Systems Support Analyst II • Provide support on Tier 1 and Tier 2 Escalations on applications and computers, Network firewalls, routers, VPN and switches, servers.• Support end users via the phone, deskside, and remote tools• Installing, configuring, maintenance, and troubleshooting computer hardware, software, networks, printers, and scanners.• Administration of Active Directory, Office 365, Azure• Administration of various Windows, Citrix, RDS and VMware servers.• Assist with system/network issues as they arise• Manage all mission critical incidents and facilitates resolutions to teams, users, and vendors• Serves as a liaison to third party vendors such as IBM, Microsoft, Citrix, and Dell, as well as internal customers, end-users, clients, and upper management• Record, track, and document incidents in ConnectWise Ticketing software.

Pfizer Pharmaceutical Inc. SYSTEM ANALYST III (GLOBAL REMOTE SUPPORT) November 2015 — July 2018 (Contract Position)• Migrated 53 Hospira Global Pharmaceutical and Medical Device Company's desktops, printers and multi-functional devices to networks and printing solutions to the Pfizer Pharmaceutical Company’s network. • Migrated Windows Server 2008, 2012 and Exchange 2018 and 2016 mail servers. Configured Active Directory, Group Policies, DNS, DHCP and IP ranges on the new network. • Installing and configuring the Pharos Blueprint on Pfizer's servers to run the Print Anywhere Software.• Installed and configured Print Anywhere on printers and users devices for printing of confidential documents.•.Help Desk Lead migrating users from the Hospira company’s network to Pfizer Pharmaceutical Company’s network• Troubleshooting and resolving advanced desktop, server, and network issues. • Accurately completing software and hardware projects on a timely basis. • Administrator support for Window Severs, VMware, Exchange Mail Severs, Oracle and SQL databases • Technical support and troubleshooting of Business applications (Microsoft Office, Microsoft 360 and other third party software used by clients)• Disaster Recovery planning and configuring for clients• Configure and maintain and data backups and restore using NAS and SAN servers• Sever and Workstations maintenance, configuration, updates, and patches.

• Managed, optimized and supported IT infrastructure consisting of Windows 2008 R2 and 2012 R2 Domains Active Directory with Microsoft Exchange 2007 and 2010.• Managed VMware (ESXI 5.5), Active Directory, DNS and TCP/IP• Managed McAfee EPO servers, and Oracle and SQL databases.• Mobile Device Administrator using AirWatch (Ver. 7.1) and Blackberry Enterprise software.• Troubleshoot and resolve advanced desktop, server, and network issues. • Project Lead for systems migrating to VMware ESXI 5.5 servers.• Basic firewalls, routers, switches and VPN configuration. • Perform preventative maintenance and checks on Windows and Linux servers regularly. • Diagnose system emergencies when they arise and manage support vendors until issues are resolved. • Troubleshoot network, computers, and servers, hardware and printing problems. • Install software, patches, and updates on desktops, laptops, and servers. • Perform virus detection and removal and web management with Barracuda appliances• Perform daily backup operations on Symantec, Veeam and Acronis Backup and Recovery systems ensuring all required file systems and system data are successfully backed up to the appropriate media and test restores completed weekly and monthly.

Administrator and central communicator of WFM a Data Mart consisting of multiple Oracle Databases on a UNIX Platform.Provided Managers and Sales personnel with ad-hoc BrioCompleted testing and implementation of new code via change management process.Supported multiple NT 4.0 and Windows 2000 servers.Trained end-users on new functionality of WFM databaseMaintained support documentation for end-users and support personnel

Consulted customer on payroll applications requirements.Provided installation of ADP payroll software on customers servers and connecting workstations.Supported customers using ADP software on Oracle and SQL platforms with hardware and software issues.Provided reports per users request using Report Smith.