Michael Tilford Email & Phone Number

Silver Spring, MD

Manage the Southern Montgomery Parks Deskside Support team of 4 individuals. Includes Servers, PC's, Printers, WAN and LAN Networking, and many different applications and versions of MS Windows. Interface with the Help Desk, IT Management, and user organizations including Senior Management. Functional Area Manager for several Functional Area.

• Provided proactive mission critical services to HP customers and functioned as a trusted advisor on all technical, operational, and support matters. Performed project management and facilitated issue resolution for.
• Made effective product recommendations to expand client service and delivered a defined set of contract deliverables, including software patching, firmware analysis and ITIL/ITSM assessments
• Provided high availability discussions and evaluated the IT environment design, SLAs or support contracts to ensure the overall IT business uptime objective was achieved
• Managed integration/data migration challenges in interoperability IT environments for backend mass storage devices such as HP EVA, EMC, Hitachi, and HP XP to medium sized storage devices
• Collaborated and worked closely with Global Support Teams and Engineering divisions to resolve escalated cases; facilitated the timely and effective resolution of various complex issues and conflicts
• Managed a variety of large client accounts, including Internal Revenue Service, Fairfax County Public Schools, Kaiser Permanente, Hughes Networks, US Department of Treasury, Prince William County Government, Lockheed.

Rockville, Maryland

Provided high-level and quality customer support and facilitated effective client training and education programs. Conducted software development within a cross-functional team environment and contributed in application development for many AMISYS subsystems. Effectively resolved complex technical conflicts and used a structured method of software.

Rockville, Maryland

Developed software enhancements and software fixes for Broker commissions, membership and providers software modules and utilized a structured method of software developments to enhance the company’s software products.

Fairfax, VA

Supported and enhanced the software applications of the membership department; conducted system management tasks on the organization’s two HP 3000 computer systems. Provided hardware and software support for PC-based systems and maintained support agreements.

Woodbridge, VA

Assisted the County in integrating the existing real estate tax billing and property assessments system to a new server based storm water management system which was under development. Recommended database structural changes to be made and determined what application changes were needed to be made to the existing software applications to support storm.

Springfield, VA

Functional duties included: design marketing literature, mailers, and telemarketing scripts, provide technical support for existing customer base, provide pre-sales technical and sales support, develop relationships with international distributors, produce software upgrade material and tapes, develop software manuals and manual updates, develop sales and.

Fairfax, VA

Duties included assisting Long & Foster’s 125 branch office locations in selecting new computer equipment for accessing the various Multiple Listing Systems (MLS) that an office accessed. Also responsible for new technology issues as well as selecting software tools for sales associates and managerial use. Worked directly with hardware and software vendors.

Fairfax, Virginia

Responsible for all computing aspects and data processing personnel of this large independent real estate company. Corporate systems consisted of legacy HP e3000 business systems running a variety of business and real estate specific applications, many home grown. Introduced office automation applications and personal computers to the company which were.

Manassas, VA

Held several data processing positions while with the County. Developed or aided in maintaining many of the County’s applications such as property taxation and assessments, social services, accounting, fleet maintenance, jail inmate booking, wants and warrants for the Police Department, as well as many others.One of my specialties was getting non-HP 3000.