Michael Konstantin, Jr. Email & Phone Number

Houston, Texas

• I was originally hired as a "Log Manager Service Support Specialist", to learn and support the Log Manager solution, prior to it being publicly available. After about a year, I created a Support team, which consisted.
• Manage up to 15 employees
• Generate team metrics and reports
• Meet with other department management teams, to determine better ways to perform business
• Generate SOPs for internal teams and customer workflows
• Customer support for up to 1,000 customer accounts

Houston, Texas

• Cold calling for potential customers
• Scheduling of training classes
• Account management
• Providing training schedules and materials, prior to scheduled class start time

Houston, Texas

• I originally took this job, as I was under the impression my non-compete clause from previous job, would keep me from re-applying in the "IT world".
• Managed 15-20 delivery drivers
• Managed money from catering and delivery orders
• Handled the purchasing of store products
• Processed orders via phone, fax, and walk-ins
• Assisted in and prepared catering orders

Houston, Texas

• I was originally hired as a "Support Representative", then was moved into a "Support Team Lead" role, after roughly 8 months. About 6 months after being in that role, I was then moved into the "Data Center Operations".
• Management of 15-20 field engineers (scheduling work, tracking timesheets, & troubleshooting issues - Various cities)
• Trainer (general Tech Support w/specifics to server implementation and administration, Field Engineer support, and Data Center Operations support)
• SharePoint Portal Administration (IIS 5.0/6.0)
• Configuration and support of Virtual Hosted websites (WinNT Server (IIS 4.0), Win2000 Server, & Win2003 Server)
• MS SQL and DNS (BIND & MS Active Directory) configuration, maintenance, and support

Houston, Texas

• End user support for initial SBC DSL orders and setup
• Installation, configuration, and troubleshooting of SBC/Yahoo DSL interface
• Configuration and troubleshooting of Internet Explorer & Netscape
• Configuration and troubleshooting of various DSL/Cable modems and Routers
• Documentation via Vantive (ticketing system)

Houston, Texas

• Provided customers with ideal network (hardware) configurations
• Installation, configuration, and troubleshooting of equipment

Houston, Texas

• I was originally hired as a "Support Representative", but was promoted to the "Network Operations Center" after roughly 2-3 months.
• End user and business technical support for ISP customers
• Troubleshooting Windows 95/NT/98/2000, Dial-up, ISDN, DSL, and T-1 lines
• Configuration of routers, switches, e-mail accounts, passwords
• Interaction with other communications businesses and other internal groups (such as web and sales dept.)
• Set up and reconfiguration of internal network

Houston, Texas

• Tech support for installation and troubleshooting of DSL services
• Router configuration
• Interaction with communications businesses such as ASI and SWBell

Houston, Texas

• End user technical support for Compaq machines (software and hardware)
• Installation, configuration, and troubleshooting of Windows 98, JustBurn!, Rioport Audio Manager, Bitware Fax, AOL, Internet Explorer, and Encarta
• Installation, configuration, and troubleshooting of machine components and printers

Houston, Texas

• Test drive vehicles for quality assurance
• Dispatch work to technicians
• Picking up and dropping off customers
• Diagnosing problems
• Working on vehicles
• Managing technicians

Webster, Texas

• Pricing, stocking, checking inventory
• Setting and checking functionality of computer displays
• Assisting customers with computer software and hardware questions

Pasadena, Texas

• Performed oil changes
• Transmission service
• Front and rear differential service
• Transfer case service
• Inventory, stocking, and cleaning
• Handling of bank deposit

Houston, Texas

• Light engine and minor tune work
• Brake, cooling, and exhaust systems
• Transmission service
• Light trim
• Belts and hoses
• Light electrical (including starters, minor a/c, etc.)

Computer Hardware And Low-Level Programming

Activities and Societies: Thespian SocietyI took a few classes a semester to learn about things I wanted to learn, while working full time.

High School, Medicine, 3.68

Activities and Societies: Thespian Society, HOSA, Honor's ProgramI technically graduated with a GPA of 3.68, but the "Honor's" program.