Mirko Serafini Email & Phone Number

Milan, Lombardy, Italy

DEV lead and solution architect for campaign IT systems, covering both B2B and B2C markets.Started as key actor in stabilization of a new B2C campaign solution, both as technical lead and as E2E facilitator with other departments, including business, sales, marketing and commercial operation.Take ownership of the B2C applications, guiding their insourcing into Vodafone scope, building up from scratch an internal development team with both local and offshore resources.Extend scope of factory team, insourcing existing B2B platform as well and data ingestion layer.

Establish and help lead the TIBCO projects technically by developing a full understanding of customer needs. Working on different clients, on financial services, large-scale retail and utility markets.Lead or help lead large-scale data management integration efforts involving the entire TIBCO product suite giving technical directions to systems integration partners, client and PSG resources These projects can include the full integration lifecycle from POC to productionTake ownership and responsibility to deliver a complete solution with hands-on experience in coordinating with global teams.Participate on requirements gathering, lead architecture discussions, complete documentation of the solution architecture and the demo scenarios to enable project implementation on TIBCO data management and integration technologies.Work as Architect on the projects and provide in-depth technical knowledge in desiging and building scalable and effecient systems.Analyze requirements; provide architectural directions, guiding/mentoring and leading development team. Mentor and train new hires

Milan Area, Italy

Worked in various projects for a tier-one telecom operator in Italy. Now I am project manager and solution architect for an IT system based on PEGA PRPC technology, focusing on enterprise market for custom and digital products, directly managing functional and technical teamsResponsible for first introduction of agile methodology in client processes, mixed with waterfall approach to manage legacy systems and related integrations. Supported in designing the business processes, gathering and documenting system requirements, and transitioning these requirements into specifications. Planned and facilitated build and test streams, supporting the client in recovering delay caused by 3th party vendor.In the past, I started working as developer in a CRM transformation program and then as integration expert in the client team. I grown up as functional analyst and architect in telco and financial services sectors. I also supported production ramp-ups for two CRM solutions (covering both consumer and business markets)

Master'S Degree, Telecommunications Engineering, 107/110

23 December 2009: "laurea specialistica" (master's degree) in Engineering of TLC - Optical Communication, Politecnico di Milano. Thesis.

Engineer'S Degree, Telecommunications Engineering, 104/110

5 March 2007: "laurea triennale" (undergraduate degree) in Engineering of Telecomunication, Politecnico di Milano. Thesis: "New dispersion.

Education record