• Receive inbound calls from CenturyLink residential customers• Ability to meet retention goals set by department• Meet sales goals by selling CenturyLink products and services.• Consult with customers to gather information and make recommendations for their communication and entertainment needs• Use various computer systems (20 or more)/screens simultaneously to process sales and service orders• Build and maintain strong customer rapport• Consult, multi-task, and problem solve with the customer• Retain customers who call to disconnect or downgrade service through persuasive selling and customer service techniques within established guidelines.• Identify possible issues experienced by customer, problem solve and expedite concerns.

• Selecting appropriate hardware and software.• Finding and resolving technological challenges.• Recognizing and correcting problems.• Troubleshooting and resolving network difficulties.• Hardware and software installation and configuration.• To swiftly get to the core of a client’s problems, speak with them.• Delivering complete and rapid customer insights.• Following up with customers to check that the issue has been handled.• Updating or repairing the required components.• Assisting with the deployment of new apps.• Offering procedural instructions as a type of support.• Handling several cases at the same time.• New technology is being tested and evaluated.• Checking the electrical safety of the device.

• Actively listening to grasp customerr issues or concerns.• Interviewing customers to acquire information that can be used to make suggestions and remedies for a technical fault.• Computer networks, databases, and network difficulties are installed, configured, and troubleshoot.• Provide everyday technical assistance to customers.• Take client calls as well as provide step-by-step instructions for resolving technical issues.• To ensure a speedy resolution, use a booking system to record and manage client complaints.• Set user access to ensure the safety and integrity of the enterprise database.• Customers should be informed about highly technical facts in straightforward language.• To avoid legal difficulties, ensure that service agreements are followed.• Maintain a current understanding of the company’s products and services.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Providing feedback on the efficiency of the customer service process.• Managing a team of junior customer service representatives.• Ensure customer satisfaction and provide professional customer support.

• Communicating with customers and sales representatives.• Analyzing customer behavior.• Gathering information about customer complaints.• Developing aggressive retention strategies based on customer feedback.• Negotiating with customers to renew contracts and retain business.• Meeting with the sales team to propose customer retention solutions.• Writing and presenting customer behavior reports.• Building positive relationships with customers and business associates.

• Create and Edit websites if the customer requested for it.• Interview our clients on their wishes and needs about getting their business up and running Online• Understand each client’s goals and translate them into a production brief that is in-line with internal standard methodologies• Keep a high standard in communication, both on the phone and via email, to keep a focus of customer satisfaction• Advise clients regarding website best practices and suggest optimization opportunities• Keep frequent contact with our clients, as to best manage all the steps throughout the project• Process information and content sent by customers to align with our internal parameters• Proactively propose actions and improvements to benefit clients• When needed, be the Quality Assessment agent within our after-care system for our customers with existing websites• Frequently seek out learning opportunities and keep good knowledge of Website-Design related elements (best practices, plug-ins etc.)• Liaise with team members and with the team manager on particular cases or initiatives

• Generating leads.• Meeting or exceeding sales goals.• Negotiating all contracts with prospective clients.• Helping determine pricing schedules for quotes, promotions, and negotiations.• Preparing weekly and monthly reports.• Giving sales presentations to a range of prospective clients.• Coordinating sales efforts with marketing programs.• Understanding and promoting company programs.• Obtaining deposits and balance of payment from clients.• Preparing and submitting sales contracts for orders.• Visiting clients and potential clients to evaluate needs or promote products and services.• Maintaining client records.• Answering client questions about credit terms, products, prices, and availability.

• Engages in massive hiring (all levels in the Organization/processes engineering – construction and oil and gas, healthcare workers, office workers, skilled workers posts) and yet maintain effective implementation of recruitment selection and placement program.• Control, maintains and updates manpower plan and prepares related monthly and weekly reports. • Identify suitable recruitment sites for company. • Coordinate local and overseas recruitment campaigns under the supervision of the HR Manager. • Coordinate with local and overseas recruitment agencies to fill vacancies. • Liaises with approved recruitment agencies for supply of manpower. • Designs recruitment advertisements. • Draft employment offer letter and contracts for selected candidates. • Screens applicants for basic compliance with position qualifications, summarizes CVs for easier evaluation by the departmental heads. • Meets walk-in applicants, collects and assesses CVs. • Obtains and assess all certificates and testimonials of the candidates. • Ensure all vacancies are filled with the suitable candidates within the targeted time. • Interview candidates up to supervisor’s level and provide feedback to both HR Manager. • Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements. • Forwards collected CVs to the concerned departmental heads for evaluation and interviews. • Conducts new employee orientation and apprises employee of benefit options.