• Manage & leading a team of 17 members who handle the end-to-end KYC/CDD/EDD process of BofA for Americas and EMEA regions.• Regular discussion with the stakeholders in the USA/UK regarding KYC requirements to facilitate the smooth running of the business and ensure to completion of the process on time. • Created and maintained strong relationships with partners, vendors, and clients.• Preparing daily workloads for staff & coordinating the daily allocation of work to the team.• Review and discuss with the team their performance and identify the training needs. • Evaluate the performance of team members and provide constructive feedback.• Monitored and evaluated team performance to ensure team goals were met.• Develop strategies to increase team productivity and efficiency.• Motivate the team to work towards quality work, organizational goals, and customer satisfaction.• Utilized data-driven analysis to identify areas for improvement. • Guide and groom new team members in the unit as they settle into their roles. • Preparing monthly performance reports, Error calibration reports, and Process update reports for the team. • Effectively deal with people issues like mental stress, attrition, and conflicts among peers and provide win-win situations. • Managed team resources to ensure productive and efficient workflow.• Conducted employee performance reviews and communicated expectations for career growth.• Being a usual backup during the absence of peer managers.

• Managing a team of 5 employees, providing guidance and floor support to ensure the successful completion of the CDD process. • Taking a country call on a daily basis to ensure the smooth running of the business.• Lead weekly team meetings to update team members on project goals and objectives.• Mentor, coach, and train new team members to reach their full potential. • Responsible for completing end-to-end Making & Quality checking on KYC documents, Account opening applications for clients like CBR, PLC, PVT, BFI, NGO, SOE, NBFI, Trust, Govt. offices, etc... • Carry out Customer Due Diligence investigations for NTB & ETB clients. • Doing identification & verification of Unwrapping docs, COI & Constitutional docs, ID proof, etc.• Scrutinizing the Nature of business, Sources of funds, Beneficial owners, etc. for NTB/ETB.• Review and analysis of data to determine Shareholding Structures, Associated Parties, presence of Adverse, Sanction, and PEP of a CB/CIB customer’s entity. • Investigating trigger events identified on Financial Institution and Corporate customer accounts.• Conduct investigations on databases such as GNS to analyze and evaluate the risk posed by the client based on the client's business functions and financial activity. • Reviewing and analyzing Adverse Media findings on clients to determine the severity and impact on the bank’s relationship with clients. Well-versed with internal policies and procedures. • Conducting full analysis and review of PEPs and associates of PEPs on clients and preparing PAF. • Conducting a holistic review and risk analysis of High-Risk Entities in relation to sanctions, the entity’s jurisdictional framework on AML/KYC, and adverse news.

• Providing detailed information and value of the Loans to the customers during sales.• Generate new business through cold calling, Telephone calls, E-Mail, SMS & Reference.• Persuading the customers with polite words and encouraging them to get Loans from a Private Finance Company.• Answering the questions in a humble way in relation to their queries about Loans. • Maintaining the records of the customers on a daily basis. Analyzing Customer needs and ensuring Customer satisfaction.• To ensure that applications are error-free and turnaround times are maintained.

• Skilled in working on applications like "ALACRA"," EQUIFAX" and "WORLD CHECK", "FACTIVA", "RDC" for performing searches to pull the negative and relevant information of the client and uploading the data into the "DM&W" (Document Management & Workflow)• To ensure adequate KYC & Customer Due Diligence is conducted on all the new clients. Also to ensure all the necessary verification processes are done with the right data insight, on a global scale.• Conduct Initial review of customer due diligence• Validate KYC Profile Data Consistency as per Reference File• To scrutinize the Source of Funds, Source of Wealth, Nature of Business, Products and Identify the Risk Associated with accepting new clients into the bank.• Assessing the client risk based on the different key risk parameters (Client Industry, Location, Products, PEPs, Sanctions, Adverse News, etc.)

• Doing all KYC checks through Toscana Application. Responsible to complete the KYC process and Experian search before Account Opening for individual customers.• Scrutinizing the data elements, Sources of funds, and ID documents.