1. Strategic Leadership Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment withorganizational goals and ServiceNow capabilities. Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.2. NOW Centers of Excellence (COEs): Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration withServiceNow best practices. Lead Consulting and Seed Teams to… Show more 1. Strategic Leadership Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment withorganizational goals and ServiceNow capabilities. Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency.2. NOW Centers of Excellence (COEs): Oversee the establishment and management of NOW COEs in GCCs, ensuring seamless integration withServiceNow best practices. Lead Consulting and Seed Teams to accelerate the setup and operation of COEs, driving high-quality service delivery. Show less

Leading Global practice for ServiceNow – Enterprise service management and automation▪ Designs an annual strategic managed services business plan to achieve transformational, strategic,and operational objectives across Americas, Europe and APAC regions.▪ P&L management for financial metrics including bookings, cost, revenue & margin targets $16 M YoY▪ Leading transformation initiatives for AI/ML capabilities in ServiceNow▪ Leading Operational optimization and Service… Show more Leading Global practice for ServiceNow – Enterprise service management and automation▪ Designs an annual strategic managed services business plan to achieve transformational, strategic,and operational objectives across Americas, Europe and APAC regions.▪ P&L management for financial metrics including bookings, cost, revenue & margin targets $16 M YoY▪ Leading transformation initiatives for AI/ML capabilities in ServiceNow▪ Leading Operational optimization and Service integration across all architecture disciplines(Business, Data, Application, Integration, Technology, and Security)▪ Establishes and maintains strategic relationships with RBU heads and cross-functional practice leadersto design industry best practices solution.▪ Drives the development and evolution of technology to achieve value co-creation and ensuringcustomer success.▪ Build and execute growth and transformation business plan Show less

1. Leading offshore operations team for the ServiceNow implementation – from Inceptionthrough to Completion. 2. Partner with Solution Architects to produce detailed conceptual and logical architectures realizing overall customer business benefits and technical requirements provided by the customer.3. Lead Service Now and internal teams to help solve critical deployment and architecture issues.4. Deliver technical solutions through workshops, assessments and service improvement… Show more 1. Leading offshore operations team for the ServiceNow implementation – from Inceptionthrough to Completion. 2. Partner with Solution Architects to produce detailed conceptual and logical architectures realizing overall customer business benefits and technical requirements provided by the customer.3. Lead Service Now and internal teams to help solve critical deployment and architecture issues.4. Deliver technical solutions through workshops, assessments and service improvement programs.5. Share best practices with team members to help enhance quality and efficiency of technical solutions.6. Lead the collaborative, dynamic planning process and prioritizing the work that needs to be done against the capacity and capability of the team. Show less