioritizes a list of tasks for completion• Created meaningful customer experiences when advising on gear selection or programs to meet their unique needs• Independently organized and multitasked to finish daily and monthly duties, including portfolio management• Tracked and added sensitive information into POS system, while maintaining confidentiality• Responsible for handling cash and all deposits at the end of the night, including system balancing• Facilitated Staff Training Sessions by using extensive gear, program, and business knowledge to create effective training modules for new staff• Coordinated gear maintenance and repair ensure quality and gear availability in a timely manner• Thrived in a self-directed environment, but also provided unwavering support in a team setting

Seodaemun-Gu, Seoul, Korea

• Taught English to Korean children with ages ranging from 6-15, 7 – 9 classes/day• Exceeded in creating personalized lessons based on the provided syllabus with minimal given prep time• Edited and revised student writing, journals, and translated content for English accuracy and organization• Lectured more advanced classes on effective essay writing, including thesis and paragraph development • Independently created additional learning materials for personal classes, and departmental use• Led and planned monthly English events for the afternoon students with coworkers• Collaborated with Korean co-teachers to ensure student advancement and parent satisfaction• Learned to speak Korean to vastly improve the quality of instruction for all student abilities

Calgary, Canada Area

• Oversaw opening and closing procedures, including cash deposits• Allocated tasks and zones to employees for increased productivity• Provided exceptional customer service while maintaining a heads-up attitude• Trained and taught new employees on store procedures• Managed stock and replenishes the floor while handling visual changes• Promoted the loyalty program and achieved record memberships

Professional Editing Certificate

Tefl/Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor'S In Commerce, Accounting (Major) And Strategic Military History (Minor)

Bachelor Of Commerce - Bcom

Bachelor Of Commerce - Bcom, Accounting, Strategic Military History