Michael Tilford Email & Phone Number

Silver Spring, Md

Manage the Southern Montgomery Parks Deskside Support team of 4 individuals. Includes Servers, PC's, Printers, WAN and LAN Networking, and many different applications and versions of MS Windows. Interface with the Help Desk, IT Management, and user organizations including Senior Management. Functional Area Manager for several Functional Area Teams:VirtualizationSANNetworkingThese functional areas cover all of Montgomery Parks and Planning. VMware is the virtualization product used. The current SAN's are HP EVA 4400's with HP 3Par SAN's delivered and awaiting to be installed with data migration to take place as well. Most of the networking components are Cisco.

Provided proactive mission critical services to HP customers and functioned as a trusted advisor on all technical, operational, and support matters. Performed project management and facilitated issue resolution for Mission Critical Accounts in Northern Virginia, D.C., Maryland, W. Virginia and Pennsylvania. Established and maintained professional and productive relationships with clients, businesses, and decision makers.• Made effective product recommendations to expand client service and delivered a defined set of contract deliverables, including software patching, firmware analysis and ITIL/ITSM assessments• Provided high availability discussions and evaluated the IT environment design, SLAs or support contracts to ensure the overall IT business uptime objective was achieved • Managed integration/data migration challenges in interoperability IT environments for backend mass storage devices such as HP EVA, EMC, Hitachi, and HP XP to medium sized storage devices• Collaborated and worked closely with Global Support Teams and Engineering divisions to resolve escalated cases; facilitated the timely and effective resolution of various complex issues and conflicts• Managed a variety of large client accounts, including Internal Revenue Service, Fairfax County Public Schools, Kaiser Permanente, Hughes Networks, US Department of Treasury, Prince William County Government, Lockheed Martin, National Institutes of Health, and the US Supreme Court• Successfully retained two large accounts which were cancelling services, resulting in contract renewals and a significant profit increase and stability for the organization; enhanced satisfaction• Supported a variety of Software and Hardware technologies, including but not limited to: HP Unix (HPUX), OpenVMS, Linux, Windows, Virtualization, HP Command View, MPE/iX, HP EVA, and HP Integrity Servers

Rockville, Maryland

Provided high-level and quality customer support and facilitated effective client training and education programs. Conducted software development within a cross-functional team environment and contributed in application development for many AMISYS subsystems. Effectively resolved complex technical conflicts and used a structured method of software development which enhanced the company’s software products..

Rockville, Maryland

Developed software enhancements and software fixes for Broker commissions, membership and providers software modules and utilized a structured method of software developments to enhance the company’s software products.

Fairfax, Va

Supported and enhanced the software applications of the membership department; conducted system management tasks on the organization’s two HP 3000 computer systems. Provided hardware and software support for PC-based systems and maintained support agreements.

Woodbridge, Va

Assisted the County in integrating the existing real estate tax billing and property assessments system to a new server based storm water management system which was under development. Recommended database structural changes to be made and determined what application changes were needed to be made to the existing software applications to support storm water assessments.

Springfield, Va

Functional duties included: design marketing literature, mailers, and telemarketing scripts, provide technical support for existing customer base, provide pre-sales technical and sales support, develop relationships with international distributors, produce software upgrade material and tapes, develop software manuals and manual updates, develop sales and marketing strategies, create press releases, and coordinate international marketing efforts with the Bureau of Commerce.

Fairfax, Va

Duties included assisting Long & Foster’s 125 branch office locations in selecting new computer equipment for accessing the various Multiple Listing Systems (MLS) that an office accessed. Also responsible for new technology issues as well as selecting software tools for sales associates and managerial use. Worked directly with hardware and software vendors to coordinate ordering, delivery, installation and testing of all purchased equipment.

Fairfax, Virginia

Responsible for all computing aspects and data processing personnel of this large independent real estate company. Corporate systems consisted of legacy HP e3000 business systems running a variety of business and real estate specific applications, many home grown. Introduced office automation applications and personal computers to the company which were nonexistant when I joined the company. All aspects of the corporate office as well as all of the remote sales offices had access to office automation tools at the time that I left the company. 16 direct reports in a variety of job roles.

Manassas, Va

Held several data processing positions while with the County. Developed or aided in maintaining many of the County’s applications such as property taxation and assessments, social services, accounting, fleet maintenance, jail inmate booking, wants and warrants for the Police Department, as well as many others.One of my specialties was getting non-HP 3000 devices to communicate and share data with the HP 3000 which at the time was not readily done. This included gas pumps and graphic digitizers.