Mahesh Kundu, Pmp® Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Mountain View, California, United States

Columbus, Ohio

Pathways Operations Manager Intern at Amazon's CMH2 Fulfillment Center, a non-sort warehouse facility: A project for reducing waste movements in the outbound area of the warehouse This process optimization project required the implementation of agile project methodologies and quick prototyping in running operations to satisfy various stakeholders involved in the process. I worked on streamlining the existing picking and packing process on 6 different locations, new physical and digital process creation on packing stations at fulfillment center working with teams in different time zones and two different shifts, the change management, and optimizing the line side inventory working with cross-functional teams. The overall results were: • Redesigned the pick-pack intersection area to reduce wasted movement by 8.5% in 1.2 mn sq ft facility, realized annual savings of $130K • Enhanced and deployed separate process path for special boxes to save $90K annually without disrupting existing path; facilitated knowledge sharing across 5 more centers in the network to ensure scalability of the model• Optimized inventory to implement Just in Time at the pick-pack intersection by aligning corrugate boxes resulting in 25% reduced space usage; restructuring opened 1K square feet for alternate use

Tata Motors, Passenger Vehicle Business Unit, Pune

As part of an internal strategy project for improving customer satisfaction on the Channel Partner side, I worked on benchmarking of customer service data against other manufacturers' data and working on the digital transformation of channel partners by working with the training department and various other departments. This also included setting up knowledge, skill and process standards for 9 different employee’s profiles at channel partners as Subject Matter Expert (SME) and assessing them on these parameters and recommend them pieces of classroom training and modules in learning management systems. It included traveling extensively across 20 out of 29 states in India. This role involved extensive data analysis with a goal towards generating insights for improving service quality and pitching new ideas to senior management for implementation and scaling of new solutions.- Preparing and executing Online and On-job (Skill, Knowledge, and Process) assessment and providing subsequent feedback and a customized action plan to improve customer service quality to 100+ dealerships- Management and implementation of channel partners Learning Management System for 550+ channel partners. Conducting training for the use of LMS.- Recommended KPIs to dealerships by analyzing customer service data from 1,500+ employees at Tata Motors dealerships to improve service quality and rank from #4 to #2 in vehicle manufacturers - Designed and implemented an advanced-level dealership assessment and training program by analyzing test data from 550+ dealerships to improve service quality at the dealership -Developed data-driven regional insights that helped training centers cater to local needs by customizing content, thereby increasing training center utilization by 15% across 8 national centers- Organizing SkillNext, a 3-tier National Skill Competition for 550+ Channel Partners.

Pantnagar, Uttarakhand

As a Project Manager, I worked on setting up a new factory for the assembly of vehicles from scratch. I coordinated the installation, commissioning, and quality parameter setting and verification, working with 20+ vendors, technical teams, the quality department, and the NPI team. Subsequently, as a Production (Maintenance) Shift Lead in the same factory, I led a team of 15 people to develop, implement, and sustain manufacturing as well as maintenance standards and procedures in the factory. By practicing and applying methodologies such as Total Productive Maintenance, Continuous Improvement, and Kaizen, we were able to bring the factory to live for full production within 6 months. This experience also allowed me to work on the Implementation and sustenance DuPont industrial safety standard(ESMS, LOTO, WAH, JSA ) at the workplace as Safety coordinator of the factory to decrease the Loss Time Injury in the factory as well as focus on ways to boost morale within the workplace leading change, dealing with ambiguity and building creative solutions. As such, I have worked on various projects from maintenance to expanding the capabilities of a factory under a time and resource crunch, such as, - upgrading technical and quality systems, improving the readiness of assembly lines and processes, introducing 2 new products within a span of 2 years under tight budget constraints, - Spare management for maintenance with regards to availability and budget constraints, - Implementing the Jishu hozen (autonomous maintenance) in the factory and training 50 operators in the system.

Master Of Business Administration - Mba, Business Administration And Management, General

Kenan-Flagler Fellowship Co-Organizer - Blue Cup Career Mentor

Short Program - Intensive Course, Creating The New In An International Context

Nominated for a two-week short program in Stockholm, Sweden on entrepreneurship and innovation in an international context.

Bachelor’S Degree, Electrical Engineering, 8.68/10

Activities and Societies: Fine Arts Club Electroreck, Official society for electrical engineer - Volunteered for an Education enrichment.