My role involved in managing Key and strategic Hotel accounts globally.Training Hotel Managers on optimising the use of Channel Manager,booking engine and other products without dependecy.Was Business head for booking Engine and maintained P& L, scheduled staffs, training and implementing reputation tool for every Hotel for free with statistics on a daily basis.Was also instrumental in business development and handling sales strategy by cross selling and upselling of Hotel products with a bundled competitive pricing.Was key advisor in new product development and enhancements for Hotel Web Booking Engine and Channel Manager dashboards.Implimemted multiple payment gateway for Hotels with international cards and walletsfor Booking Engine and Channel Manager users.Redefined the entire products and services for Reznext and integrated B2B channels like easemytrip.com, etc,.Designing and developing Hotel websites with packages and promotions through Booking Engine and making it a profit centre for Hotels and Reznext.Branding and Strategizing Digital Marketing Activities for New & Existing Hotels.Managed digital marketing portfolios for Kyriad India Hotels PAN India from the inseption of the brand in India and some.of the strategic accounts in African markets.Creating a standard operating procedure and documentation for Booking Engine.Instrumental in Hotel retention and sharing productivity reports across all OTA's monthnon month to stratgic Hotel accounts.

Responsible for P & L for Front Office and Sales team.Raised Hotel occupancy from 25% to 60% occupancy through OTA's and other source.Tapped Defence segment which was un noticed which changed the Hotel environment for better Guest profiling.Played a key role in motivating the team for better performing and energetic team.Revolved the team from existing roles to a new challenging roles which showed results.Done the Pre opening of new lobby and reception with concepts of displaying bicycles in front desk.Initiated point system for teams encouraging them for upselling and cross selling.Along with GM implimented service charge to all staff members to turn around the Hotel.

Heading the Front Office,Spa ,Fitness Centre and Saloon .Monitor Guest Services personnel to ensure guests receive prompt, cordial and personal recognition.Schedule and regularly conducts routine inspections across all areas as per brand standards.Maintain credit policies and liaise closely with Finance Department to ensure that credit procedures are properly carried out. Compile statistics for Guest Services and revenue areas for monthly review with management.Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and motivation sessions.

My Role Involved Pre Opening of the New Concept Hotel Setting up Lobb, front desk counter & Back Office Set Up.Ordered stationeries.Helping HR team in talent hunt for Front Office. Developed SOP Maintained high level of Guest satisfaction & making it a great profit centre.

As part of the pre opening .Was Acting FOM and was instrumental in re branding Oterra to The Crowne Plaza Bengaluru.Was the Champion for priority club .Developed Standard Operating Procedures tuning to CP Bengalure Environment Created Conducive Environment for Front Line Staffs in absence of FOM .Optimization of resource and ensuring the cost of FO in control in all areas .Increased room revenue by 40% post re branding .Maintained highest level of Guest Satisfaction .

I was assisting the Front Office Manager in the whole operation .Instrumental in managing 100% occupancy throught the year .Had a strong guest relation ,which turned first time to frequent guest .Monitoring the reservation and minimised no shows and cancellation .

. Job comprised of handling the entire front office operations.. Responsible for smooth check-in and check out.. Maintaining guest history database.. Handling groups smooth arrival and departure.. Liasoning with different departments of the hotel to ensure all VIP & CIP Guest get special attention.. Handle guest complaints and sorted in time and sending note to all departments for handle with care depending on the severeness of the issue.All issues are logged in the Duty Managers log for morning meeting meeting.. Responsible for Pick-Up and Drop of guests on time.. To keep a log of incidents, occurrence in each shifts and informs the Front Office Manager on a daily basis.. Maintaining Log book and check whether proper handovers are given by all shifts.. Check for any revenue leakages under charged or not charges as per the HK discrepancy report.. Responsible for duty roaster and training of the front line staff's.

Served as second in command in the Accommodation Team over looking entire operation .Instrumental in moving our GSTS scores to Top 2 among the Leisure Division .Also instrumental in getting ISO 14001 .Also implementation specialist for Profile updation across southern Taj hotels .