Balaji Alagarsamy Email & Phone Number

Bangalore

My role involved in managing Key and strategic Hotel accounts globally.Training Hotel Managers on optimising the use of Channel Manager,booking engine and other products without dependecy.Was Business head for booking Engine and maintained P& L, scheduled staffs, training and implementing reputation tool for every Hotel for free with statistics on a daily.

Hyderabad Area, India

Responsible for P & L for Front Office and Sales team.Raised Hotel occupancy from 25% to 60% occupancy through OTA's and other source.Tapped Defence segment which was un noticed which changed the Hotel environment for better Guest profiling.Played a key role in motivating the team for better performing and energetic team.Revolved the team from existing.

Chennai Area, India

Heading the Front Office,Spa,Fitness Centre and Saloon.Monitor Guest Services personnel to ensure guests receive prompt, cordial and personal recognition.Schedule and regularly conducts routine inspections across all areas as per brand standards.Maintain credit policies and liaise closely with Finance Department to ensure that credit procedures are.

Chennai Area, India

My Role Involved Pre Opening of the New Concept Hotel Setting up Lobb, front desk counter & Back Office Set Up.Ordered stationeries.Helping HR team in talent hunt for Front Office. Developed SOP Maintained high level of Guest satisfaction & making it a great profit centre.

As part of the pre opening.Was Acting FOM and was instrumental in re branding Oterra to The Crowne Plaza Bengaluru.Was the Champion for priority club.Developed Standard Operating Procedures tuning to CP Bengalure Environment Created Conducive Environment for Front Line Staffs in absence of FOM.Optimization of resource and ensuring the cost of FO in control.

I was assisting the Front Office Manager in the whole operation.Instrumental in managing 100% occupancy throught the year.Had a strong guest relation,which turned first time to frequent guest.Monitoring the reservation and minimised no shows and cancellation.

Chennai Area, India

. Job comprised of handling the entire front office operations.. Responsible for smooth check-in and check out.. Maintaining guest history database.. Handling groups smooth arrival and departure.. Liasoning with different departments of the hotel to ensure all VIP & CIP Guest get special attention.. Handle guest complaints and sorted in time and sending.

Madurai Area, India

Served as second in command in the Accommodation Team over looking entire operation.Instrumental in moving our GSTS scores to Top 2 among the Leisure Division.Also instrumental in getting ISO 14001.Also implementation specialist for Profile updation across southern Taj hotels.

Msc, Hotel Management

Mtm, Tourism Management

Diploma In Hotel Operational Management, Hotel/Motel Administration/Management