Michelle Konde Email & Phone Number

Calgary, Alberta, Canada

• Manages the day to day operations between office and clients in regard to programs
• Assists with creating and streamlining financial documents and reporting
• Provides support to executive staff and clients as required
• Organizes program paperwork and materials so they are ready for program start dates
• Ensures program dates are accurate, and cross-company communication is clear among all partners

Calgary, Alberta, Canada

• Professional editing, writing, graphic design, and administrative assistant services
• Proficient in business, academic, technical, and fiction writing and editing
• Experience in document formatting and content creation across a variety of platforms
• Areas of specialty include, but are not limited to, technical writing, fiction editing, and working with non-native English speakers

• Wrote and edited content for standards and guidelines for enterprise-wide communication.
• Worked with MadCap Flare to develop online help, administration and user guides, regulatory information, knowledge base articles, release notes, and specifications.
• Ensured that the content aligned with the corporate communication strategy.
• Interviewed SMEs and stakeholders, such as Directors, VPs, and senior-level management, to obtain necessary information for creating enterprise-wide standards and guidelines.
• Consolidated, mediated, and incorporated feedback from SMEs and stakeholders into documents to ensure documents accurately captured the intended communication (such as policies, procedures, standards, and guidance).
• Researched and learned about the target customer, what their needs were, andanticipating what solutions they will need and making improvements to the documentation.

Calgary, Alberta, Canada

• Works with customers to create, enhance, or digitize various media
• Provides exceptional services to all customers and ensures their needs are met
• Undertakes administrative and office tasks to maintain business operations
• Thrives in a self-directed environment, but also provides unwavering support in a team setting
• Well-versed in printing, file design, and content creation

Calgary, Alberta, Canada

Calgary, Canada Area

• Executed a self-directed project to promote gear familiarity and ease of use for customers and staff training purposes (required concise technical writing and high-quality graphic design)
• Assertively led a team of 5 – 12 staff per shift to maintain efficient gear rental and shop operations
• Recognized daily demand and peak periods in a fast-paced environment and prioritizes a list of tasks for completion
• Created meaningful customer experiences when advising on gear selection or programs to meet their unique needs
• Independently organized and multitasked to finish daily and monthly duties, including portfolio management
• Tracked and added sensitive information into POS system, while maintaining confidentiality

Seodaemun-gu, Seoul, Korea

• Taught English to Korean children with ages ranging from 6-15, 7 – 9 classes/day
• Exceeded in creating personalized lessons based on the provided syllabus with minimal given prep time
• Edited and revised student writing, journals, and translated content for English accuracy and organization
• Lectured more advanced classes on effective essay writing, including thesis and paragraph development
• Independently created additional learning materials for personal classes, and departmental use
• Led and planned monthly English events for the afternoon students with coworkers

Calgary, Canada Area

• Oversaw opening and closing procedures, including cash deposits
• Allocated tasks and zones to employees for increased productivity
• Provided exceptional customer service while maintaining a heads-up attitude
• Trained and taught new employees on store procedures
• Managed stock and replenishes the floor while handling visual changes
• Promoted the loyalty program and achieved record memberships

Professional Editing Certificate

Tefl/Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor'S In Commerce, Accounting (Major) And Strategic Military History (Minor)

Bachelor Of Commerce - Bcom

Bachelor Of Commerce - Bcom, Accounting, Strategic Military History