• Leading Enterprise Delivery, Customer Success and Operations team.• Increased the Class rating from 56% to 71%.• Successfully maintained a client satisfaction score of 85%.• Reduced the operational cost by 15%• Worked closely with the product team and implemented the Delivery process flowusing Zoho Project.• Introduced Learner engagement score for the clients to take business decisions duringthe batch.• Worked on email report automation feature for sharing different types of report toclient.• Identification of trainer pool for enterprise delivery, introduction of minimum batchesguarantee plan.• Working with the Trainer, Solutioning team and Content team to design the TOC,Course, LMS offerings.• Working with the Lab provider to provide the labs for the course.

• Leading Customer Success and Support Team managing complete customer life cyclepost sales.• Owning the overall relationship with customer base, which includes: initial onboardingand training, increasing adoption and Engagement, ensuring retention, and ongoingsatisfaction• Customer feedback collection and analysis.• Course completion NPS integration in the LMS• Owning the support activities which includes ticket management, website chatmanagement, support email management, escalation management.• Leading LMS Operations with 4 team members who are responsible for creating LMSactivities like Uploading Self-learning videos, Assessments and assignments etc..• Coordination with Academics team for Website Product Description Page contentManagement, LMS course content management.• Responsible for LMS (Moodle LMS and Neo LMS) user experience

• Heading Student Success and Support Team, managing complete customer life cycle post sales.• Involved in planning, execution of the online classes for the students.• Creating the schedules and delivery plan for the students.• Coordinating with the Academic team for the UG/PG courses delivery• Responsible for maintaining >80 NPS for the courses online class delivery• Responsible for resolving students queries• Tracking student's progress through LMS and providing suggestions for completing the courses successfully.• Creating LMS activities like Session schedules, Assessments, and assignments, etc..• Responsible for LMS user experience• Dotted line reporting to CTO and Academic delivery head• Responsible for preparation of MIS on delivery and LMS user behavior

• Leading Customer Engagement Team, managing complete customer life cycle post-sales for certain categories.• Manage/connect and handle all Global teaching assistants (GTA) who in turn moderate and run successful training for Simplilearn.• Responsible for Pre-Class, In-Class and Post-Class experiences of learners• Planning and scheduling online classes for courses.• Responsible for Feedback Management, Maintaining a healthy Net Promoter Score for Online classroom, Ticket Support/Queries from Learners, and a healthy course rating.

• Preparing short-term sales plan, sales approaches and strategies, find opportunities to develop business by identifying the potential customers• Handling a team with the given products to achieve the targets with the given deadline.• Develop marketing plans and strategies, formulate plans for marketing activities.• Conduct market research to for the launching of new products.• Managing per-sales, sales and Post- sales activities for the assigned product• Track market and competitor activities and provide recommendations for marketing strategy• Delivered internal trainings on products and processed to the new joiners.• Successfully maintained excellent relationship with existing corporate clients.• Helped delivery team in identifying SMEs/Trainers for various products.• Delivering on Sales and revenue targets as assigned to team• Analysis of feedback from the customers and implantation of their suggestions.

Was a part of a Project (New Initiative)Acquiring of sites.Communicating with the building owner regarding fixing of mobile network coverage booster inside the building.Negotiating with the operator as well as with the building owner regarding rent.Preparing the documentation for the legal process.

• Acquisition of new clients.• To understand AS-IS operations with the current clients.• Effectively used Naukri.com portal for talent hunt.• Successfully participated and gone through ISO audit by UL India.