Maggie Lahey Sauvé Email & Phone Number

Toronto, Canada Area

Kitchener, Canada Area

As the Manager of Provider Network Development I manage the Provider Network Development team. This includes coaching, training and daily monitoring of work assignments. Also responsible for the following:• Accountable for the overall process within the Provider Relations Unit in Kitchener and Toronto • Responsible for recruiting, training/development, performance management and monitoring of work assignments• Responsible for performing ongoing analysis of the Preferred Provider Networks (PPO Networks) monitoring results to ensure we are obtaining the best cost containment for our clients• Responsible for identification, evaluation, and contract management of all Allianz Global Assistance relationships with service vendors and medical providers• Negotiating direct with Medical Providers worldwide to provide Cost Containment services to AGA clients, as well as, working with our Preferred Provider Networks (PPO”s) to ensure we are providing the best Cost Containment services for our clients, for any incurred medical costs and emergency services provided• Reporting on network-related activity and meeting a network-generated revenue target• Ensuring vendor /provider relationships are effectively integrated by Allianz Global Assistance, including implementation of technology and workflow initiatives to achieve departmental and corporate goals. Implemented a formalized vendor screening process across the organization and successfully met targets• Facilitates the completion of all outstanding vendor screening/contractual requirements. Meeting quarterly reporting requirements

Waterloo, Ontario

Market Development in Client Solutions. • Drove continuous improvement of Voluntary Benefit campaigns to optimize resources, increase campaign success and maximize return on investment• Successfully engaged and coordinated multiple partners; client and plan contacts, marketing, operations, campaign and distribution teams that resulted in the creation and execution of successful marketing campaigns• Developed methodologies for continually evaluating the effectiveness of campaigns and used the data to revise and improve future campaigns• Researched market opportunities and issues to develop parameters for initiatives• Coordinated activities of multiple partners - Client relationship contacts, group plan client contacts, internal marketing, operations, campaign and distribution teams - to create an integrated plan

Group Service Representative, Waterloo and Toronto (November 1999– July 2012) • Provided initial and ongoing training to our clients; proactive service visits to the HR Managers/Benefits administrators; Providing training on Sun Life systems; Facilitating employee education sessions• Worked effectively with clients to develop alternate solutions that satisfied their business needs• Responsible for reviewing client Policy Contracts, Agreements and amendments to ensure they were consistent with company requirements and met customer needs• Attended and presented at finalists presentations for potential new clients and/or to retain existing clients• Mentored current & new Service Representatives; worked with Education Team in developing training curriculum for Service Representatives• Provided reporting and shared knowledge of Sun Life Financial various systems• Worked with Advisors & 3rd Party Companies to ensure that we were meeting the client’s needs• Strategic planning to define & implement organizational goals and objectives

Toronto, Canada Area

Desjardins Financial, Toronto ON July 1995 – November 1999Group Service Representative• Worked directly with new and existing clients/brokers/3rd party providers• Installed new business and managed existing business• Provided initial and ongoing training to HR Managers/Benefits Administrators• Organized and attended employee meetings• Responsible for reviewing Policy Contracts, Agreements and Policy amendments

Computer Training/Word Processing

EDUCATION - ADDITIONAL TRAINING ACQUIRED THROUGH WORK EXPERIENCE: • Leading Through Influence – April 2011 • Managing Conflict.

Diploma, Business Admininistration