Assistant Business Office Manager/Analyst
Carmax Auto Superstores
Burbank, Ca
• Conducted, led, and managed research related to customer retention and customer service expectations. • Conducted research for store Key Performance Metrics (KPM) related to sales, operations, and talent management.• Analyzed business results and risk, created strategies and implement strategies to maintain business objectives and discover efficiencies • Maintained and reconciled accounts, accounts receivable, accounts payable, and variance analysis.• Created measures to improve the cost efficiency and time effectiveness of the organization's processes• Maintain month end reporting with regional and corporate teams• Managed talent management, Created training and development plans for associate development