Mickey Quinn Email and Phone Number

Expertise, resources and tools for retailers, and those who work in brick-and-mortar retail, to survive and thrive in the age of Amazon. We help retailers and retail professionals build the necessary leadership and tactical skills to create exceptional customer and employee experiences for tomorrow's competitive landscape that will take careers, teams and businesses to the next level. It's time to Level Up!

As an independent consultant, I offer two distinct types of services: - Workshops, seminars, keynote speaking, and coaching, aiding individuals and teams in personal and professional growth, specifically focused on leadership, interpersonal relationship and communication skills. - Consulting, mentoring and coaching in both the operations and merchandising sides of the retail. My areas of expertise are in business processes development to drive growth while also controlling expenses, setting strategic vision and establishing clear communication paths, creating and maintaining efficient operations management, and developing, inspiring and leading sales teams.

Working with various companies on a variety of projects: - New business venture and brand launch - Advertising sponsorship prospects - Company environment/culture improvement; change management

- Responsible for all aspects of company operations: merchandising, planning, marketing, ecommerce, retail, customer experience, IT, warehouse; reported directly to the Chairman of the Board/Owner - Set vision for overall strategy - Identified new branding opportunities - Established company-wide budgets, full P&L responsibility for over $100M - 10 Direct reports, over 2,000 employees overall

- Led Field organization of 2 Regions, 15 Districts, 160+ Stores as well as Home Office Operations team. - Reorganized Field organization to right-size alignment of Stores to Districts & Regions; increased store density by District while still allowing for regular & frequent DSM visitation schedule. - Introduced new Labor model with immediate positive results, reducing labor spend by over 7%. - Introduced new monthly incentive program to recognize & reward top performers at Store, District & Regional levels focused on driving sales, improving selling behaviors & controlling labor expense. - Established a positive environment where individuals and teams were recognized and celebrated for great work & results; created a selling culture.

DIVISIONAL VICE PRESIDENT – FIELD OPERATIONS - Key leader of Field Organization of over 400 stores, outlets & spas. full P & L responsibility of over $600M in annual sales, team development, succession planning, coaching, merchandising, customer service, inventory, operating procedures & payroll management. - Established new store opening process, opened up to 65 locations each year with 100% open-on-time. - Reduced operational expenses annually up to $1M, controlled shrink. - Developed cross-functional communication processes to insure cohesiveness of strategic plans through interdepartmental participation.

DISTRICT MANAGER, OHIO DISTRICT - Managed 14 stores, over $30M in annual sales, coached and developed under-performing stores to meet and exceed expectations.

DIRECTOR OF GENERAL MERCHANDISE - Drove non-textbook merchandise sales volume in 90+ leased University bookstores, increased sales by +20% to over $30M. - Created centralized buying strategy, established standards of visual presentation & merchandising. - Managed production of 14 unique catalogs annually.

STORE MANAGER, CEDAR STREET BRIDGE - Managed flagship store location, +50 staff. - Sourced, bought and managed store-exclusive merchandise; increased annual sales volume from $3M to $5M. - Appointed by CEO to manage local donations program.

COMMUNICATIONS MANAGER, WOMEN’S DIVISIONMARKETING PROGRAMS MANAGER, CHILDREN’S DIVISION - Developed strategic business plans, translated the big picture into actionable steps and communicated expectations to 300+ corporate division associates and store management in 1200+ locations. - Developed marketing plans to support annual sales of over $2B, negotiated marketing programs and co-op funding of over $4M with national brands. - Managed promotional events and movie-themed merchandise launches with Disney, Warner Bros. and Universal Studios.SENIOR BUYER, WOMEN’S AND CHILDREN’S DIVISIONMERCHANDISE DEPARTMENT MANAGER - Developed and bought merchandise assortments for retail and catalog in Women’s Apparel, Accessories and Children’s with annual sales volumes of over $90M consistently achieved increases in sales and profit YOY. - Managed +20 staff of assistant buyers, planners & allocators, sales associates