Mladen Stojak Email & Phone Number

Zagreb, Hr

The position of Managing Director at Ciklopea marked my entrance into the global language industry and enabled me to apply my organizational skills and customer service management experience on the development of translation and localization solutions.Having been in charge of the business operations, I was in a position to develop an innovative language solutions company that addresses the translation/localization requirements of the modern industries, including life sciences, IT and software, and technology and manufacturing.It was always clear to me that the key to superb industry-focused language service is in the process which is the nexus of linguistic knowledge, technology, and subject-matter expertise and this is what I ultimately achieved to develop in Ciklopea.If you are looking for professional language solutions to help you reach, engage, and support your global clients and customers, just send me a LinkedIn message.

Zagreb, Croatia

20 years of experience in the language industry have taught me many things, but the most important one is that what companies need to achieve growth and positive presence on the global markets is NOT a translation or localization, but a multilevel language solution.While translation remains essential, what companies really need – particularly in heavily regulated sectors such as pharmacy and medicine – are errorproof solutions custom-tailored to meet their specific requirements.The process is what separates a mediocre or a downright bad language solution from a good or a superb one, and process design is my job.This process in Ciklopea includes:• Determining scope and breadth of the project – material type, purpose, audience, and industry.• Project team assembly.• Technical preparation of materials.• Professional human translation.• Professional human proofreading.• Computer-assisted quality control.• DTP/other processing if required.• Delivery.If you are looking for professional language solutions to help you reach, engage, and support your global clients and customers, just send me a LinkedIn message.

Zagreb, Croatia

Although not a linguist myself, I quickly got a very clear idea of the importance of professional language solutions for business growth and a positive global presence. People won’t buy what they cannot understand, and language solutions are there to facilitate that communication.With a customer service and business development background and a managerial position at the translation company, I have been able to combine the experiences from both sides.The results are the industry-focused language solutions by Ciklopea, trusted by 250+ global clients, and boasting 99.6% of delivery accuracy and 99.9% on-time delivery. If you are struggling with translation quality and need help with the translation/localization process, just send me a LinkedIn message or check the presentation below to schedule a FREE translation process audit and I’ll tell you where the mistakes in your translation process are and how to correct them.

Zagreb, Croatia

I started my career at Ericsson Nikola Tesla on the position of service account manager.This job enabled me to hone my project management and organization skills and provided me with a unique insight into customer service and business development.

M.Sc, Economics

B.Sc, Electrical Engineering