Manoj Pabreja Email & Phone Number

Delhi, Dl, In

Delhi, India

Consulting for NIXI and CCA strategic national program for establishing NIXI CA facilities of SSL, Digital Signatures and eSigns for encrypted, secured and paperless digital transactions in India

Gurgaon, India

 Leadership for the organisation operations including project and program management with a team having great passion on aviation technology project implementation, service delivery and deployments from supply to installation and operation management.Three D is a organization specializing in the domain of Civil Aviation and Defense offering wide range of mission critical airport related products and services at various Civil and Defense airports

Delhi

Presto is technology led company with focus on large system integration projects of high end data center and network deployments integrating emerging technologies.Providing leadership for the organisation supply chain and operations with a team having great passion on technology implementation and deployments from end to end.Made significance difference in first 6 months in the various areas of national supply chain management including contracting, warehousing & logistics, billing & collections,sourcing of products & services, new PO on boarding processes for smooth execution.

Ahmedabad, Gujarat, India

As an executive leadership role, responsible for providing leadership to all operational functions of Mantra Softech (India) Pvt. Ltd including Service Operations,Supply Chain Operations, Distribution of Multi Vendor Products,Manufacturing,Quality and Corp. Programs etc.

Noida Area, India

 Led Country Spares Supply Chain Management for multi-vendor technology support operations covering 25 warehouses and repair facilities across the country Leading National Spares Supply Chain for HCL care consumer service organization for 100+ service centers of large global OEMs (Samsung, Xiaomi, HTC, Lenovo etc.) for their India operations for mobility & other consumer devices. Worked in close collaboration with the Sr. VP of Life Cycle Services on Annual Business Planning, P&L Management, Transformational Service Excellence Initiatives, Business Risk Mitigation Plans, Processes Design, Operational Policies / Strategies, Internal Audits & Management Responses, Spares Supply Chain Management, Inventory Management and Operations of 100+ Service/Repair Centers, new Products Support Plans and vendor support deliverables for products Life Cycle Support across the country at 300+ locations Worked closely with the Advisor to CEO for service integration program management for call center operations, field service operations, repair factory operations and supply chain management Officiated Enterprise Business Unit’s business Plan and P&L for 2010 - 11 for product business worth INR 25 billions and service business worth INR 3 billions  Worked with the Service Leadership and Boston Consulting Team on program management for Lean initiatives and business case of service integration across divisions. Managed Spares Supply Chain and Inventory worth INR 800+ Mn annual inventory turnover with a 400-member team and infrastructure of 5 HOs, 24 regional offices having stores & service / repair centers for 3000+ different SKUs Develop SOPs and schedule practices for efficiently carrying out activities; identify opportunities for cost reduction, improvement and business development

Noida Area, India

 Collaborated with the VP of Enterprise Business Unit, System Support Organization in areas of Service Operations, Spares Supply Chain and Service Center Operations Spearheaded the Profit Improvement Program contributing to INR 500+ Mn of bottom line impact across remote call closures, spares consumptions improvements, consumable sales, delivery costs improvement, project COG margin improvements, HR recoveries, warranty recoveries from suppliers, reduction in lost AMC deals resulting in reduced calls and increased customer self-installations  Assessed / mitigated organizational risks through effective management support across SI business mix in Govt. & Corporate sectors, employee attrition in high skill areas, data center capabilities, improved service to product business, product margins improvement, improved technology mix, laptop growth, improved large project management resulting in reduced inventory and increased CSAT Managed spares supply chain, inventory & repair center of 100+ service centers Reviewed internal audit procedures and management responses / actions for the enterprise life cycle services. Managed KPIs for quarterly conferences, Trends & Operational Data Analytics in areas of field service (calls management), demand management, remote services, service center operations, support policies & terms/conditions of warranty / AMC for enterprise business unit Created functional processes and implemented ISO standards Grabbed an outsourced deal from an international client worth INR 150 Mn for running their national warranty service in India Visited Singapore for finalization of SOW, training, KT and transition management with the project comprising of national & international logistics, interaction on government regulation, processing for imports & exports licensing, India warehousing, inventory management, call center operations, RMA fulfillment for end users and reseller / OEM partners at 70+ locations nationally

Noida Area, India

Key Result Areas:SAP Life Cycle Implementation ~ Service Operations Management ~ Supply Chain Management ~ Designing ~ Data Migration ~ Testing ~ End User Training Managed Full Life Cycle on SAP ECC Implementation for Spares Supply Chain & Service Operations that included Design, Testing, Data Migration from legacy Oracle Based System, End User Trainings, Transition Management, Field Deployment and Post Implementation Support.The Solution included 28 Regional & 2 Head Office Plants, 100+ Service Centers catering to HCL direct support network of 300+ locations countrywide.Major responsibilities included: o Evolving Requirements of the Project with SAP development Team. o Evolving and freezing various business processes of the project. o Data Migration of existing inventory data from Oracle to SAP. o Master mapping of Spare Part Management System SAP structure & its integration with Manufacturing/Sales. o Evolving enhancements & feedbacks on various modules developed in SAP. o Training End Users and Post Go-Live Support. o Migration from SAP Version 3.1 to Version 4.7. Handled Internal Audits, National Inventory Control, Spares budgeting, Expense and Consumptions Controls, Vendor Support Deliverables & Large Project Support Plans

Noida Area, India

Key Result Areas:SAP Life Cycle Implementation ~ Service Operations Management ~ Supply Chain Management ~ Designing ~ Data Migration ~ Testing ~ End User Training ~ Transition Management ~ Field Deployment  Managed first full lifecycle of SAP ECC implementation for Spares Supply Chain & Service Operations Management involving design, testing, data migration from legacy Oracle-based system, end user training, transition management and field deployment Analyzed projects requirements and business processes along with the SAP Development team  Migrated data of existing inventory data from Oracle to SAP; trained end users and provided post Go-Live support

Noida Area, India

Key Result Areas:Internal Auditing ~ National Inventory Control ~ Spares Budgeting ~ Expense & Consumption Control ~ Vendor Support Deliverables ~ Project Support ~ Stores Management ~ Logistics Managed HO Stores and logistics for spares support to the field through a network of 18 regional warehouses & 2 head offices, New Installation Support, Master Data Management, Spares Planning & Procurement, Systems Development on Oracle Based Spares Management, New product support plans. Interfaced with finance on Inventory Accounting and Control Processes. Transitioned service operations of high end Prime Computer Support from IDM Limited to HCL Infosystems Limited.

Noida Area, India

Managed Head Office Service Center Operations for various IT products with a team of engineers for component level repairs , training and support to 15 regional offices, products life cycle support plans, annual capex & opex budgeting, spare parts codifications and classifications, alternate solutions and product compatibilities.

Noida Area, India

Worked in Head Office Test & Repair Center for Enterprise High End Products Repairs & Technical Field Support such as : • HP 9000/8X7 Series Business Servers • HP 9000/EXX Series Business Servers • HP 9000/7XX Series Workstations • HP 9000/8X2 and 9000/400/425t series Servers/Workstations • Apollo DN 3000/3500 Workstations • HCL Horizon/Magnum VME based Unix Servers. • HCL Magnum Multi Risc Unix Servers and ISRO Vision. • Spool Tape Drives • Hard Disks/CTDs/DDS Drives.

Noida Area, India

Worked in Head Office Test & Repair Center for High End Products Component Level Repairs and Field Technical Support on Plotters, Line Printers, DMPs and Laser Printers of HP/Sekonic/Houston/Benson/DP/Fujitsu/QMS/ Epson/TVSE/Wipro/L&T etc.

Post Diploma, Electronics And Controls, First Class With Honours , Institution First Position (Gold Medalist)

YMCA University of Science and Technology (YMCA UST), formerly YMCA Institute of Engineering (YMCA IE), is a state university located.

Master Of Technology (M.Tech.), Computer Science, Grade "A"

Professional Certificate In Electronic Data Interchange, Electronic Data Interchange

One Year Programme in Electronics Data Interchange Run by All India Management Association in association with Deakin University , Australia

General Management Programme, General Management

MDP Programme for the executives of HCL Hewlett Packard Limited Winner team of business challenge among the MDP batch

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering, First Class , National Topper (Gold Medalist)