The key function was to take out business through cold calling or by face to face meeting and acquiring pharmaceutical companies for the advertisement of the pharmaceutical products in the medicine directory named Drugs Today. Also, have major contribution to the data collection and comparison of the first published edition of Drugs Today.

Managed a team size of 20-25 members of sales, service, and installation process support for B2B or B2C type clients. Led 10-15 associates to meet/exceed profitability and service level of the company, call center statistics and other performance indicators of the call center. In charge of control attrition, shrinkage and generating business with the team.• Achieving or exceeding all key measurement parameters• Take Escalations of customer required for 100% service quality and retention of clients• Managing Escalations of customers to provide the best resolution within given SLA for effective Service level• Ensure outbound schedule is accurate and up to date according to lead counts to achieve maximum contact and sales percentages• Maintaining attrition, shrinkage and responsible for business generation• Visit on required leads to B2B, B2C clients for product presentation, negotiations, and close sales• Train Agents about Products, Soft Skills, Sales techniques to increase performance and efficiency of Sales• Interviewing and selection of agents for call center• Maintaining the daily sales and service statistics, conversion and forwarding the data to the Managing director

Managed 2 supervisors and 45+ Executives of Procurement and Warehouse to ensure price and quality check of product, purchase, vendor negotiation and warehousing. Timely purchase, shipment, reshipment of new or repaired product, Receiving of RTO and Non-RTO, Correct System Entry was done, instructing for re-dispatch of RTO, Non-RTO or repaired to close escalation from escalation desk of call center• Coordinating with various vendors for product received and price issue• Supervising incoming material shipments, Verifying quantities received, prices match bills of lading, purchase orders, appropriate receipt• Ensures quality Control inspections completed timely, cared and stored through general material handling and warehousing principles, etc• Maintaining daily purchase and incoming material statistics and forwarding the data to reporting VP