Mary Krishia T. Email & Phone Number

Central Luzon, Philippines

Central Luzon, Philippines

Makati, National Capital Region, Philippines

• Receive inbound calls from CenturyLink residential customers
• Ability to meet retention goals set by department
• Meet sales goals by selling CenturyLink products and services.
• Consult with customers to gather information and make recommendations for their communication and entertainment needs
• Use various computer systems (20 or more)/screens simultaneously to process sales and service orders
• Build and maintain strong customer rapport

Quezon City, National Capital Region, Philippines

• Selecting appropriate hardware and software.
• Finding and resolving technological challenges.
• Recognizing and correcting problems.
• Troubleshooting and resolving network difficulties.
• Hardware and software installation and configuration.
• To swiftly get to the core of a client’s problems, speak with them.

Quezon City, National Capital Region, Philippines

• Actively listening to grasp customerr issues or concerns.
• Interviewing customers to acquire information that can be used to make suggestions and remedies for a technical fault.
• Computer networks, databases, and network difficulties are installed, configured, and troubleshoot.
• Provide everyday technical assistance to customers.
• Take client calls as well as provide step-by-step instructions for resolving technical issues.
• To ensure a speedy resolution, use a booking system to record and manage client complaints.

Quezon City, National Capital Region, Philippines

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Quezon City, National Capital Region, Philippines

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.

Quezon City, National Capital Region, Philippines

• Create and Edit websites if the customer requested for it.
• Interview our clients on their wishes and needs about getting their business up and running Online
• Understand each client’s goals and translate them into a production brief that is in-line with internal standard methodologies
• Keep a high standard in communication, both on the phone and via email, to keep a focus of customer satisfaction
• Advise clients regarding website best practices and suggest optimization opportunities
• Keep frequent contact with our clients, as to best manage all the steps throughout the project

Quezon City, National Capital Region, Philippines

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.

Quezon City, National Capital Region, Philippines

• Engages in massive hiring (all levels in the Organization/processes engineering – construction and oil and gas, healthcare workers, office workers, skilled workers posts) and yet maintain effective implementation of.
• Control, maintains and updates manpower plan and prepares related monthly and weekly reports.
• Identify suitable recruitment sites for company.
• Coordinate local and overseas recruitment campaigns under the supervision of the HR Manager.
• Coordinate with local and overseas recruitment agencies to fill vacancies.
• Liaises with approved recruitment agencies for supply of manpower.