Responsible for the configuration and management of the credit card payment system environment and the VeriFone devices for 3000+ Rent-A-Center store locations.- New process creation and documentation for new store setups and support escalation tiers.- Assisted in the deployment of over 5,000 store payment devices, to include back-end configurations and on-demand troubleshooting of devices as needed by Rent-A-Center's Acceptance Now business unit.- Assisted in the implementation of the credit card device management system (Reliant Estate Manager).- Successfully restructured the new payment server environment for line of business organization and optimal performance.

Managed IT environments for Blue Pie Records, DJ Central TV, and Riff Mojo Music.- Orchestrated the shift of web and application infrastructure over to Rackspace cloud and dedicated server environments.- Set up server redundancy and virtual backup systems to ensure the continuity of business.- Managed the global Development teams to ensure project goals and expectations were met and/or exceeded.- Reduced global IT costs by 35% over two years.

IT Engineer:Assisted in the creation of departmental computer builds based on software needs to automate new hire onboarding. Coordinated the transition to hosted applications as needed to reduce software licensing costs. Created processes to gather and maintain global software installations by title, location, and device. Maintained internal workstation and server software registries. Generated reports from internal SCCM and departmental databases utilizing SSIS, SQL Server Management Studio and Excel for tracking and audit purposes.Project Engineer:Coordinated the ordering, global shipping, and deployment/installation of IT endpoint hardware associated with the kiosk environment. Determined configuration needs for departmental kiosk devices, created the base build and worked with System Admins to create domain policies to carry out desired functionality. Liaised with internal IT groups, application groups, and various business units to determine content needs for internal dashboards displayed on kiosk devices. Monitored network status, maintained updates and reported all issues to the Global IT Director. Created process documentation and trained the global Desktop Services Group for the build, deployment, and troubleshooting of the kiosk devices and hardware.

Configured and monitored hardware and software for system operation. Management and administration of computer systems and users. Tested new operating systems and programs. Ensured compliance with directives governing physical, operational, computer, and communications security. Maintained liaison with users to achieve the most efficient use of systems and customer satisfaction. Managed, directed, and educated users on communications, computers, and IP security.