Part of YouSee's Retail Management Team, I facilitate commercial as well as operational excellence. Retail data need attentive care to become true insights.► Footprint optimization► Financial contribution KPIs► Work Force Management► Lean DSP programme► (Omni)channel strategy► Incentive structures► Value Stream Mapping► Execution of new growth drivers

I support YouSee's journey to become a lean digital service provider. Through analysis of customer touch points and transactions, I dig out insights on how YouSee's customer channels in general and Retail in particular create value for customers. I facilitate aspects of the future channel strategy such as retail footprint optimization, digital enabling and workforce management.

YouSee is going Enterprise Agile, and the Channel Excellence team ties together the commercial GTM engine with the invaluable sales & service channels - across digital, internal & external retail, call center and web-assisted outbound calls.

► Turning sales channel analysis and observable trends into actions► Facilitating horizontal GTM cooperation, shortening the distance from strategic HQ roadmap to frontline channels► Setting the course for the sales channels and their performance on select KPIs► Tweaking and optimizing the channel mix► Planning the future channel portfolioHeading a team of 7 channel sales managers and analysts

► Responsible for setting the course for the sales channels and their performance on select KPIs► Tweaking and optimizing the channel mix► Planning the future channel portfolioHeading a team of 4 channel sales managers

Leading a team of DWH/SQL specialistsTransforming system data into transparent sales, churn and value reporting for management and decision makingSupporting business with ad hoc reporting and participation in strategically important programmes

Responsible for prioritized P&L activities towards B2B segment► Personally responsible for Go to Market dimensions of Sept 2013 voice portfolio launch► Key coordinator of initiatives improving cross channel performanceResponsible for incentive model development across B2BResponsible for Business Review process, facilitating dialogue on channel performance and targetsetting

Besides Channel Management, now managing two dedicated SOHO tele teams (Save/Retention and Inbound)► Stabilized, then improved sales results for inbound Tele sales► Developed a new management structure for Save/Retention, accounting for increased span of control without losing per-FTE sales capacity, and creating new career paths

Responsible for channel optimisation in B2B Small & Medium Enterprises► Coordinating sales efforts between Direct (account managers) and indirect sales channels (Retail, Telemarketing, IT Partners, Customer Service and Web)► Implemented contact strategy to enhance channel performance and customer experience► Implemented a coordination process for Sales, Marketing, Market and Performance management► Supporting forecast process in Finance► Line management responsibility… Show more Responsible for channel optimisation in B2B Small & Medium Enterprises► Coordinating sales efforts between Direct (account managers) and indirect sales channels (Retail, Telemarketing, IT Partners, Customer Service and Web)► Implemented contact strategy to enhance channel performance and customer experience► Implemented a coordination process for Sales, Marketing, Market and Performance management► Supporting forecast process in Finance► Line management responsibility for partner account sales Show less

Process development, Operational Excellence, Business Transformation► Performance management & Incentive structures► Organisational optimisation► Strategy development

Responsible for entire project portfolio (B2B Division)► Project portfolio management► Coordination with other divisions and Change/IS► PrioritizationPeople Management► Coaching and facilitating team of 8 project managers

Managing and driving Business Development within the Commercial division.► Project management., Process optimisation, Change Management, Business case development► Nationally (Denmark) and Nordic (Sweden & Norway). ► Projects regarding IT applications, business ventures, compliance demands and business processes

Various analytical tasks, project participance, project management

Facilitating the Political branch of the embassy► Participation in hearings, conferences► Developing reports on foreign topics of interest to Denmark