Mikhail K. Email & Phone Number

Bogotá, Co

Bogota, Colombia

➢ Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities. ➢ Developed and scaled a call center from 30 operators to 400 operators per shift within 3 months, positioning the business as a leading e-commerce call center.➢ Revamped the company infrastructure and saved 30% in annual VAT and income tax.➢ Developed and scaled a warehouses and delivery teams in Colombia, Mexico, Costa Rica, Ecuador and Chile.➢… Show more ➢ Promoted to positions of increasing authority and responsibility due to exemplary performance and strong management abilities. ➢ Developed and scaled a call center from 30 operators to 400 operators per shift within 3 months, positioning the business as a leading e-commerce call center.➢ Revamped the company infrastructure and saved 30% in annual VAT and income tax.➢ Developed and scaled a warehouses and delivery teams in Colombia, Mexico, Costa Rica, Ecuador and Chile.➢ Renegotiated company contracts, achieving 25% production cost reduction. Show less

Bangkok City, Thailand

➢ Supervised and motivated 500 employees across 6 country offices in acquiring, retaining, and maintaining key accounts with a strong commitment to service quality and accuracy, boosting account loyalty 45%. ➢ Tracked and analysed performance and impact for critical projects across Southeast Asia, including China, Thailand, Vietnam, Indonesia, Cambodia, and the Philippines, improving sales and profit up to 70%. ➢ Consistently maintained under-budget expenses and initiated proactive cost… Show more ➢ Supervised and motivated 500 employees across 6 country offices in acquiring, retaining, and maintaining key accounts with a strong commitment to service quality and accuracy, boosting account loyalty 45%. ➢ Tracked and analysed performance and impact for critical projects across Southeast Asia, including China, Thailand, Vietnam, Indonesia, Cambodia, and the Philippines, improving sales and profit up to 70%. ➢ Consistently maintained under-budget expenses and initiated proactive cost savings group-wide, reducing expenses in China 30%. Show less

Bangkok City, Thailand

➢ Supervised 10 sales staff members in driving 50% new business, handling customer relations, and negotiating a wide range of deals and contracts with a 91%-win rate. ➢ Offered strategic advice to high-end clients in business, cultural, and real estate trends, obtaining a 98% client satisfaction rating. ➢ Established and cultivated a positive working environment to ensure peak team performance and optimal customer satisfaction levels while growing profit levels 10-25% each year.

Alicante, Spain

➢ Coordinated a 20-person group in direct sales initiatives, airport arrivals, and customized tour itineraries while collaborating closely with area hotel and villa properties to serve Russian-speaking clients.➢ Generated up to €500K in annual revenue through aggressive lead prospecting, celebrity services, repeat business, and outstanding customer satisfaction.➢ Recognized as the youngest and most profitable manager in the entire company.